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AI Agents · Outbound

Reach hundreds of customers a day, automatically.

Frontly's Outbound Agent runs your reminders, follow-ups, and campaigns as automated AI phone calls. Load a list, pick a workflow, and let your outbound agent work the list while outcomes land in your dashboard.

Outbound campaigns on Pro
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Set the rules once · Australian-hosted · First workflow set up with you

The short answer

What is a Frontly Outbound Agent?

A Frontly Outbound Agent makes calls from a contact list you supply. You choose the workflow, the calling window and the pace, and it dials through the list for appointment reminders, follow-ups, arrears chasing, recruitment screening or sales discovery. It respects your do-not-call list and each contact's timezone, retries no-answers, and reports outcomes into the same dashboard as your inbound calls.

The problem

Manual outbound does not scale, and the calls that matter slip

Reminders go unmade. Arrears go unchased. Warm leads cool off while your team is stuck on the phone one call at a time. Every call your business should make but doesn't is revenue quietly walking out the door.

Frontly turns your contact list into a calling campaign that runs itself.

Runs your list without supervisionSkips opted-out numbers automaticallyOutcomes in your dashboard, liveFirst workflow set up with you

Outreach at scale

Run hundreds of calls at once, not one at a time

Load a contact list and Frontly dials it for you. Configure how many agents run in parallel and how far apart calls are spaced, then let the campaign work through the list. No diallers to hire, no scripts to read out by hand.

  • Outbound campaigns on the Pro plan
  • Configurable concurrency and call spacing per campaign
  • Automatic retries on no-answer and busy

Dialling on autopilot

Set the dialling rules once, then leave it

Tell Frontly when it's allowed to call and who's off-limits, and it handles the rest. It skips anyone who has opted out and only dials within the hours you choose, so you're never babysitting the campaign or worrying about who to call when.

  • Automatically skips numbers that have opted out
  • Only dials within the calling hours you set
  • Add anyone to your do-not-call list in one click

Dialling rules and opt-out handling

One designer for everything

Script a campaign the same way you build an inbound flow

Outbound uses the same drag-and-drop workflow builder as your inbound agent. If you can build a call flow, you can launch a campaign. The campaign workflow is the agent, so there is nothing extra to wire up.

  • Same visual builder as inbound, no new tool to learn
  • Branch on caller response, time of day, or custom rules
  • Clone a campaign with its workflow and settings intact

See it as it happens

Watch outcomes land in real time

Every call result streams to your dashboard as the campaign runs. See conversion rate, the outcome breakdown, and how far through the list you are. Re-run only the contacts that still need a call.

  • Live progress, conversion rate, and outcome breakdown
  • Delta re-run skips contacts already handled
  • Full reporting and CSV export on every campaign

Campaign analytics dashboard

How it works

Three steps from list to live campaign

1

Upload your contact list

Bring a CSV of the people you want to reach. Frontly deduplicates by phone number, so the same person is never called twice in one run.

2

Pick the workflow and schedule

Choose the agent script, set how many calls run at once, the calling window, and how retries behave. Everything is configurable per campaign.

3

Frontly dials and captures

Frontly works through the list within your rules, skipping anyone who has opted out, and drops each outcome into your dashboard the moment the call ends.

Envision it in your business

What you could run on day one

The same Outbound Agent, pointed at whatever your business needs to chase.

Dental recalls

Bring patients back in for overdue check-ups and hygiene appointments.

Rental arrears follow-up

Chase late payments politely, consistently, and on the record.

Recruitment screening

Run first-round phone screens across hundreds of candidates in a day.

Read the case

Appointment reminders

Cut no-shows by reminding every booking automatically.

Sales discovery

Qualify and warm up leads before your reps spend time on them.

Seasonal promotions

Run a time-boxed offer across your customer base in one campaign.

Frontly Enterprise

Need outbound at scale?

Frontly Enterprise runs as many outbound agents in parallel as you need, adds international outbound, and designs the campaign, list and rules with you.

Explore Frontly Enterprise

SET UP AROUND YOUR INDUSTRY, WITH YOU

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

Dental virtual receptionist

A missed call is an empty chair, and recalls only happen if somebody actually makes them.

See the industry page

Property management answering service

Tenants call about maintenance and arrears all day, which is what stops property managers doing their actual job.

See the industry page

Medical answering service

Patients ring out at the front desk while staff are with someone, and rarely call back.

See the industry page

FAQ

Frequently asked questions

There is no platform limit on outbound agents in parallel, and you set how many dial at once on each campaign. Your plan includes the agent count shown on its card at /pricing; running more in parallel is configured and priced with you.

Common uses are appointment reminders, lead follow-up, payment and arrears chasing, recruitment screening, sales discovery and seasonal promotions. Anything where the call is the same shape every time and the list is the variable is a good fit. You supply the contacts, choose the workflow, and set the calling window; outcomes and transcripts come back into the same dashboard as your inbound calls.

Once your agent is set up, launching a campaign is as quick as uploading a contact list, choosing the workflow, and setting the schedule.

Set max concurrent calls and the spacing between calls per campaign, so you control how aggressively the list is worked through.

Configure the number of retries and the delay between them. Frontly retries on no-answer and busy, so genuine connections are not missed.

A full re-run redials the entire list. A delta re-run skips contacts whose last outcome is terminal (answered, booked, do not call, declined, and similar) and shows a preview of how many will be called versus skipped before you launch.

Set the hours Frontly is allowed to dial and it sticks to them per contact timezone. Numbers on your do-not-call list are skipped automatically, you can block specific dates, and anyone can be added to the list at any time.

Every campaign reports conversion rate, an outcome breakdown, and daily call volume. Call logs, outcomes, and bookings export to CSV.

Duplicate any campaign with its workflow, schedule, calling rules, and concurrency intact, so a proven setup is one click away.

Yes. Outbound campaigns are on the Pro plan, and every one checks Do Not Call lists, reads the required disclosure statements, and places outbound calls only within the hours the law allows in each market: Australia, the US, the UK and the EU. A call outside those windows doesn't go out.

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