ENTERPRISE
Enterprise AI Receptionist and Voice Agents
For multi-location groups, franchise networks and high call-volume operations. Frontly answers every call, runs outbound at scale and works inside your own systems, in our cloud, your cloud or on-premise.
The short answer
What is Frontly Enterprise?
Frontly Enterprise is the Frontly AI receptionist and AI voice agent platform delivered for larger operations: an AI front desk for the whole organisation, from the first call to the contact centre. It takes unlimited calls at once on as many agents as you need, runs in our cloud, your own cloud or on-premise, connects to your own systems during the call, and runs as many outbound agents in parallel as you need, including international outbound and 1300 and 1800 numbers. Compliance requirements such as PII handling and GDPR are enabled by contract, with an SLA, a dedicated account manager and quarterly reviews. Every engagement is scoped with our team.
Unlimited
Concurrent calls
Every caller answered at once, through a peak or a campaign burst. No queue, no busy tone.
No limit
Outbound agents in parallel
Run as many as your campaigns need, with concurrency and call spacing set per campaign.
24/7
Every day of the year
Always answering, in our hosted service or inside your own environment.
1300 · 1800
National numbers
Local and toll-free numbers for your brand.
INBOUND
An AI Front Desk for the Whole Organisation
Every inbound agent takes unlimited calls at once, and you can run as many agents as your organisation needs. One AI front desk answers, works out what the caller needs and routes them to the right team, and each team can run its own AI agent with its own knowledge, scripts and hours.
AI call routing, in plain words
Callers say what they need in their own words, with no phone menu. The front desk sends them to the right team or person and warm-transfers with a briefing, so nobody repeats themselves.
Routing and transferAn AI agent for every team
Sales, support, bookings and accounts can each have their own inbound agent, each with its own knowledge base, workflow and hours, all in one account.
The inbound agentAccount and status enquiries
Connected to your own systems, an agent can answer questions like "what's my balance?" or "where's my order?" during the call, the way a bank or a retailer's front line would.
Works inside your systemsTier 1 IT and customer support
The agent answers from your knowledge base, triages the problem, logs the ticket in your help desk with the details already captured, and hands the hard ones to your team.
The knowledge baseReplace your phone menu
An AI voice agent instead of "press 1 for sales": callers are understood first time and routed in one step.
AI IVRCallers remembered
Returning callers are recognised across calls, so the agent picks up where the last conversation left off.
Cross-call memoryYOUR SYSTEMS
Works Inside Your Systems During the Call
Frontly reads from and writes to your CRM, booking, ordering or job system while the caller is on the line, through a connection we scope and build with you. Your system needs an API. During the call Frontly can wait for its answer and act on it, or hand the details over for it to process in its own time.
See it live
Order from our demo burger bar
Order by voice and watch each change land in its order system as you speak.
OUTBOUND
Outbound at Scale
Outbound is on every plan. Enterprise runs as many outbound agents in parallel as you need, adds international outbound, and designs the campaign, list and rules with you.
YOUR OWN ENVIRONMENT
Your Cloud Account. Your Network. Your Controls.
Frontly does not have to be someone else's SaaS. The stack can be deployed into infrastructure you already own and already govern, which changes how much you have to take on trust.
Deployed into infrastructure you own
The platform runs in your own cloud account, or on-premise in your own data centre, provisioned alongside the rest of your estate rather than inside our tenancy.
Inside your network boundary
Traffic, storage and access sit behind the perimeter your team already operates: your network layout, your firewall rules, your logging and monitoring stack.
Your data does not enter our platform
Call records, recordings, transcripts and customer data live in your environment, not in our multi-tenant service. Which components run where, and which external services they reach, is settled in the architecture review before anything is deployed.
Your compliance envelope, inherited
Frontly runs inside controls your organisation has already had reviewed, so the posture is the one you operate under today rather than one a vendor asserts on your behalf.
What a deployment covers
Own-environment deployments are scoped, not switched on. The hosted front desk is live in about an hour. A deployment into your environment moves at the speed of your infrastructure and your review process, so we plan it with your team rather than quote a number at you.
