What is the best AI calling platform for real estate agencies in Australia?

Frontly is purpose-built for Australian real estate. Inbound calls answered 24/7. Outbound re-engagement campaigns to past leads at scale. Every booking and enquiry captured in your Frontly dashboard with the full transcript, ready for your team to act on the next morning.

Where do my buyer enquiries land?

Every buyer enquiry is captured as a structured record in your Frontly dashboard: caller details, property of interest, qualifying answers (budget, finance, timeline), and the full call transcript. Your team logs into Frontly each morning and acts on what came in overnight. Optional email and SMS notifications push the enquiry summary straight to the listing agent.

Will buyers know they are talking to an AI?

Frontly uses natural, conversational voice AI, and most callers cannot tell the difference. You control the greeting, so you can have it introduce itself as your agency's assistant or state plainly that it is an AI, whichever suits how your agency presents itself.

What happens if Frontly cannot answer a buyer's question?

It captures the question rather than guessing. The enquiry lands in your Frontly dashboard with the full transcript and the unanswered question flagged, and you can configure an SMS or call to the listing agent so a genuinely hot buyer is reached straight away instead of waiting for the morning.

Can Frontly handle rental and tenant enquiries?

Yes. Frontly distinguishes between buyers, sellers, tenants, and tradespeople automatically. It can handle tenant maintenance requests, rental enquiries, and capture each as a structured ticket in your Frontly dashboard, separated from sales enquiries.

How does Frontly handle after-hours calls?

Frontly answers every call 24/7, including weekends, public holidays, and after hours. It qualifies buyer leads, captures their requirements in your Frontly dashboard, and sends optional SMS alerts to the listing agent for hot leads. On Monday morning, your team logs in to a full pipeline of qualified enquiries.

Can Frontly run outbound re-engagement campaigns to past leads?

Yes. Load your CSV of past enquiries, sales leads, or tenant follow-ups. Frontly's outbound campaign manager runs up to 200 AI agents in parallel, calling each contact, capturing intent, and booking inspections directly into your Frontly dashboard.

How much does an AI calling platform cost for a real estate office?

Frontly offers flat-rate plans designed around inbound calls, outbound campaigns, or both bundled together. Yearly plans are discounted vs monthly. No setup fee. See https://www.frontly.com.au/pricing for current rates (all ex-GST) and plan options.

Can Frontly book inspections during the call?

Yes. Frontly checks availability in its own scheduling system and books inspections during the call, and confirmation is sent automatically to the caller. The booking lands in your Frontly dashboard against the listing, so the agent sees who is attending before Saturday.

Does AI call handling work for a real estate agency?

The strongest results are about speed to lead rather than reception. Platforms report enquiry response times falling from around 100 minutes to under five, with call-to-meeting bookings rising about 40%. Those are their reported results, but the mechanism is simple: the first agency to respond usually wins the appointment.

Why does response time matter more than answer rate?

Because buyers contact several agencies. An enquiry answered an hour later competes with agents who already called back. Around 62% of Australian property enquiries arrive outside business hours, so the after-hours window is where a fast response is both most valuable and least contested.

Real estate agent answering a buyer enquiry at the agency desk

Capturing property enquiries right now

AI Front Desk for Real Estate

Capture every property enquiry.

Frontly answers every buyer and tenant call, 24/7, and captures the enquiry in your Frontly dashboard.

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Live in about an hourFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for real estate?

Frontly is the AI virtual receptionist and answering service for Australian real estate agencies. It answers every buyer, seller, and tenant call 24/7, books inspections, and runs outbound campaigns to re-engage past leads, capturing every enquiry in your Frontly dashboard for your team to action. Live in about an hour, flat monthly rate from $149, no lock-in.

THE PROBLEM

Every Missed Call Is a Lost Commission

62%

of property enquiries arrive outside business hours, when no one's answering

Source: REA Group, 2024

78%

of buyers go with the first agent who responds to their enquiry

Source: Inside Real Estate, 2024

24/7

Every enquiry answered and qualified the moment it comes in, so hot leads never wait hours for a callback

$150K-300K+

in lost commissions annually for a typical agency from missed after-hours calls

Source: Industry estimate

HEAR IT FOR YOURSELF

Your AI Agent Is Ready to Talk

Call our AI agent right now. It'll handle a buyer enquiry about a 3-bedroom home, just like it would for your agency. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear exactly how Frontly will sound for your business.

Hear a real AI agent handle a typical inbound callNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in About an Hour. No Code Required.

Connect Your Phone

Forward your office line or get a new AI number. No hardware changes needed.

We Design Your Workflow

Our team learns your agency and builds a custom call flow tailored to your buyer + tenant + maintenance call patterns.

Go Live

Frontly answers calls, qualifies leads, books inspections, and captures every enquiry in your Frontly dashboard. Outbound re-engagement campaigns ready to run on day one.

Connect Your Phone

Forward your office line or get a new AI number. No hardware changes needed.

We Design Your Workflow

Our team learns your agency and builds a custom call flow tailored to your buyer + tenant + maintenance call patterns.

Go Live

Frontly answers calls, qualifies leads, books inspections, and captures every enquiry in your Frontly dashboard. Outbound re-engagement campaigns ready to run on day one.

WHAT FRONTLY HANDLES

Every Property Call, Handled

Frontly answers buyer and tenant calls while your agents are out on inspections, and calls past leads back before they go cold. Every enquiry captured in your Frontly dashboard, nothing to integrate.

