Question 1

Is Smith.ai Australian-based?

Accepted Answer

No. Smith.ai is a US-based company serving primarily North American businesses. They offer AU-capable receptionist services but do not have Australian data hosting. Frontly is Australian-built, Australian-hosted.

Question 2

How does Smith.ai pricing compare to Frontly for Australian business?

Accepted Answer

Smith.ai charges $292.50 to $975 per month for 30 to 120 calls, then $2.40 per extra AI call or $9.75 per extra human call. An Australian business doing 30+ calls per day accumulates rapid overage. Frontly is a flat monthly rate with unlimited inbound calls, so your bill does not scale with call volume.

Question 3

Does Smith.ai run outbound campaigns?

Accepted Answer

No. Smith.ai is inbound-only. Frontly runs both inbound call answering AND outbound campaigns at scale (up to 200 outbound AI agents per customer for recall, arrears, follow-up, sales discovery) on the same flat monthly rate.

Question 4

When might Smith.ai still be a better choice?

Accepted Answer

If you specifically need a live human receptionist to take overflow calls after hours, Smith.ai's hybrid AI + human model is a differentiator. Frontly is AI-only. For 24/7 AI answering with Australian data hosting and inbound + outbound on one platform, Frontly is the match.

Question 5

Can I switch from Smith.ai to Frontly?

Accepted Answer

Yes. We rebuild your call flow in our visual workflow builder, port your existing AU number if applicable, and get you live within a business day. No setup fee. No lock-in on either side.

Question 6

Does Smith.ai remember returning callers like Frontly does?

Accepted Answer

No. Smith.ai does not offer cross-call memory, so a returning caller is handled fresh each time. Frontly recognises returning callers and recalls their history across every call, so repeat callers are greeted by name and never have to start over. That continuity is captured in your Frontly dashboard alongside the transcript of each call.

Frontly vs Smith.ai

Australian Fit

Billing & Value

Workflow & AI

Outbound Capability

Capture & Delivery

Support & Infrastructure

Key Differences Explained

Smith.ai's Per-Call Bill at Australian Volume

Unlimited concurrent calls vs staffed capacity

When Smith.ai Might Still Be Right For You

How Pricing Compares

Also See

Frequently Asked Questions

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Feature	Frontly	Smith.ai
Australian Data Hosting	Yes	No
Local AU Support Hours	Yes	US hours
Australian Onboarding Team	Yes	No

Feature	Frontly	Smith.ai
Flat-Rate Monthly	Yes	No
Unlimited Inbound Calls	Yes	No
Per-Call Billing	No	Yes
Human Receptionist Calls at $9.75 each	N/A	Yes
$0 Setup Fee	Yes	Yes
30-Day Money-Back Guarantee	N/A	Yes

Feature	Frontly	Smith.ai
Visual Workflow Builder	Yes	No
Cross-Call Memory	Yes	No
Hybrid AI + Human Receptionist	AI only	Yes
Natural Conversation AI	Yes	Yes
Knowledge Base (RAG)	Yes	Limited

Feature	Frontly	Smith.ai
Outbound Campaign Manager	Yes	No
Bulk Reminder / Recall Calls	Yes	No

Feature	Frontly	Smith.ai
Bookings captured in vendor's own dashboard	Yes	Message relay
Outbound campaign manager	Yes	No
Up to 200 outbound AI agents per customer	Yes	No
Email + SMS notifications as workflow tools	Yes	Yes
Cross-call memory of returning callers	Yes	No

Feature	Frontly	Smith.ai
Unlimited Concurrent Calls	Yes	No
24/7 Answering	Yes	Yes
Call Transcripts	Yes	Yes
Call Recording with Consent	Yes	Yes