Frontly vs ReelAI
Both Frontly and ReelAI offer AI phone systems for Australian real estate. But Frontly gives you a visual workflow builder, portal lead auto-ingestion, unlimited concurrent calls, and flat-rate pricing, features ReelAI doesn't offer.
- Visual workflow builder: design call flows without code (ReelAI has no equivalent)
- Flat-rate pricing with no per-minute charges and no surprises (ReelAI charges $497-997/mo with usage limits)
- Portal lead auto-ingestion: Domain and REA leads trigger AI calls automatically
- Unlimited concurrent calls with no bottlenecks during peak enquiry times
- Cross-call memory: your AI remembers every caller's history and preferences
Call Handling
| Feature | Frontly | ReelAI |
|---|---|---|
| Inbound Call Answering | Yes | Yes |
| Outbound AI Calling | Yes | Yes |
| Unlimited Concurrent Calls | Yes | No |
| After-Hours Coverage | Yes | Yes |
| Smart Call Routing by Intent | Yes | No |
| Warm Transfer to Human Agent | Yes | No |
| Voicemail Capture with Urgency Flags | Yes | No |
Inbound Call Answering
Frontly
YesReelAI
YesOutbound AI Calling
Frontly
YesReelAI
YesUnlimited Concurrent Calls
Frontly
YesReelAI
NoAfter-Hours Coverage
Frontly
YesReelAI
YesSmart Call Routing by Intent
Frontly
YesReelAI
NoWarm Transfer to Human Agent
Frontly
YesReelAI
NoVoicemail Capture with Urgency Flags
Frontly
YesReelAI
NoAI Capabilities
| Feature | Frontly | ReelAI |
|---|---|---|
| Visual Workflow Builder | Yes | No |
| Cross-Call Memory | Yes | No |
| Real-Time Property Search | Yes | No |
| Knowledge Base with RAG | Yes | No |
| Natural Language Understanding | Yes | Yes |
| Custom Voice & Personality | Yes | Limited |
| Multi-Language Support | Yes | No |
Visual Workflow Builder
Frontly
YesReelAI
NoCross-Call Memory
Frontly
YesReelAI
NoReal-Time Property Search
Frontly
YesReelAI
NoKnowledge Base with RAG
Frontly
YesReelAI
NoNatural Language Understanding
Frontly
YesReelAI
YesCustom Voice & Personality
Frontly
YesReelAI
LimitedMulti-Language Support
Frontly
YesReelAI
NoOutbound Campaigns
| Feature | Frontly | ReelAI |
|---|---|---|
| Campaign Manager Dashboard | Yes | No |
| Multiple Campaign Agents | Yes | No |
| Smart Retry Logic | Yes | No |
| Concurrent Call Control | Yes | No |
| Real-Time Campaign Analytics | Yes | No |
| Call Outcome Tracking | Yes | No |
Campaign Manager Dashboard
Frontly
YesReelAI
NoMultiple Campaign Agents
Frontly
YesReelAI
NoSmart Retry Logic
Frontly
YesReelAI
NoConcurrent Call Control
Frontly
YesReelAI
NoReal-Time Campaign Analytics
Frontly
YesReelAI
NoCall Outcome Tracking
Frontly
YesReelAI
NoIntegrations
| Feature | Frontly | ReelAI |
|---|---|---|
| Rex CRM | Yes | Yes |
| Domain.com.au Auto-Ingestion | Yes | No |
| realestate.com.au Auto-Ingestion | Yes | No |
| Google Calendar | Yes | Limited |
| Microsoft 365 | Yes | No |
| Automated Viewing Bookings | Yes | No |
| SMS Confirmations to Buyer & Agent | Yes | No |
Rex CRM
Frontly
YesReelAI
YesDomain.com.au Auto-Ingestion
Frontly
YesReelAI
Norealestate.com.au Auto-Ingestion
Frontly
YesReelAI
NoGoogle Calendar
Frontly
YesReelAI
LimitedMicrosoft 365
Frontly
YesReelAI
NoAutomated Viewing Bookings
Frontly
YesReelAI
NoSMS Confirmations to Buyer & Agent
Frontly
YesReelAI
NoPricing & Value
| Feature | Frontly | ReelAI |
|---|---|---|
| Flat-Rate Pricing | Yes | No |
| No Per-Minute Charges | Yes | No |
| All Features Included | Yes | No |
| Free Onboarding & Setup | Yes | Paid |
| Free Workflow Customisation | Yes | No |
Flat-Rate Pricing
Frontly
YesReelAI
NoNo Per-Minute Charges
Frontly
YesReelAI
NoAll Features Included
Frontly
YesReelAI
NoFree Onboarding & Setup
Frontly
YesReelAI
PaidFree Workflow Customisation
Frontly
YesReelAI
NoCompliance & Security
| Feature | Frontly | ReelAI |
|---|---|---|
| Australian Data Sovereignty | Yes | Yes |
| ACMA Compliance Built-In | Yes | Yes |
| Do Not Call Register Integration | Yes | No |
| Calling Hours Auto-Enforcement | Yes | No |
| Public Holiday Awareness | Yes | No |
| Privacy Act Compliant | Yes | Yes |
Australian Data Sovereignty
Frontly
YesReelAI
YesACMA Compliance Built-In
Frontly
YesReelAI
YesDo Not Call Register Integration
Frontly
YesReelAI
NoCalling Hours Auto-Enforcement
Frontly
YesReelAI
NoPublic Holiday Awareness
Frontly
YesReelAI
NoPrivacy Act Compliant
Frontly
YesReelAI
YesDEEP DIVE
Key Differences Explained
Visual Workflow Builder vs Black-Box AI
Frontly's drag-and-drop workflow builder lets you design exactly how your AI handles every call scenario, from buyer enquiries to tenant maintenance requests. ReelAI uses a black-box approach where you describe what you want and hope the AI figures it out. With Frontly, you're in complete control.
Portal Lead Auto-Ingestion
When a lead comes in from Domain.com.au or realestate.com.au, Frontly automatically parses the email, creates a lead record, and can initiate an AI follow-up call within minutes. ReelAI doesn't offer this, so you'd need to manually trigger outbound calls for portal leads.
Flat-Rate vs Per-Minute Pricing
ReelAI charges between $497-997/month with usage limits. Frontly uses flat-rate pricing, so you know exactly what you'll pay every month regardless of how many calls your AI handles. No surprises on your bill.
Contact Us for Pricing
All features included. No per-minute charges.
Tiered pricing with usage limits and overage charges.
FAQ
Frequently Asked Questions
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