Privacy Policy

Last updated: March 2026

1. Introduction

DemoLabs Pty Ltd ("we", "us", "our") operates the Frontly AI front desk service. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information you provide directly to us, including: name, email address, phone number, agency name, and information shared during calls handled by our AI system. Call recordings and transcripts are stored securely in Australian data centres.

3. Data Storage

All data is stored in Australia on Australian-hosted infrastructure. We do not transfer personal information overseas. Your data never leaves Australia.

4. Data Security

We implement industry-standard security measures including 256-bit encryption for data in transit and at rest, access controls, and regular security audits to protect your personal information.

5. Your Rights

Under the Privacy Act, you have the right to access and correct your personal information. To make a request, contact us at privacy@frontly.com.au.

6. Contact

For privacy-related enquiries, contact our Privacy Officer at privacy@frontly.com.au.