How does Frontly handle tenant maintenance calls?

When a tenant calls to report a maintenance issue, Frontly captures the property address, issue category, urgency, and tenant contact details, then writes a structured maintenance request into your Frontly dashboard. The property manager gets an email or SMS notification with the full transcript attached, ready to action.

How does Frontly handle rental arrears follow-up calls?

Frontly runs outbound arrears campaigns at scale. Load your tenant arrears list as a CSV, and Frontly calls each one, captures the payment commitment, logs the outcome in your Frontly dashboard, and schedules follow-ups. Up to 200 outbound agents per campaign. No per-call fees.

What happens when a tenant calls about an emergency after hours?

Frontly detects emergency keywords like 'burst pipe', 'no power', 'water leak', 'lockout', and 'break in'. It captures all details, creates the urgent work order, and routes immediately to the on-call property manager by phone or SMS, day or night.

Does Frontly work across multiple property management offices?

Yes. One Frontly account can run different call flows for each office, each branch, or each agent. Consolidated reporting and transcripts across the whole portfolio. Per-office branding, greeting, and routing rules.

Will tenants know they are talking to an AI?

Frontly uses natural, conversational voice AI, and most callers cannot tell the difference. You control the greeting, so it can introduce itself as your office's after-hours assistant or state plainly that it is an AI, whichever suits how you deal with tenants.

Can Frontly handle owner and landlord calls as well as tenants?

Yes. The call flow separates tenants, owners, and prospective renters at the start of the call, so an owner chasing an update on a repair is handled differently from a tenant reporting a new fault, and each lands in your Frontly dashboard tagged accordingly.

Does Frontly integrate with PropertyMe, Console, or AppFolio?

Frontly does not plug directly into your property management software. Every maintenance request, enquiry, and arrears outcome instead lands in your Frontly dashboard with the full call transcript, and your team carries them into your PMS. There is nothing to connect, so you are live in about an hour rather than waiting on an integration project.

How much does AI property management answering cost in Australia?

Frontly is a flat monthly rate with no per-minute or per-call charges, and unlimited inbound calls are included. Plans come in three sizes that scale with your monthly call minutes, and the current rates are on our pricing page. Your busiest arrears month does not produce your largest invoice.

How is Frontly different from Voqo AI or AiDial for property management?

Voqo AI is credit-based and adds bill shock at volume. AiDial charges $1,500 to $3,000 setup plus per-minute overage. Frontly is flat-rate with a visual workflow builder and cross-call memory that neither competitor offers. Every feature is included. See our pricing page for current rates and plan terms.

Does AI call handling actually work for property management?

It is one of the most proven use cases. Operators report AI handling tens of thousands of calls, booking thousands of inspections, recovering millions in overdue rent, and de-escalating around a third of reported maintenance emergencies. Those are their reported results, not ours, but the operating model transfers directly.

What does AI change for a growing rent roll?

The pattern is that units under management grow faster than the support team. Leasing enquiries become inspections, routine maintenance becomes a categorised job, and only genuine emergencies reach the on-call person. The measure worth watching is units supported per employee, not calls answered.

Property manager handling calls at a busy desk with listings and key board

Answering tenant calls right now

AI Front Desk for Property Managers

Your PMs are drowning in calls.

Frontly answers every tenant and owner call so your team can actually manage properties.

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Live in about an hourFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for property management?

Frontly is the AI virtual receptionist and answering service for Australian property management teams. It answers every tenant and landlord call 24/7, triages maintenance requests, and runs outbound arrears and lease-renewal campaigns, capturing every request in your Frontly dashboard for your property managers to action. Live in about an hour, flat monthly rate from $149, no lock-in.

THE PROBLEM

Property Managers Field More Calls Than Any Other Role in Real Estate

40-60

tenant calls per property manager per day during peak season. Half go to voicemail.

62%

of tenant maintenance enquiries arrive outside business hours

Source: REA Group, 2024

3-4 hrs

average daily time a property manager spends just triaging phone calls and voicemails

$180K+

annual cost of a dedicated receptionist per PM office. Frontly handles the same volume 24/7.

HEAR IT FOR YOURSELF

Your AI Property Assistant Is Ready to Talk

Call our AI agent right now. It'll handle a tenant maintenance call, just like it would for your property management office. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear exactly how Frontly will sound for your business.

Hear a real AI agent handle a typical inbound callNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in About an Hour. Every Tenant Call Answered.

Connect Your Phone

Forward your office line or get a dedicated AI number. No PMS migration, no IT project. Takes 5 minutes.

We Design Your Workflow

Our team maps your call types: maintenance, rent enquiries, inspection bookings, landlord updates. We build the routing rules around your actual process.

Go Live

Frontly answers every tenant and landlord call, captures maintenance requests in your Frontly dashboard, books inspections, and runs outbound arrears campaigns at scale.

Connect Your Phone

Forward your office line or get a dedicated AI number. No PMS migration, no IT project. Takes 5 minutes.

We Design Your Workflow

Our team maps your call types: maintenance, rent enquiries, inspection bookings, landlord updates. We build the routing rules around your actual process.

Go Live

Frontly answers every tenant and landlord call, captures maintenance requests in your Frontly dashboard, books inspections, and runs outbound arrears campaigns at scale.

WHAT FRONTLY HANDLES

Every Tenant and Owner Call, Handled

Frontly answers the calls your team can't get to and makes the outbound calls no one has time for. Flat monthly rate, every request logged in your Frontly dashboard, nothing to integrate.