Buyer and seller enquiries

Answers questions about listings, price, and availability, captures who's calling and what they're after, and logs the enquiry straight into your Frontly dashboard.

Inspection bookings

Checks your open-home and private-inspection times, books the caller in during the call, and captures it for your team to confirm.

Rental and tenant enquiries

Fields questions on available rentals, application steps, and repairs, captures the details, and routes anything urgent to the right person.

Past-lead re-engagement (outbound)

Calls back the buyers and sellers who went quiet, so the leads already in your pipeline don't go cold. No per-call fees.

After-hours and overflow

Answers nights, weekends, and the calls your team can't get to when the office line is already busy, so no enquiry hits voicemail.

Visual Workflow Builder

Script Your Buyer Enquiries Without Code

We Build It For You

Our team maps your listings, your agents, and your inspection times, then scripts exactly what the AI asks a caller before it books anything.

Qualify Before It Reaches an Agent

Capture budget, timeframe, and finance position, so your agents spend their day on buyers who can actually transact.

Buyer, Seller or Tenant

The script separates a buyer enquiring on a listing from a prospective vendor asking about an appraisal, and routes each accordingly.

Change It Yourself

Adjust the qualifying questions, agent routing, or inspection rules as your campaigns change, without waiting on us.

Intelligent Branching

Route by listing, price bracket, or time of day, so a Saturday inspection enquiry never follows the same path as a weekday appraisal.

Cross-Call Memory

Your AI Remembers Every Caller

Returning buyers recognised across the whole campaign
Previously discussed properties and price range recalled automatically
No buyer repeating their brief on the third call
Full enquiry history ready before your agent calls back

Frontly Dashboard

Every Enquiry Captured While Your Agents Are Out

Every Enquiry In One Place

Buyer enquiries land in your Frontly dashboard with the property, the budget, and the timeframe already captured, so your agents act instead of chasing.

Full Transcript on Every Call

Read exactly what the buyer asked about the property, in their words, before the callback.

Hot Buyer Alerts

Configure an SMS or call to the listing agent the moment a qualified, finance-ready buyer comes through.

Cross-call History at a Glance

Every previous call from that buyer, across every listing they have enquired about.

Live Status Across the Office

See what came in during opens and after hours, on one screen.

Outbound Campaign Manager

Work the Database Nobody Has Time to Call

Post-Inspection Follow-Up

Frontly calls everyone who attended the open, captures their interest level, and hands your agent a ranked list by Monday.

Re-engage Cold Buyers

Call the buyers who enquired months ago when a matching listing comes up, rather than letting the database go stale.

Same Builder, No New Tool

Script the campaign with the same drag-and-drop builder you used for inbound enquiries.

See What Landed

Track which follow-up calls produced a second inspection or an offer.

See all features

INTEGRATIONS

Works with the software real estate already runs on

Frontly connects to any system that exposes an OAuth2 or API-key integration. These are the ones we have verified for this industry.

VaultRE / MRI Vault

Connects via OAuth2 or API key

Visit VaultRE / MRI Vault

Rex

Connects via API token

Visit Rex

Not on the list? If your system offers an OAuth2 or API-key integration, we can connect it. Tell us what you run and we will confirm before you commit to anything.

WHAT USUALLY DECIDES IT

The three questions that come up every time

A real person, whenever the caller wants one

Every workflow can hand the call to the listing agent. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.

More than one language, on the same number

Frontly answers buyer and tenant enquiries in more than one language on the same agency number. In many Australian markets a significant share of active buyers are more comfortable enquiring in another language.

Flat monthly rate, with the meter switched off

No per-minute billing, no per-call fee, and no cap on how many questions the AI is allowed to answer. Your busiest month does not produce your largest invoice, and adding another topic to its knowledge does not add a line to the bill. See pricing for the current rates.

ANSWERING SERVICE OR AI

Answering service or AI receptionist for a real estate agency?

An answering service passes on a buyer's name and number. An AI receptionist qualifies the enquiry and books the inspection while the caller is still interested. In real estate the enquiry has a shelf life measured in minutes, and a message sitting in an inbox until the agent leaves an open home has usually gone cold.

Where a staffed answering service still wins

A vendor conversation. An owner ringing about their own listing, or a complaint about how a campaign is going, is a relationship call and should reach a person. That is not what a message-taking service is for either, but a good operator will at least sense it and escalate.

Where Frontly wins

Buyer and tenant enquiries are volume, they arrive after hours and on weekends, and they all ask variations of the same six questions. Those get answered and booked on the call, with the enquiry captured against the property rather than on a notepad.

Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against OfficeHQ.

WHAT THE MARKET IS ALREADY DOING

Agencies are measuring response speed, because buyers do

The published real estate results are not about reception. They are about reaching a paid enquiry before a competitor does, which is a problem every Australian agency already recognises.

100 min to under 5reported reduction in lead response timeThe enquiry is answered while the buyer is still looking, rather than after they have contacted two other agencies.

40%increase in call-to-meeting bookings reported alongside itThe lift came from speed, not from more advertising. The leads were already paid for.

62%of Australian property enquiries arrive outside business hoursThis one is local. It is also the window where a faster response is easiest to win, because nobody else is answering either.

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Real Estate

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

After-hours answering

Buyer enquiries peak on evenings and weekends. See how calls are handled when the office is closed.

See after-hours

What missed calls cost real estate

Australian agencies lose $150K+ a year to missed calls. The breakdown, and the fix.

Read the guide

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