Real Estate Answering Service and Virtual Receptionist
Capture every property enquiry.
Frontly answers every buyer and tenant call, 24/7, and captures the enquiry in your Frontly dashboard.
The short answer
What is Frontly's real estate answering service?
Frontly is an AI real estate answering service and virtual receptionist for Australian agencies. It answers every buyer, seller and tenant call 24/7, books the inspection on the call and rings your past leads back, in more than 40 languages, with every enquiry waiting in your Frontly dashboard.
THE PROBLEM
Every Missed Call Is a Lost Commission
47%
of buyers hire the first agent they speak with. Answering first is most of the job.
Source: Zillow Consumer Housing Trends Report, 2025 (US)
21x
better odds of qualifying an enquiry when you respond within 5 minutes rather than 30. An enquiry cools while the agent is at an open home.
Source: MIT / InsideSales Lead Response Study, 2007
Evenings and weekends.
Buyers and tenants ring after work and after Saturday inspections, when the office is closed.
24/7
Every enquiry answered and qualified the moment it comes in, so hot leads never wait hours for a callback
HEAR IT FOR YOURSELF
Your AI Real Estate Receptionist Is Ready to Talk
Call our AI agent right now. It'll handle a buyer enquiry about a 3-bedroom home, just like it would for your agency. No signup required.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly handles a typical call.
This demo is a configured example. Your plan starts with a general receptionist workflow you customise.
Prefer to listen? Hear a recorded demo call
Real estate
Buyer booked into Saturday's open home
HOW IT WORKS
No Code Required.
A New Number, or Your Own
Take a new local number from Frontly, or forward the office line your buyers already ring. No hardware changes needed.
Customise the Prebuilt Workflow
Start from the prebuilt receptionist workflow. You can add rules for your buyer, tenant and maintenance calls in the visual builder, then test it before you go live.
Go Live
Frontly answers calls, qualifies buyers, books inspections and rings your past leads, with every enquiry in your Frontly dashboard.
WHAT FRONTLY HANDLES
Every Property Call, Handled
Frontly answers buyer and tenant calls while your agents are out on inspections and calls past leads back before they go cold. Every enquiry lands in your Frontly dashboard, ready for your agents.
Buyer and seller enquiries
Answers questions about listings, price, and availability, captures who's calling and what they're after, and logs the enquiry straight into your Frontly dashboard.
Inspection bookings
Checks your open-home and private-inspection times, books the caller in during the call, and captures it for your team to confirm.
Rental and tenant enquiries
Fields questions on available rentals, application steps, and repairs, captures the details, and routes anything urgent to the right person.
Past-lead re-engagement (outbound)
Calls back the buyers and sellers who went quiet, so the leads already in your pipeline don't go cold.
After-hours and overflow
Answers nights, weekends, and the calls your team can't get to when the office line is already busy, so no enquiry hits voicemail.
Visual Workflow Builder
Script Your Buyer Enquiries Without Code
Start With a Prebuilt Receptionist Workflow
Customise the template in the visual builder with your listings, agents and inspection times, so you decide exactly what the AI asks a caller before it books anything.
Qualify Before It Reaches an Agent
Capture budget, timeframe, and finance position, so your agents spend their day on buyers who can actually transact.
Buyer, Seller or Tenant
The script separates a buyer enquiring on a listing from a prospective vendor asking about an appraisal, and routes each accordingly.
Change It Yourself
Adjust the qualifying questions, agent routing, or inspection rules as your campaigns change, without waiting on us.
Every Call Its Own Path
Route by listing, price bracket or time of day, so a Saturday inspection enquiry never waits behind a weekday appraisal.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning buyers recognised across the whole campaign
- Previously discussed properties and price range recalled automatically
- No buyer repeating their brief on the third call
- Full enquiry history ready before your agent calls back
Frontly Dashboard
Every Enquiry Captured While Your Agents Are Out
Every Enquiry In One Place
Buyer enquiries land in your Frontly dashboard with the property, the budget, and the timeframe already captured, so your agents act instead of chasing.
Full Transcript on Every Call
Read exactly what the buyer asked about the property, in their words, before the callback.
Hot Buyer Alerts
Configure an SMS or call to the listing agent the moment a qualified, finance-ready buyer comes through.
Cross-call History at a Glance
Every previous call from that buyer, across every listing they have enquired about.
Live Status Across the Office
See what came in during opens and after hours, on one screen.
Outbound Campaign Manager
Work the Database Nobody Has Time to Call
Post-Inspection Follow-Up
Frontly calls everyone who attended the open, captures their interest level, and hands your agent a ranked list by Monday.
Re-engage Cold Buyers
Call the buyers who enquired months ago when a matching listing comes up, rather than letting the database go stale.
Same Builder, No New Tool
Script the campaign with the same drag-and-drop builder you used for inbound enquiries.
See What Landed
Track which follow-up calls produced a second inspection or an offer.
INTEGRATIONS
Works with the software real estate already runs on
Connect your AI receptionist to the software your team already uses, so Frontly can check availability, manage bookings and capture caller details as part of your reception workflow.
Real estate and property
Team messaging
CRM, calendars and productivity
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
WHAT USUALLY DECIDES IT
The three questions that come up every time
A real person, whenever the caller wants one
Frontly can hand the call to the listing agent. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.
