Platform · Cross-Call Memory
Your AI remembers every caller.
Frontly recognises a returning caller the moment they ring, and recalls who they are, what they wanted last time, and what matters to them. Customers feel known, and nobody has to start from scratch on every call.
Instant recognition · History recalled · Privacy you control
The problem
Making loyal customers repeat themselves erodes the relationship
A customer who has called three times does not want to explain who they are a fourth. Most phone systems treat every call as the first one. The caller re-explains their situation, the context is lost, and a relationship that should feel personal feels like a cold start.
Frontly recognises the caller and brings their history into the conversation automatically.
Recognition
Knows who is calling before they say a word
When a known number rings, Frontly recognises the caller and greets them in context. There is no asking for a name and reference number that the business should already have.
- Returning callers identified by phone number
- Greeted in context, not as a stranger
- Call count and relationship history available
Returning caller recognised
Continuity
Picks up the thread from last time
A running summary of past conversations is loaded into the call at the start, so the agent already knows what was discussed and where things were left. The customer continues, rather than repeating.
- Running summary of prior conversations on hand
- Loaded automatically at the start of each call
- No 'as I explained last time' from frustrated callers
Past conversation summary loaded
Personal
Remembers the details that matter
Names, contact details, interests, budget, and timelines are remembered per caller, so the conversation reflects what you already know about them. It feels personal because it is.
- Key facts retained per caller
- Preferences and interests recalled across calls
- A more personal conversation, every time
Caller profile and preferences
Privacy first
You stay in control of caller data
Memory is there to serve the customer, not to hoard data. You can delete a caller's record from the dashboard at any time, so you can honour a request and keep your data hygiene tidy.
- Per-caller record deletion from the dashboard
- Built with privacy obligations in mind
- Keep only what serves the relationship
Deleting a caller record
How it works
How memory works on a call
A caller rings
Frontly matches the incoming number to an existing caller record, if one exists.
Their history loads
The caller's summary, key details, and preferences are brought into the conversation at the start.
The conversation continues
The agent speaks to the caller as someone it knows, building on what came before instead of starting over.
Envision it in your business
Where memory makes the difference
Every business where the same people call more than once.
Repeat customers
Greet regulars by context and skip the re-introductions.
Ongoing enquiries
Continue a multi-call enquiry without losing the thread.
VIP handling
Treat your best customers as the known quantities they are.
Multi-call sales
Pick up a deal in progress with the prior conversation in hand.
Returning patients
Recall history and preferences for a warmer clinic experience.
Follow-up continuity
Bridge an outbound follow-up to the inbound call that started it.
FAQ
Frequently asked questions
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