Operations · Analytics & ROI
See what every call is worth.
Frontly's dashboard brings every call, booking, and outcome into one place across inbound and outbound, then puts a dollar figure on the impact. Know what is working, when your peaks hit, and what your AI front desk is saving you.
One dashboard · Revenue impact in dollars · Export anything
Executive analytics dashboard
The problem
If you cannot measure your front desk, you cannot improve it
Most businesses have no idea how many calls they miss, when their peaks really are, or what a booking from the phone is actually worth. Decisions about staffing, hours, and campaigns get made on gut feel, because the numbers are scattered or simply not captured.
Frontly captures every call and turns it into numbers you can act on, including the dollars.
One view
Every call, booking, and outcome in one place
A set of KPI tiles covers inbound calls, outbound calls, campaigns, bookings, messages, transfers, and more, each with a trend against the prior period. Switch the time window between today, the last 7 days, and the last 30.
- KPI tiles spanning inbound and outbound
- Each tile trends against the prior period
- Today, 7-day, and 30-day windows
KPI dashboard tiles
ROI in dollars
Put a number on what Frontly is worth
The revenue-impact calculator uses your own business figures to estimate what you are saving versus hiring, and the revenue at risk from calls that would otherwise be missed. The value of your front desk, in dollars, not vibes.
- Configured with your own business parameters
- Estimates savings versus hiring staff
- Shows revenue at risk from missed calls
Revenue-impact calculator
Patterns
See when your phone really rings
An hourly heatmap shows call volume by hour and day of week, so your busiest windows stop being a guess. Campaign analytics break down conversion rate, outcomes, and daily volume for outbound work.
- Hourly call heatmap across the week
- Campaign conversion and outcome breakdowns
- Trends that make staffing and timing decisions obvious
Hourly call heatmap
Yours to keep
Export anything you need
Call logs, bookings, and messages export to CSV, so you can drop the data into your own spreadsheets, reports, or accounting, on your terms.
- CSV export of call logs, bookings, and messages
- Use the data in your own tools
- Date-range exports for reporting
CSV export
How it works
From calls to clarity
Calls happen
Every inbound and outbound call, booking, message, and transfer is captured automatically as it occurs.
Metrics update live
Your dashboard reflects what is happening in near real time, with trends against the period before.
You act on what you see
Spot your peaks, prove the ROI, tune your campaigns, and make staffing calls backed by real numbers.
Envision it in your business
Decisions the dashboard makes easy
The numbers you have been guessing at, finally in front of you.
Morning review
Start the day knowing exactly what came in overnight and what needs action.
Staffing decisions
Use the heatmap to staff your real peaks instead of guessing.
Board reporting
Show call volume, bookings, and ROI with exportable, shareable numbers.
Campaign tuning
Compare conversion and outcomes to double down on what works.
Missed-call cost
Quantify the revenue at risk and the case for 24/7 coverage.
Peak planning
See seasonal spikes coming and prepare before they hit.
FAQ
Frequently asked questions
HEAR IT FOR YOURSELF
Your AI Agent Is Ready to Talk
Call our AI agent right now. No signup. No credit card. Just dial and experience it.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.
- Hear a real AI agent handle a typical inbound call
- About 30 seconds from click to first hello
- No signup, no card, no waiting on a sales rep
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