How does Frontly handle tenant maintenance calls?

When a tenant calls to report a maintenance issue, Frontly captures the property address, issue category, urgency, and tenant contact details, then writes a structured maintenance request into your Frontly dashboard. The property manager gets an email or SMS notification with the full transcript attached, ready to action.

How does Frontly handle rental arrears follow-up calls?

Frontly runs outbound arrears campaigns at scale. Load your tenant arrears list as a CSV, and Frontly calls each one, captures the payment commitment, logs the outcome in your Frontly dashboard, and schedules follow-ups. Up to 200 outbound agents per campaign. No per-call fees.

What happens when a tenant calls about an emergency after hours?

Frontly detects emergency keywords like 'burst pipe', 'no power', 'water leak', 'lockout', and 'break in'. It captures all details, creates the urgent work order, and routes immediately to the on-call property manager by phone or SMS, day or night.

Does Frontly work across multiple property management offices?

Yes. One Frontly account can run different call flows for each office, each branch, or each agent. Consolidated reporting and transcripts across the whole portfolio. Per-office branding, greeting, and routing rules.

Does Frontly integrate with PropertyMe, Console, or AppFolio?

Frontly does not plug directly into your property management software. Every maintenance request, enquiry, and arrears outcome instead lands in your Frontly dashboard with the full call transcript, and your team carries them into your PMS. There is nothing to connect, so you are live in under a day rather than waiting on an integration project.

How much does AI property management answering cost in Australia?

Frontly is a flat monthly rate with no per-minute or per-call charges. Every feature and unlimited inbound calls are included. Pricing is tailored to your portfolio size and call volume. Contact us for a quote and we will respond within 24 hours.

How is Frontly different from Voqo AI or AiDial for property management?

Voqo AI is credit-based and adds bill shock at volume. AiDial charges $1,500 to $3,000 setup plus per-minute overage. Frontly is flat-rate, $0 setup, month-to-month, with a visual workflow builder and cross-call memory that neither competitor offers. Every feature is included.

Property manager handling calls at a busy desk with listings and key board

Answering tenant calls right now

AI Front Desk for Property Managers

Your PMs are drowning in calls.

Frontly answers every tenant and owner call so your team can actually manage properties.

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Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for property management?

Frontly is the AI front desk for Australian property management teams. It answers every tenant and landlord call 24/7, triages maintenance requests, and runs outbound arrears and lease-renewal campaigns, capturing every request in your Frontly dashboard for your property managers to action. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

Property Managers Field More Calls Than Any Other Role in Real Estate

40-60

tenant calls per property manager per day during peak season. Half go to voicemail.

62%

of tenant maintenance enquiries arrive outside business hours

Source: REA Group, 2024

3-4 hrs

average daily time a property manager spends just triaging phone calls and voicemails

$180K+

annual cost of a dedicated receptionist per PM office. Frontly handles the same volume 24/7.

HEAR IT FOR YOURSELF

Your AI Property Assistant Is Ready to Talk

Call our AI agent right now. It'll handle a tenant maintenance call, just like it would for your property management office. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. Every Tenant Call Answered.

Connect Your Phone

Forward your office line or get a dedicated AI number. No PMS migration, no IT project. Takes 5 minutes.

We Design Your Workflow

Our team maps your call types: maintenance, rent enquiries, inspection bookings, landlord updates. We build the routing rules around your actual process.

Go Live

Frontly answers every tenant and landlord call, captures maintenance requests in your Frontly dashboard, books inspections, and runs outbound arrears campaigns at scale.

Connect Your Phone

Forward your office line or get a dedicated AI number. No PMS migration, no IT project. Takes 5 minutes.

We Design Your Workflow

Our team maps your call types: maintenance, rent enquiries, inspection bookings, landlord updates. We build the routing rules around your actual process.

Go Live

Frontly answers every tenant and landlord call, captures maintenance requests in your Frontly dashboard, books inspections, and runs outbound arrears campaigns at scale.

WHAT FRONTLY HANDLES

Every Tenant and Owner Call, Handled

Frontly answers the calls your team can't get to and makes the outbound calls no one has time for. Flat monthly rate, every request logged in your Frontly dashboard, nothing to integrate.

Urgent maintenance triage

Detects emergencies like burst pipes, no power, and lockouts, captures the details, and escalates to your on-call manager by phone or SMS straight away.

Routine maintenance requests

Logs the property, tenant, and issue into your Frontly dashboard with the full transcript, ready for the team to action in the morning.

Leasing and rental enquiries

Captures prospective-tenant details, inspection interest, and application questions so no lead sits in voicemail.

Arrears follow-ups (outbound)

Calls tenants in arrears at scale with a consistent, on-record script, captures the payment commitment, and logs the outcome. No per-call fees.

Landlord and owner updates

Answers owner questions and routes anything that needs a person to the right property manager.

Visual Workflow Builder

Design Call Flows Without Code

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

Returning callers recognised instantly
Caller preferences and history recalled across every call
No repeating themselves, ever
Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Property Management

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

The hidden cost of PM missed calls

Property managers field 40-60 tenant calls a day. Half hit voicemail. Here is the real cost.

Read the guide

Ready to Stop Drowning in Tenant Calls?

Set up your AI front desk in under a day. No lock-in. No setup fees. Live across every office.

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