Urgent maintenance triage

Detects emergencies like burst pipes, no power, and lockouts, captures the details, and escalates to your on-call manager by phone or SMS straight away.

Routine maintenance requests

Logs the property, tenant, and issue into your Frontly dashboard with the full transcript, ready for the team to action in the morning.

Leasing and rental enquiries

Captures prospective-tenant details, inspection interest, and application questions so no lead sits in voicemail.

Arrears follow-ups (outbound)

Calls tenants in arrears at scale with a consistent, on-record script, captures the payment commitment, and logs the outcome. No per-call fees.

Landlord and owner updates

Answers owner questions and routes anything that needs a person to the right property manager.

Visual Workflow Builder

Script Your Maintenance Triage Without Code

We Build It For You

Our team maps your portfolio, your after-hours rules, and your escalation contacts, then scripts what the AI asks before anything reaches a property manager.

Urgency Rules You Decide

You define what is an emergency. A burst pipe or no hot water escalates immediately; a dripping tap is logged for the morning.

Tenant, Owner or Prospect

The script separates a tenant reporting a fault from an owner chasing an update and a prospect asking about an inspection.

Change It Yourself

Adjust escalation contacts, after-hours windows, or the triage questions as the portfolio changes, without waiting on us.

Intelligent Branching

Route by property, issue type, or time of day, so a 2 AM emergency never follows the same path as a routine request.

Cross-Call Memory

Your AI Remembers Every Tenant

Returning tenants recognised the moment they call
Previous maintenance requests at that property recalled automatically
No tenant repeating an issue they already reported last week
Full call history per property before your team picks it up

Frontly Dashboard

Every Tenant Call, Triaged and Captured

Every Request In One Place

Maintenance requests land in your Frontly dashboard with the property, the issue, and the urgency already captured, not as a voicemail to transcribe.

Full Transcript on Every Call

Read exactly how the tenant described the fault, so the right trade is sent the first time.

After-Hours Escalation

Configure an SMS or call to your on-call manager the moment a genuine emergency is confirmed.

Cross-call History at a Glance

Every previous call about that property, so a recurring fault is visible rather than rediscovered.

Live Status Across the Portfolio

See what came in overnight across every property on one screen.

Outbound Campaign Manager

Close the Loop Without Tying Up Your Team

Inspection and Arrears Reminders

Frontly calls tenants ahead of routine inspections or about outstanding rent, capturing the response so your team only handles the exceptions.

Maintenance Follow-Up

Call the tenant after a trade attends to confirm the work was actually completed.

Same Builder, No New Tool

Script the campaign with the same drag-and-drop builder you used for inbound triage.

See What Landed

Track which calls got a response and which properties need a second attempt.

See all features

INTEGRATIONS

Works with the software property management already runs on

Frontly connects to any system that exposes an OAuth2 or API-key integration. These are the ones we have verified for this industry.

PropertyMe

Connects via OAuth2

Visit PropertyMe

MRI Property Tree

Connects via API key

Visit MRI Property Tree

Not on the list? If your system offers an OAuth2 or API-key integration, we can connect it. Tell us what you run and we will confirm before you commit to anything.

WHAT USUALLY DECIDES IT

The three questions that come up every time

A real person, whenever the caller wants one

Every workflow can hand the call to your on-call property manager. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.

More than one language, on the same number

Frontly speaks to tenants in more than one language on the same office number. Tenants describing a maintenance fault get it right in their own language, which means the correct trade is sent the first time.

Flat monthly rate, with the meter switched off

No per-minute billing, no per-call fee, and no cap on how many questions the AI is allowed to answer. Your busiest month does not produce your largest invoice, and adding another topic to its knowledge does not add a line to the bill. See pricing for the current rates.

ANSWERING SERVICE OR AI

Answering service or AI receptionist for property management?

An answering service logs the tenant's call and forwards it. An AI receptionist captures the maintenance request properly, decides whether it is urgent, and escalates only the ones that warrant waking someone. For a portfolio that is the difference between a triaged queue and a full voicemail box.

Where a staffed answering service still wins

An angry tenant or a landlord dispute. De-escalation is a human skill, and a bureau operator who has heard it a thousand times handles it better than a workflow will. Keeping a person available for those calls is a reasonable choice.

Where Frontly wins

Maintenance reports, rent questions, inspection times and application status are high volume and highly repetitive. Those complete on the call with the details captured the same way every time, and arrears follow-ups run outbound from the same system rather than off a property manager's to-do list.

Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against a human receptionist.

WHAT THE MARKET IS ALREADY DOING

Portfolio operators are measuring tours, arrears and false emergencies

Property management is one of the most mature use cases, because the phone touches leasing, collections and maintenance at once. The reported results are portfolio economics, not reception metrics.

34%of reported maintenance emergencies de-escalated on the callEvery one of those is an after-hours call-out that did not need to happen. For an Australian agency, that is the clearest cost line to test first.

Millionsin overdue rent recovered through automated follow-upArrears calls are the work nobody has time for. Running them at scale changes collections without adding a property manager.

19% to 30%lead-to-tour conversion improvement reported over a six-month pilotThe leasing enquiry answered immediately becomes an inspection. The one that reaches voicemail usually does not.

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Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Property Management

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

After-hours answering

Burst pipes and lockouts happen overnight. See how tenant emergencies are separated from everything that can wait.

See after-hours

The hidden cost of PM missed calls

Property managers field 40-60 tenant calls a day. Half hit voicemail. Here is the real cost.

Read the guide

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