COMPLIANCE
Compliance, Built In and by Contract
Calling rules, built in
Frontly checks Do Not Call lists, reads the required disclosure statements, and places outbound calls only within the hours the law allows in each market: Australia, the US, the UK and the EU. A call outside those windows doesn't go out.
Enterprise compliance, set by your contract
On a private instance or in your own cloud, Frontly can be configured to meet your governance requirements, such as PII handling and GDPR, along with industry and regional standards. What we enable is agreed in your contract.
SERVICE
A Team on Your Side
HOW AN ENGAGEMENT RUNS
From First Call to Running at Scale
Scope
A working session on your call volume, your deployment model, your requirements and the outcome you want to move. We tell you what we can and cannot do before anything is signed.
Design and deploy
We size the deployment, agree the architecture, and build the inbound flows, outbound campaigns and system connections around how your operation runs. Timing follows your infrastructure and change windows.
Run and review
Go live with a named team on our side, then regular reviews on calls handled, bookings made and campaigns completed.
ENTERPRISE FAQ
Questions From Larger Buyers
Yes. The platform can be deployed into the cloud account you already own, or on-premise in your own data centre, instead of running as our hosted service. It is scoped with our team rather than switched on from a plan, because the sizing, the architecture and the operating handover all depend on your environment.
No. In an own-environment deployment, call records, recordings, transcripts and customer data stay in your environment rather than in our multi-tenant service. Which components run where, and which external services they reach, is agreed in the architecture review before anything is deployed, so there are no surprises about where data travels.
No. Frontly is not tied to a single speech or language-model vendor: the components are pluggable, and which ones you run is decided in the architecture review rather than fixed by the product. On the hosted service they are specialist cloud providers chosen on quality and cost. In an own-environment deployment they can be local models running on your own GPUs, which is usually the answer when call content cannot leave your infrastructure at all.
Yes. Every inbound agent takes unlimited calls at once, and you can run as many agents as you need. A front desk agent routes callers to the right team in plain words, and each team can have its own agent with its own knowledge, workflow and hours.
Yes. Callers say what they need in their own words and the agent routes them in one step, with a warm transfer and a briefing when a person needs to take over.
Yes. The agent answers from your knowledge base, triages the problem, logs the ticket in your help desk with the details captured, and hands complex issues to your team.
Yes. Beyond the listed integrations, Frontly connects to your own or customised software, such as an in-house CRM or an ordering, booking or job system, through a connection we scope and build with you. The system must be reachable through an API. The voice-ordering demo shows it working.
Outbound is on every Frontly plan. Enterprise is for scale: as many outbound agents in parallel as you need, international outbound, and campaigns, lists and calling rules designed with our team.
Every plan checks Do Not Call lists, reads the required disclosure statements, and only calls within the hours the law allows in Australia, the US, the UK and the EU.
On Enterprise, yes, by contract. On a private instance or in your own cloud, Frontly can be configured for requirements such as PII handling and GDPR, along with industry and regional standards. What we enable is agreed in your contract.
Yes, on every plan. Each location, franchise or brand runs as its own workflow, with its own greeting, hours and rules, all inside one Frontly account with consolidated reporting.
Enterprise engagements are covered by an SLA-backed uptime commitment in writing, plus a dedicated account manager who owns the relationship. Your locations depend on the front desk, so reliability is contractual, not best-effort.
Per engagement. There is no enterprise tier to pick, because the commercials depend on the deployment model, the capacity you need and the support you want written into the contract. We scope it with you and quote against that.
It is scoped rather than fixed. The hosted front desk is live in about an hour, but a deployment into your own environment moves at the speed of your infrastructure, your security review and your change windows, so we plan it with your team instead of quoting a number.
START THE CONVERSATION
Tell Us What Your Environment Requires
Bring us the constraint: the cloud account it has to run inside, the campaign you need placed, or the review your security team runs. We will tell you straight whether Frontly fits.
Not sure you need enterprise?
Standard plans, one flat monthly rate
If you are a single site or a smaller team, the standard Frontly plans may be all you need. Every plan and inclusion lives on the pricing page.