ENTERPRISE
Enterprise AI Receptionist and Voice Agents
Bring consistent call handling to a larger organisation. Connect business systems, support multiple teams and agree the deployment, implementation and service levels the operation needs.
The short answer
What is Frontly Enterprise?
Frontly Enterprise is an AI receptionist and voice-agent service scoped for larger operations, serving callers in more than 40 languages. It combines team-specific call handling, business-system connections and inbound or outbound capacity with deployment options, implementation support, an uptime SLA and a dedicated account manager. Governance requirements and service responsibilities are agreed for the engagement.
Custom
Call capacity
Sized for call volume and peak demand.
Scale
Outbound campaigns
Campaign capacity and calling rules scoped for the operation.
24/7
Reception coverage
Call handling for customers outside staff hours.
1300 · 1800
National numbers
Local and toll-free numbers for your brand.
INBOUND
One reception approach across the organisation
Give each team a relevant conversation and a clear handover path, while keeping reception in one operation.
Direct enquiries to the right team
Let callers explain what they need. A caller who asks for Mandarin can reach a language agent; other requests follow the team's routing and handover rules.
Routing and transferGive each team its own call handling
Sales, bookings, accounts and support can use their own questions, knowledge and call rules.
The inbound agentCapture support requests with context
Answer routine questions from approved information and capture the details the support team needs. Connected system actions are scoped for the process.
The knowledge baseYOUR SYSTEMS
Complete useful work during the call
Connect Frontly to an existing booking, customer, ordering or job system through a scoped integration. Agree which information the agent can access, which actions it can take and when staff should step in.
See it live
Order from our demo burger bar
Order by voice and watch each change land in its order system as you speak.
OUTBOUND
Keep larger follow-up programmes moving
Run larger follow-up programmes, including international outbound, with campaign capacity and calling rules scoped for the operation.
YOUR OWN ENVIRONMENT
Choose where Frontly runs
Use Frontly hosting or explore a deployment in an existing cloud account or on-premise environment. Architecture and operating responsibilities are agreed before rollout.
Deployment that fits the operation
Choose Frontly hosting, an own-cloud deployment or on-premise infrastructure through the architecture review.
Clear operating responsibilities
Agree the monitoring, maintenance and change responsibilities for the selected deployment.
Visible data boundaries
Review storage locations and processing paths, including any external services the design uses.
Requirements reviewed before rollout
Bring governance requirements into the scope so the team can assess the controls and contract needed.
Agree the deployment before rollout
Timing depends on verification, workflow complexity, integrations and the review process for the chosen environment.
COMPLIANCE
Governance matched to the engagement
Calling controls
Configure calling windows, disclosure wording and Do Not Call handling for the campaign and market. Review the intended calling process before launch.
Enterprise data requirements
Enterprise PII handling, audit logs, custom retention and GDPR requirements are scoped in the contract. Review the deployment and governance requirements with the team.
SERVICE
Implementation and support with clear ownership
HOW AN ENGAGEMENT RUNS
A clear path from requirements to rollout
Define the outcome
Review call types, business systems, deployment needs and the result the operation wants.
Agree and implement
Set the call flows, connections, responsibilities and service commitments, then test the intended scenarios.
Launch and review
Roll out the agreed scope and review outcomes with the account manager.
ENTERPRISE FAQ
Questions before an Enterprise conversation
Yes. Frontly supports more than 40 languages. Set a language per agent or use specialist-agent handover. Coverage varies by language, so test the intended conversations.
When a larger operation needs deployment choices, bespoke implementation, system connections or contractual service and governance requirements beyond a customer-managed SaaS setup.
Yes. Both are deployment options. The architecture review confirms sizing, processing services and operating responsibilities before rollout.
Yes, through a scoped connection where the system supports the required access. Agree the call tasks, information and actions before implementation.
The architecture determines that. Storage and speech or language processing can have different locations; review any external services and local-model options as part of the deployment design.
Enterprise implementation and ongoing management can be provided by Frontly within the agreed scope. The contract identifies what Frontly and the customer each maintain.
Enterprise includes a dedicated account manager and an uptime SLA. The agreement sets the specific service commitments and review arrangements.
Enterprise PII handling, audit logs and retention requirements are scoped in the agreement. Bring the governance and processing requirements to the team for review.
START THE CONVERSATION
Discuss the operation with Frontly
Tell us about the calls, systems and service requirements. The team will review the fit and next step.
Explore customer-managed SaaS plans
For everyday reception and supported integrations, compare the SaaS options.