Frontly vs OfficeHQ
OfficeHQ combines AI answering with live Australian receptionist backup. Frontly gives the business a configurable AI front desk, with staff handover and outbound campaigns.
The short answer
Should I choose Frontly or OfficeHQ?
OfficeHQ suits a business that wants an answering provider's live receptionists behind the AI. Frontly suits a business that wants to manage call handling itself, connect relevant reception tasks and run AI outbound campaigns. Both offer around-the-clock AI answering. Compare who takes the handover, which tasks can be completed and what the team receives after a call.
- Edit reception questions and routing in a visual builder
- Serve callers in more than 40 languages
- Keep call summaries, transcripts and outcomes in one dashboard
- Run AI reminders and follow-up campaigns from customer lists
CAPABILITY
Built for how your business runs
OfficeHQ AI-answering claims checked on 2 November 2026. Its live receptionist services offer additional tasks; confirm the service being compared.
| What your front desk needs | Frontly | OfficeHQ |
|---|---|---|
| Answers every call 24/7, public holidays included | Yes | Yes |
| Visual workflow builder you edit yourself, no code | Yes | Provider-configured call handling |
| Answers from your own knowledge base, no cap | Yes | Answers using website information |
| Warm transfer to your team with a spoken briefing | Yes | Live Australian receptionist backup |
| Every booking, transcript and outcome in one dashboard | Yes | Messages by email or SMS |
| Outbound AI campaigns from your own lists | Yes | Not listed for AI on cited page |
Swipe the table to see the OfficeHQ column.
The handover model
| Feature | Frontly | OfficeHQ |
|---|---|---|
| Human backup | Nominated staff or phone destination | OfficeHQ receptionists |
| Updating AI call handling | Customer-managed visual workflow | Setup discussed with OfficeHQ |
Swipe the table to see the OfficeHQ column.
DEEP DIVE
Key Differences Explained
An answering team or an AI front desk
Choose OfficeHQ when its live receptionist backup is central to the service wanted. Choose Frontly when the business wants to manage AI reception and send selected calls to its own team.
Compare the task that matters
Ask each provider to demonstrate a typical call: a service question, quote request or booking enquiry. Check which tasks the AI performs, which need people and which need a system connection.
Keep the handover practical
Frontly can brief nominated staff before a transfer and follow configured rules when they are unavailable. Decide who should receive each call type before evaluating the experience.
INDUSTRY FIT
Is Frontly right for your industry?
AI front desk for any business needs routine calls, messages and bookings handled with a clear path to staff.
AI intake reception for law firms needs new-enquiry intake and a clear handover when a caller needs legal judgement.
AI receptionist for real estate agencies needs buyer and seller enquiries captured while agents are at inspections.
AI after-hours front desk needs routine enquiries captured and selected urgent calls routed outside staff hours.
AI front desk for hotels needs guest questions answered while the front desk helps people checking in.
AI receptionist for salons and spas needs booking enquiries handled while stylists and therapists are with clients.
AI front desk for gyms and studios needs membership questions answered and trial enquiries captured during classes.
AI receptionist for event venues needs event dates, guest numbers and enquiry details captured during functions.
Answering service for electricians needs service-area questions answered and job requests passed to the right electrician.
FAQ
Frequently Asked Questions
Yes. OfficeHQ publishes AI phone answering with live Australian receptionist backup.
No. Frontly uses AI reception and transfers selected calls to staff or phone destinations the business nominates.
Yes. Frontly books into its own calendar and runs AI follow-up campaigns. Tasks involving existing software depend on the selected integration.
Yes. Test familiar reception scenarios and check the handover, records and number arrangements before changing a live service.
HEAR IT FOR YOURSELF
Ring It Now, or Listen to a Real Call
Talk to our AI receptionist straight from your browser, or play a recorded call. No signup. No credit card.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly handles a typical call.
This demo is a configured example. Your plan starts from a ready-made workflow for your industry, which you customise.
Prefer to listen? Hear a recorded demo call
Salon
Price question, booked within budget
Choose the reception service that fits
Compare Frontly plans or discuss the calls and system connections the business needs.