More than one language, on the same number
Frontly answers buyer and tenant enquiries in more than one language on the same agency number. In many Australian markets a significant share of active buyers are more comfortable enquiring in another language.
Knowledge with no cap on questions
There is no cap on how many questions the AI is allowed to answer. Add another topic to its knowledge whenever your callers start asking about it.
ANSWERING SERVICE OR AI
Answering service or AI receptionist for a real estate agency?
An answering service passes on a buyer's name and number. An AI receptionist qualifies the enquiry and books the inspection while the caller is still interested. In real estate the enquiry has a shelf life measured in minutes, and a message sitting in an inbox until the agent leaves an open home has usually gone cold.
Where a staffed answering service still wins
A vendor conversation. An owner ringing about their own listing, or a complaint about how a campaign is going, is a relationship call and should reach a person. That is not what a message-taking service is for either, but a good operator will at least sense it and escalate.
Where Frontly wins
Buyer and tenant enquiries are volume, they arrive after hours and on weekends, and they all ask variations of the same six questions. Those get answered and booked on the call, with the enquiry captured against the property rather than on a notepad.
Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full capability breakdown is in Frontly against OfficeHQ.
WHY SPEED WINS
Buyers do not wait, so response speed is the whole game
Real estate enquiries are not a reception problem. They are a race to reach a paid enquiry before another agent does, and the buyer is almost always contacting several agents at once.
Bigger organisation?
National and multi-office agency groups
Enterprise connects each enquiry to your own CRM and listing systems while the buyer is still on the line, scoped with your team. Own-cloud or on-premise deployment, SLA-backed uptime and a dedicated account manager.
FAQ
Frequently Asked Questions
Look for one that answers every call, books the inspection and follows up, and that is Frontly. It answers every buyer, seller and tenant call 24/7, books inspections on the call, rings past leads when a matching listing comes up and speaks more than 40 languages. Every enquiry waits in your Frontly dashboard with the full transcript, ready for your team the next morning.
Every buyer enquiry is captured as a structured record in your Frontly dashboard: caller details, property of interest, qualifying answers (budget, finance, timeline), and the full call transcript. Your team logs into Frontly each morning and acts on what came in overnight. Optional email and SMS notifications push the enquiry summary straight to the listing agent.
They can, and you choose how Frontly introduces itself, for example as your agency's AI receptionist. Frontly never pretends to be a person. What buyers notice most is that someone answers on a Saturday afternoon, knows the listing and books them in.
It captures the question rather than guessing. The enquiry lands in your Frontly dashboard with the full transcript and the unanswered question flagged, and you can configure an SMS or call to the listing agent so a genuinely hot buyer is reached straight away instead of waiting for the morning.
Yes. Frontly distinguishes between buyers, sellers, tenants, and tradespeople automatically. It can handle tenant maintenance requests, rental enquiries, and capture each as a structured ticket in your Frontly dashboard, separated from sales enquiries.
Frontly answers every call 24/7, including weekends, public holidays, and after hours. It qualifies buyer leads, captures their requirements in your Frontly dashboard, and sends optional SMS alerts to the listing agent for hot leads. On Monday morning, your team logs in to a full pipeline of qualified enquiries.
Yes. Hand Frontly your past enquiries, sales leads or tenant follow-ups and it rings each one, finds out who is still looking and books the inspection, straight into your Frontly dashboard.
Yes. Frontly checks availability in its own scheduling system and books inspections during the call, and confirmation is sent automatically to the caller. The booking lands in your Frontly dashboard against the listing, so the agent sees who is attending before Saturday.
Yes. Frontly warm-transfers a buyer or vendor to the agent you approve, with a short spoken briefing on the property and what the caller wants. Each transfer can try the agent's mobile and then a backup, such as the office. If the agent is at an open home, Frontly takes the enquiry and sends it by email or SMS straight away.
Yes. Each Frontly agent speaks the language you set, such as a dedicated Mandarin line, out of more than 40 including Hindi, Arabic and Vietnamese, and your front-desk agent can hand callers to a specialist in their language. An overseas buyer or a new tenant gets the property details and an inspection booking without a language barrier. English callers hear a natural Australian voice you choose.
AI receptionist that speaks Mandarin and HindiHear the Australian voices
The value is speed to lead rather than reception. The first agent to actually speak to a buyer usually gets the appointment, and an enquiry answered an hour later competes with a conversation that already happened. Frontly picks up immediately, qualifies the buyer against your criteria, and books the viewing into your diary.
Because buyers contact several agents at once. An enquiry answered an hour later competes with someone who already called back and had the conversation. A large share of those enquiries also arrive in the evening and at weekends, so the after-hours window is where a fast response is both most valuable and least contested.
KEEP EXPLORING
Keep exploring Frontly for Real Estate
Go deeper on the capabilities, comparisons, and guides that matter most.
24/7 inbound answering
How Frontly answers every call, qualifies the caller, and books the job in your dashboard.
How inbound worksOutbound campaigns
Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.
Run outboundAfter-hours answering
Buyer enquiries peak on evenings and weekends. See how calls are handled when the office is closed.
See after-hoursWhat missed calls cost real estate
What an unanswered enquiry costs an agency, and how to stop it happening.
Read the guideReady to Stop Missing Leads?
Every buyer call answered, even while you're at an open home.