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Platform · Knowledge Base

An AI that actually knows your business.

Upload your documents, FAQs, pricing, and policies. Frontly's agent answers callers from your content at call time, grounded in what you actually told it, not a generic guess. Change a document and every call knows.

Works across inbound & outbound
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Grounded answers · Update once · Per-agent knowledge

The short answer

What is the Frontly knowledge base?

The Frontly knowledge base is where you upload the documents, FAQs and policies your agent answers from. Content is split into passages and indexed by meaning, and the agent searches it live during a call rather than reciting memorised text. That keeps answers grounded in your own material, and updating a document updates every future call without retraining anything.

The problem

A generic AI guesses, and a wrong answer costs you trust

Callers ask about your prices, your policies, your opening hours, the specifics only your business knows. An AI that has not been told the answer will either guess or stall. Either way the caller leaves with the wrong impression, or no answer at all.

Frontly answers from your own documents, pulling the right passage at the moment it is asked.

Answers grounded in your contentUpdate a document, every call updatesNo re-training, no waitingEach agent sees only its own knowledge

Knows your business

Answers from your documents, not the internet

Upload product descriptions, FAQs, policies, and price lists. When a caller asks, Frontly looks up the most relevant content from your library and answers from it, so the caller gets your facts, not a guess.

  • Upload text documents, FAQs, policies, and product info
  • Answers reflect your content, not generic knowledge
  • No more 'let me take a message' for routine questions

Knowledge base library

Accurate retrieval

Pulls the right passage at the moment it is asked

Instead of stuffing everything into the agent's head, Frontly searches your knowledge for the closest matches to the caller's question in real time, and answers from those. That keeps answers focused and on-topic.

  • Semantic search finds the most relevant content live
  • Answers stay grounded in the retrieved passages
  • Works mid-conversation, with no caller-side delay

Live semantic lookup during a call

Always current

Update once and every call knows

Change a price, a policy, or an opening time, and the next call already knows. Turn individual items on or off without deleting them, so seasonal or temporary information is easy to manage.

  • Edits take effect on the next call, no re-training
  • Enable or disable individual items without deleting them
  • Control which content takes priority

Editing a knowledge item

Per agent

Each agent knows only what it should

Link different knowledge to different agents, so your sales agent and your support agent each answer from the right material. Knowledge stays scoped to where it belongs.

  • Assign a knowledge set per agent
  • Sales, support, and bookings each get their own context
  • No cross-talk between unrelated agents

Per-agent knowledge assignment

How it works

From document to spoken answer

1

Upload your content

Add your FAQs, policies, pricing, and product information as documents to your knowledge base.

2

Frontly indexes it

Your content is processed and made searchable, then linked to the agents that should use it.

3

The agent answers from it

When a caller asks, Frontly retrieves the most relevant content and answers grounded in your material.

Envision it in your business

Questions your AI can finally answer

Everything a caller asks that only your business knows.

Pricing and packages

Answer 'how much is it' accurately, from your current price list.

Policies and terms

Explain cancellation, returns, or eligibility from your own policy docs.

Hours and locations

Give correct opening times and directions for each site.

Service details

Describe what you offer, what is included, and what is not.

Clinic procedures

Explain preparation, paperwork, or what to bring before an appointment.

FAQ deflection

Resolve the routine questions instantly instead of taking a message.

Frontly Enterprise

A knowledge base for every team?

Frontly Enterprise gives each team its own agent and knowledge base, so tier 1 IT and customer support calls are answered from the right source.

Explore Frontly Enterprise

CUSTOMISE FOR YOUR INDUSTRY

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

Medical answering service

Patients ring out at the front desk while staff are with someone, and rarely call back.

See the industry page

Dental virtual receptionist

A missed call is an empty chair, and recalls only happen if somebody actually makes them.

See the industry page

Hotel answering service

Reservation enquiries and guest requests compete for one front desk that is already busy checking someone in.

See the industry page

Small business answering service

You are the owner, the operator, and the switchboard, and only one of those pays.

See the industry page

FAQ

Frequently asked questions

It answers from the documents you upload (FAQs, policies, pricing, product information), retrieving the most relevant passage at the moment a caller asks.

Edit or add a document and the next call already knows. There is no re-training, and you can switch individual items on or off.

Uploaded documents are split into passages and embedded into a vector index, so the agent can find the closest matches to a question by meaning, not just keywords.

When a caller asks something, the agent searches the knowledge base live and returns the top matching passages to answer from, rather than relying on memorised content.

Knowledge is retrieved on demand rather than pre-loaded into the agent's instructions. That keeps the agent's working context lean and its answers grounded in the relevant material.

Each agent is linked to its own subset of the knowledge base, so different agents answer from different material with no overlap.

Individual knowledge items can be enabled or disabled without deletion, and you can set which content takes priority when several passages are relevant.

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