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Platform · Voices & Languages

Speak every customer's language.

Frontly holds full conversations in more than 40 languages. Each agent speaks the language you set, such as a dedicated Mandarin line, and on the Pro plan your front-desk agent can hand callers to a specialist in their language. Choose from a wide range of natural voices including Australian accents, and even clone a voice of your own. Then shape a persona that sounds like your business.

Works across inbound & outbound
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40+ languages · 50+ voices · Optional voice cloning

A specialist agent for each language

The short answer

What languages and voices can a Frontly agent use?

A Frontly agent holds full conversations in more than 40 languages, including English, Mandarin, Japanese, Spanish, French and Hindi. Each agent speaks the language you set, and on the Pro plan your front-desk agent can hand callers to a specialist in their language. There are more than 50 voices to choose from, including Australian accents, set per agent rather than per account, and you can clone a voice of your own from a short audio sample.

The problem

A one-language, one-voice agent leaves customers behind

Australia is multilingual, and your customers are too. A phone agent stuck in a single language turns away callers who would happily do business with you. And a flat, generic voice that sounds nothing like your brand undercuts the trust you have built.

Frontly meets callers in their language, in a voice and persona that fit your business.

A language set per agent50+ voices, including Australian accentsCustom voice cloning availableA persona you define

Multilingual

A language per agent, and a specialist to hand to

Each agent speaks the language you set, such as a dedicated Mandarin line. On the Pro plan, your front-desk agent can hand callers to a specialist in their language on the same call, so one number can serve several communities. English-only is there too when that is what you need.

  • Set the language each agent speaks
  • Front-desk agent hands callers to a language specialist (Pro plan)
  • Serve a multilingual customer base from one number

Handing a caller to a Mandarin specialist

On-brand voice

A voice that sounds like your business

Choose from a wide library of natural voices across accents, including Australian, so your agent does not sound like a generic robot. Pick the voice per agent to suit the audience.

  • 50+ voices across accents and styles
  • Australian, British, American, and more
  • Voice chosen per agent

Choosing an agent voice

Make it yours

Clone a voice of your own

Want the agent to sound like a specific person or a signature brand voice? Provide a short sample and Frontly can use a cloned voice, so the experience is unmistakably yours.

  • Custom voice cloning from a short audio sample
  • A signature voice for your brand
  • Consistent across every call

Custom voice cloning

Persona

Shape how the agent comes across

Give the agent a name, a role, your company, a personality style, and your own guidelines for how to handle calls. The result is an agent that sounds like part of your team, not a script.

  • Name, role, and company set per agent
  • Personality and tone you define
  • Custom guidelines in plain English

Defining the agent persona

How it works

Set the voice and language in three steps

1

Pick a voice

Choose from the voice library, or supply a sample to clone a voice of your own.

2

Choose the language

Set the language each agent speaks, or keep it English-only, and, on the Pro plan, add specialists your front desk can hand callers to.

3

Define the persona

Set the agent's name, role, personality, and guidelines so it sounds like part of your team.

Envision it in your business

Where voice and language matter

Every business serving more than one kind of customer.

Mandarin and Hindi speaking customers

Answer Mandarin and Hindi speaking callers in their own language without hiring for it.

Read the case

Tourism and hospitality

Give international guests a specialist in their language.

Community clinics

Make health enquiries easier for diverse local communities.

Hear our favourite voices

Press play on a hand-picked selection of Australian, American and British voices before you choose.

Browse the voices

Professional tone

Set a calm, formal persona for legal, medical, or financial calls.

Accessibility

Give customers a clear, natural-sounding voice that is easy to follow.

CUSTOMISE FOR YOUR INDUSTRY

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

Hotel answering service

Reservation enquiries and guest requests compete for one front desk that is already busy checking someone in.

See the industry page

Medical answering service

Patients ring out at the front desk while staff are with someone, and rarely call back.

See the industry page

Legal virtual receptionist

Intake is time-critical: the client who calls at 6pm instructs whoever answers first.

See the industry page

Accountant answering service

Call volume triples through tax season without the team tripling with it.

See the industry page

FAQ

Frequently asked questions

More than 40, including English, Mandarin, Japanese, Spanish, French and Hindi. These are full conversations rather than a translated script, and each agent speaks the language you set.

Yes. The voice library includes Australian-accented voices, and you pick the voice per agent rather than for the whole account, so an after-hours agent can sound different from your daytime one. Accent is chosen independently of language.

Yes. Provide a short audio sample and Frontly generates a custom cloned voice for your agent, so your business has its own signature sound rather than a stock one a caller may have heard elsewhere. The cloned voice is assigned per agent like any other, and you can keep a stock voice on some agents and the cloned one on others.

You set it. Each agent speaks one language you choose, or English only. To serve several communities on one number, on the Pro plan your front-desk agent hands each caller to a specialist agent in their language.

Frontly runs full conversation pipelines across more than 40 languages, including English, Mandarin, Japanese, Spanish, French and Hindi, but coverage and voice choice vary between them: English is the strongest, and the long tail is thinner. Place a test call in the language you depend on.

Frontly ships more than 50 pre-built voices spanning accents and genders, including Australian, British and American. Each is selectable per agent, so a single account can run several agents that sound distinctly different. If none of them fit, a custom cloned voice made from your own audio sample can be used instead.

Provide a short audio sample and Frontly can generate a custom cloned voice for your agent, so your brand has its own signature sound.

An agent's persona is defined by its name, role, company, personality style, and free-form guidelines, plus options like conversational acknowledgements and a recovery message.

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