Can Frontly handle reservation enquiries across multiple properties?

Yes. Frontly can be configured to handle calls for multiple properties from a single dashboard, with per-property routing rules, greetings, and pricing information.

Where do reservation bookings land?

Every reservation enquiry and booking lands in your Frontly dashboard with guest name, dates requested, room type, contact details, and the full call transcript. Your reservations team logs in each morning, reviews the new bookings, and carries them into your property management system. Email and SMS notifications can also push booking summaries straight to your reservations inbox.

What about guest requests during a stay?

Frontly can handle in-stay guest calls like room service requests, maintenance issues, and early check-out requests, routing each to the right department without tying up your front desk.

Do I need to replace my property management system to use Frontly?

No. Frontly does not replace your PMS. Frontly is the AI reservation agent that answers calls and captures bookings into the Frontly dashboard. Your reservations team continues to use your existing PMS for guest management, room control, and check-in. Frontly handles the call answering and booking capture; your PMS handles the rest.

How long does setup take?

Most hospitality businesses are live within a day. We handle the configuration and you approve before going live.

Is Frontly Australian-hosted?

Yes. Guest conversations, booking data, and call recordings are stored on Australian infrastructure.

How much does an AI hotel receptionist cost?

Frontly uses flat monthly contract pricing with no per-minute or per-call charges. Pricing is tailored to your property count and call volume. Contact us for a quote and we respond within 24 hours. Global competitors like HiJiffy start around $79/mo for light use but scale per conversation; Frontly stays flat.

Can Frontly run different call flows for different properties?

Yes. One Frontly account can run separate greeting, room categories, rate information, and routing rules for each property. Consolidated reporting across your whole group. Per-property branding on every call.

Hotel receptionist at a heritage front desk with key rack and bell

Answering guest calls right now

AI Front Desk for Hotels

Never miss a booking enquiry again.

Frontly answers reservation and guest calls 24/7 and captures every request.

Get Started Try a Free Test Call

Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for hotels?

Frontly is the AI front desk for Australian hotels and hospitality venues. It answers every reservation and guest call 24/7, captures booking enquiries, and handles guest requests, landing every enquiry in your Frontly dashboard for your team to action. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

Unanswered Calls Are Unfilled Rooms

21x

more likely to secure a booking if you respond to an enquiry within 5 minutes

Source: Harvard Business Review

After hours.

Travellers research and book outside business hours. Unanswered calls after 5pm often mean a booking at your competitor.

Instant

Frontly answers the moment the call comes in. Every reservation enquiry handled before the caller moves on.

HEAR IT FOR YOURSELF

Your AI Agent Is Ready to Talk

Call our AI agent right now. It'll handle a hotel reservation enquiry, just like it would for your property. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. Across All Your Properties.

Connect Your Phone

Forward your existing hotel line or get dedicated AI numbers per property. No hardware changes needed.

We Configure Your Workflow

Our team builds call flows around your property types, room categories, rate structures, and how you handle different guest scenarios.

Go Live

Frontly answers every call, handles reservation enquiries, manages guest requests, and routes calls to the right team, across all properties from one dashboard.

Connect Your Phone

Forward your existing hotel line or get dedicated AI numbers per property. No hardware changes needed.

We Configure Your Workflow

Our team builds call flows around your property types, room categories, rate structures, and how you handle different guest scenarios.

Go Live

Frontly answers every call, handles reservation enquiries, manages guest requests, and routes calls to the right team, across all properties from one dashboard.

WHAT FRONTLY HANDLES

Every Guest Call, Handled

Frontly answers reservation and guest calls 24/7 across every property, so your front desk stays focused on the guests in front of them. Every enquiry captured in your Frontly dashboard, nothing to integrate.

Reservation enquiries

Answers questions on availability, room types, and rates, captures the guest's dates and details, and logs the booking enquiry in your Frontly dashboard.

Booking changes and cancellations

Handles date changes, amendments, and cancellations 24/7, captures the request, and frees the room so your team can resell it.

Guest requests

Takes in-stay requests like room service, housekeeping, and maintenance, and routes each one to the right department without tying up the front desk.

Group and event enquiries

Captures the details on group bookings, functions, and events, then routes the enquiry to your sales or reservations team to follow up.

After-hours front desk

Covers reception overnight, on weekends, and on public holidays, handling late check-ins and guest calls while your team sleeps.

Visual Workflow Builder

Design Call Flows Without Code

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

Returning callers recognised instantly
Caller preferences and history recalled across every call
No repeating themselves, ever
Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Hospitality

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

Virtual receptionist cost in 2026

What human and AI receptionists actually cost in Australia, and where each wins.

Read the guide

Ready to Capture Every Booking Enquiry?

Set up your AI front desk in under a day. No lock-in. No credit card required.

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