ENTERPRISE
The AI Front Desk Built for Groups, Franchises, and High Call Volume
For multi-location practices, franchise networks, and national service businesses, Frontly answers every inbound call, runs outbound campaigns at scale, and lands every booking, lead, and transcript in one dashboard. On an outcome-based commercial model, not per seat and not per minute.
The short answer
What is Frontly Enterprise?
Frontly Enterprise is the configuration for multi-location practices, franchise networks and national service businesses. It covers what the published plans do not: multiple agents, SLA-backed uptime, compliance packs, 1300 and 1800 numbers, international outbound, and an outcome-based commercial model priced around appointments converted or calls handled rather than per seat or per minute. Pricing is quoted against your volume.
BUILT FOR SCALE
Capacity That Does Not Blink at Volume
The numbers behind an enterprise deployment. Real product capacity, not marketing rounding.
Unlimited
Concurrent calls
Answer every caller at once during a peak, a campaign burst, or a busy Monday morning. No queue, no busy tone.
200
Outbound AI agents
Up to 200 outbound agents per customer, dialling in parallel. Work an entire recall or follow-up list in a single business day.
24/7
365 days a year
Always on. No sick leave, no public holiday loading, no turnover, no gaps in coverage across your locations.
$0
Extra staffing
Absorb volume spikes and outbound campaigns without hiring, rostering, or paying overtime to keep up.
WHY ENTERPRISE TEAMS CHOOSE FRONTLY
One Platform for Every Location and Every Call
Inbound and outbound, both first class. Everything lands in your Frontly dashboard, delivered through Frontly plus email and SMS, with no dependency on third-party integrations.
Unlimited concurrency at peak
Every line answered the moment it rings, no matter how many calls land at once. Frontly scales through your busiest hours without a single caller hitting voicemail.
Outbound campaigns at scale
Up to 200 outbound AI agents per customer run recalls, reactivation, arrears, and follow-up in parallel, so a national list is worked in a day rather than a fortnight.
Custom workflows per location and brand
Run each site, franchise, or brand as its own workflow with its own greeting, hours, and rules, all inside one Frontly account with consolidated reporting.
Cross-call memory
Frontly recognises returning callers across inbound and outbound, so it knows the full relationship and never asks the same question twice.
Dedicated account manager
A named point of contact who knows your operation, owns your rollout across locations, and is accountable for the outcomes we agreed to deliver.
SLA-backed uptime
Enterprise engagements are covered by a written uptime commitment, so the front desk your locations depend on is contractually reliable.
ENTERPRISE ADD-ON
Compliance Pack, On Request
Regulated sectors have call-handling obligations that off-the-shelf answering services ignore. For enterprise engagements, we build them in.
AHPRA, NDIS, and financial-services compliance
Available as an enterprise add-on under a custom contract. Scoped to your specific obligations during discovery, so the rules your sector enforces are written into every workflow from day one.
THE COMMERCIAL MODEL
We Get Paid When You Win
Some clients do not want a subscription. They want results. For larger operations, Frontly offers outcome-based and custom commercial models tied to the outcome you actually care about.
Week 1
Discovery
A working session with the Frontly team maps your call volume, your conversion gap, and the single outcome metric we will be measured against: appointments booked, leads qualified, calls answered, or revenue recovered.
Weeks 2 to 3
Custom deployment
We design the workflow around how your locations actually operate, run it in parallel against your existing front desk, and only go live once the results are validated against your baseline.
Ongoing
You pay on results
A monthly invoice tied to the agreed outcome. No per-minute charges, no surprise bills. Quarterly business reviews cover outcome reporting and continuous workflow optimisation.
ENTERPRISE FAQ
Questions From Larger Buyers
Instead of a per-seat or per-minute bill, we agree on the single outcome that matters to your business (appointments converted, leads qualified, or calls handled) and your monthly invoice is tied to that. There are no per-minute charges and no surprise bills. Standard Frontly plans and their pricing live on the pricing page; enterprise commercial models are scoped and quoted per engagement.
Yes. Each location, franchise, or brand runs as its own workflow, with its own greeting, hours, and rules, all inside a single Frontly account. You get per-site behaviour with one dashboard and consolidated reporting across the whole group.
Hands-on, and run by the Frontly team rather than handed to a support queue. We start with a discovery session to map your call volume and target outcome, build the workflow around your operations, run it in parallel against your current front desk, and only go live once results are validated. From then on you have a dedicated account manager and quarterly business reviews.
Yes, on request as an enterprise add-on under a custom contract. We build the disclosures, consent capture, and call-handling rules your sector requires directly into each workflow. It is scoped to your specific obligations during discovery.
Enterprise engagements are covered by an SLA-backed uptime commitment in writing, plus a dedicated account manager who owns the relationship. Your locations depend on the front desk, so reliability is contractual, not best-effort.
Everything lands in your Frontly dashboard: bookings, qualified leads, call history, and full transcripts, ready for your team to action each morning. Frontly delivers outcomes through its own dashboard plus email and SMS, so there is no dependency on third-party integrations being in place.
Not sure you need enterprise?
Standard plans start from $149/mo
If you are a single site or a smaller team, the standard Frontly plans may be all you need. Every plan and inclusion lives on the pricing page.
Talk to the Team
Tell us about your locations, your call volume, and the outcome you want to move. We will scope an enterprise engagement around it.