Question 1

Is Frontly better than ReelAI?

Accepted Answer

Frontly offers several features ReelAI does not, including a visual workflow builder, cross-call memory, unlimited concurrent calls, flat-rate pricing, and outbound campaigns at scale. Both serve Australian business, but Frontly gives you more control, better value, and bookings captured in your Frontly dashboard.

Question 2

Can I switch from ReelAI to Frontly easily?

Accepted Answer

Yes. Our team will help migrate your existing call flows and set up your Frontly account at no extra cost. A standard agency is live in about an hour, because the workflows are templated and most of the work is agreeing your call types and escalation rules.

Question 3

How does Frontly's pricing compare to ReelAI?

Accepted Answer

ReelAI charges $497-997/month with usage-based limits. Frontly starts at $149/month on a flat rate with no per-minute charges and every feature included, so you always know what you'll pay. See https://www.frontly.com.au/pricing for current plans.

Question 4

Does ReelAI run outbound campaigns like Frontly?

Accepted Answer

ReelAI can place outbound calls, but it does not include a campaign manager, multiple campaign agents, smart retry logic, or real-time campaign analytics. Frontly includes all of those, with up to 200 outbound AI agents per customer, so you can run recall lists, arrears chases, and sales discovery from the same flat-rate plan.

Question 5

Does ReelAI have a visual workflow builder?

Accepted Answer

No. ReelAI uses a black-box approach where you describe what you want and rely on the AI to interpret it. Frontly gives you a drag-and-drop visual workflow builder, so you control exactly how the AI handles every call scenario: the greeting, the qualifying questions, the booking rules, and the escalation triggers.

Question 6

Can Frontly handle higher call volumes than ReelAI?

Accepted Answer

Yes. Frontly answers unlimited concurrent calls, so a sudden spike when a listing goes live or a campaign lands never sends callers to a queue. ReelAI does not guarantee unlimited concurrency, which can bottleneck peak-time enquiries.

Question 7

Where do my bookings go with Frontly versus ReelAI?

Accepted Answer

Every booking, lead, and transcript lands in your own Frontly dashboard, ready for your team to action the next morning, with optional email and SMS notifications as workflow tools. ReelAI's own-dashboard capture is limited and it has no SMS notifications, so the outcomes it captures are harder to route to the right person.

Frontly vs ReelAI

Call Handling

AI Capabilities

Outbound Campaigns

Capture & Delivery

Pricing & Value

Compliance & Security

Key Differences Explained

Visual Workflow Builder vs Black-Box AI

Inbound + Outbound on One Platform

Flat-Rate vs Per-Minute Pricing

Unlimited Concurrent Calls and Cross-Call Memory

Where Your Bookings Land

How Pricing Compares

Is Frontly right for your industry?

Also See

Frequently Asked Questions

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Feature	Frontly	ReelAI
Inbound Call Answering	Yes	Yes
Outbound AI Calling	Yes	Yes
Unlimited Concurrent Calls	Yes	No
After-Hours Coverage	Yes	Yes
Smart Call Routing by Intent	Yes	No
Warm Transfer to Human Agent	Yes	No
Voicemail Capture with Urgency Flags	Yes	No

Feature	Frontly	ReelAI
Visual Workflow Builder	Yes	No
Cross-Call Memory	Yes	No
Knowledge Base with RAG	Yes	No
Natural Language Understanding	Yes	Yes
Custom Voice & Personality	Yes	Limited
Multi-Language Support	Yes	No

Feature	Frontly	ReelAI
Campaign Manager Dashboard	Yes	No
Multiple Campaign Agents	Yes	No
Smart Retry Logic	Yes	No
Concurrent Call Control	Yes	No
Real-Time Campaign Analytics	Yes	No
Call Outcome Tracking	Yes	No

Feature	Frontly	ReelAI
Bookings captured in vendor's own dashboard	Yes	Limited
Email notifications as workflow tool	Yes	Yes
SMS notifications as workflow tool	Yes	No
Live call status + transcripts in dashboard	Yes	Yes
Up to 200 outbound agents per customer	Yes	No

Feature	Frontly	ReelAI
Flat-Rate Pricing	Yes	No
No Per-Minute Charges	Yes	No
All Features Included	Yes	No
Free Onboarding & Setup	Yes	Paid
Free Workflow Customisation	Yes	No

Feature	Frontly	ReelAI
Do Not Call Register screening	Yes	No
Calling Hours Auto-Enforcement	Yes	No
Public Holiday Awareness	Yes	No