How does Frontly book dental appointments?

Frontly uses its own scheduling system inside the Frontly dashboard. You configure your appointment types, durations, and chair availability. The AI checks the live availability and books patients straight into Frontly. Your reception team logs in each morning to see what came in overnight, then carries the bookings into your practice management software for the day.

What happens when a patient calls after hours?

Frontly answers 24/7. After-hours patients can book appointments, leave messages for specific practitioners, or get answers to common questions, all without your front desk staff being on call.

Can Frontly handle appointment reminders and cancellations?

Yes. Frontly can make outbound reminder calls before appointments and handle inbound cancellation or rescheduling requests, reducing no-shows without extra staff time.

Will patients know they're talking to an AI?

Frontly uses natural, conversational voice AI. Most callers can't tell the difference. You can configure the greeting to introduce Frontly however you prefer, including as an AI assistant if that suits your practice.

How long does setup take?

Most dental practices are live within a day. We handle the configuration, including call flows and number setup. You review and approve before going live.

Can Frontly run dental recall campaigns?

Yes. Frontly's outbound campaign manager can call your 6-month and 12-month recall list automatically, books the next hygiene visit, and logs the outcome in your Frontly dashboard. No per-call fees, no matter how large your list.

How much does AI dental receptionist cost in Australia?

Frontly uses flat monthly contract pricing with no per-minute or per-call billing. Contact us for a quote tailored to your practice size; we respond within 24 hours. For context, DentalReception in Australia starts around $169/mo but is dental-only and feature-light. Viva AI starts at $49/mo with per-minute caps. Frontly is flat-rate and includes both inbound + outbound (recall campaigns).

Does Frontly integrate with my practice management software (Cliniko, Dentally, Praktika)?

Frontly does not plug directly into your practice management software. Every booking, cancellation, and message instead lands in your Frontly dashboard with the full details and the call transcript, and your team carries them across each morning. The upside: there is nothing to connect or configure, so you are live in under a day instead of waiting on an integration project.

Where do my patient bookings live?

Every booking lands in your Frontly dashboard with the patient details, appointment type, requested time, and the full call transcript. Your team logs into Frontly each morning, reviews the bookings that came in overnight, and copies them into your practice management software. Email and SMS notifications can also push booking summaries straight to your reception inbox or phone.

Dental receptionist on a call with the empty treatment chair behind

Answering patient calls right now

AI Front Desk for Dental Practices

Every missed call is an empty chair.

Frontly answers 24/7 and books the patient before they try another clinic.

Get Started Try a Free Test Call

Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for dental practices?

Frontly is the AI front desk for Australian dental practices. It answers every patient call 24/7, books and reschedules appointments, and runs outbound recall campaigns to fill the chair, capturing every booking in your Frontly dashboard. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

Missed Calls Mean Empty Chairs

21x

more likely to book a patient if you respond to their enquiry within 5 minutes

Source: Harvard Business Review

After hours.

Most patients call to book or reschedule outside clinic hours, when your front desk isn't available.

Instant

Frontly answers the moment the call comes in. Every call answered before patients hang up and book elsewhere.

HEAR IT FOR YOURSELF

Your AI Agent Is Ready to Talk

Call our AI agent right now. It'll handle a patient appointment booking, just like it would for your practice. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. No Disruption to Your Practice.

Connect Your Phone

Forward your existing practice line or get a dedicated AI number. No hardware changes needed.

We Configure Your Workflow

Our team builds your call flows around your appointment types, practitioner availability, and how your practice operates.

Go Live

Frontly answers every call, books appointments into your schedule, handles cancellations, and sends patient reminders automatically.

Connect Your Phone

Forward your existing practice line or get a dedicated AI number. No hardware changes needed.

We Configure Your Workflow

Our team builds your call flows around your appointment types, practitioner availability, and how your practice operates.

Go Live

Frontly answers every call, books appointments into your schedule, handles cancellations, and sends patient reminders automatically.

WHAT FRONTLY HANDLES

Every Dental Call, Handled

From new-patient bookings to after-hours emergencies, Frontly answers and makes the calls your front desk can't get to. Flat monthly rate, every booking captured in your Frontly dashboard, nothing to integrate.

New-patient bookings

Captures the caller's name, contact details, and reason for visit, then books the first suitable appointment straight into your Frontly dashboard.

Reschedules and cancellations

Handles changes 24/7, updates the booking, and frees the slot so your team can offer it to someone on the waitlist.

Recall and reactivation campaigns

Outbound-calls your 6 and 12-month recall list at scale, books the next hygiene visit, and logs every outcome. No per-call fees.

After-hours dental emergencies

Triages pain and trauma calls, captures the details, and escalates genuine emergencies to your on-call number straight away.

Fees and general enquiries

Answers common questions about fees, health-fund cover, location, and opening hours so your front desk isn't interrupted mid-treatment.

Visual Workflow Builder

Design Call Flows Without Code

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

Returning callers recognised instantly
Caller preferences and history recalled across every call
No repeating themselves, ever
Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Dental

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

What an AI receptionist costs

Flat-rate, per-minute, per-call, and credit models compared, with the ROI maths.

Read the guide

Ready to Keep Every Chair Full?

Set up your AI dental front desk in under a day. No lock-in. No setup fees. Flat monthly rate.

Activate My Dental Front Desk Talk to the Team