Platform · Voices & Languages
Speak every customer's language.
Frontly can match a caller's language on the fly or stay fixed in one, choose from a wide range of natural voices including Australian accents, and even clone a voice of your own. Then shape a persona that sounds like your business.
Adaptive languages · 50+ voices · Optional voice cloning
One agent, switching languages per caller
The problem
A one-language, one-voice agent leaves customers behind
Australia is multilingual, and your customers are too. A phone agent stuck in a single language turns away callers who would happily do business with you. And a flat, generic voice that sounds nothing like your brand undercuts the trust you have built.
Frontly meets callers in their language, in a voice and persona that fit your business.
Multilingual
Match the caller, or pin a language
Run in adaptive mode and Frontly detects and matches the caller's language as the conversation goes, or pin a specific language when you always serve one community. English-only is there too when that is what you need.
- Adaptive mode matches the caller's language per turn
- Pin a specific language, or keep it English-only
- Serve a multilingual customer base from one number
Language detected and matched live
On-brand voice
A voice that sounds like your business
Choose from a wide library of natural voices across accents, including Australian, so your agent does not sound like a generic robot. Pick the voice per agent to suit the audience.
- 50+ voices across accents and styles
- Australian, British, American, and more
- Voice chosen per agent
Choosing an agent voice
Make it yours
Clone a voice of your own
Want the agent to sound like a specific person or a signature brand voice? Provide a short sample and Frontly can use a cloned voice, so the experience is unmistakably yours.
- Custom voice cloning from a short audio sample
- A signature voice for your brand
- Consistent across every call
Custom voice cloning
Persona
Shape how the agent comes across
Give the agent a name, a role, your company, a personality style, and your own guidelines for how to handle calls. The result is an agent that sounds like part of your team, not a script.
- Name, role, and company set per agent
- Personality and tone you define
- Custom guidelines in plain English
Defining the agent persona
How it works
Set the voice and language in three steps
Pick a voice
Choose from the voice library, or supply a sample to clone a voice of your own.
Choose the language mode
Adaptive to match each caller, pinned to one language, or English-only, whatever fits your customers.
Define the persona
Set the agent's name, role, personality, and guidelines so it sounds like part of your team.
Envision it in your business
Where voice and language matter
Every business serving more than one kind of customer.
Multicultural customers
Serve callers in their own language without hiring for it.
Tourism and hospitality
Greet international guests in the language they speak.
Community clinics
Make health enquiries easier for diverse local communities.
Branded voice
Use a signature voice so every call sounds unmistakably like you.
Professional tone
Set a calm, formal persona for legal, medical, or financial calls.
Accessibility
Give customers a clear, natural-sounding voice that is easy to follow.
FAQ
Frequently asked questions
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