Is Frontly or Voqo AI cheaper?

Frontly is cheaper above roughly 15 calls a day, and Voqo below it. Voqo AI's starter tier at $50/mo looks cheaper on paper but covers only about 120 minutes of talk time. Above 15 calls per day, Frontly's flat rate becomes the cheaper option and stays flat no matter how busy you get. For agencies running 30+ calls per day, Frontly typically saves hundreds to thousands per month compared to Voqo's credit-based plans.

Does Voqo AI have a visual workflow builder?

No. Voqo AI uses templates and configuration options rather than a visual drag-and-drop workflow builder. Frontly does: every decision point, every branching rule, and every fallback is editable on a single visual canvas.

Where do bookings land?

Frontly captures every booking, lead, and transcript in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight. Voqo offers similar dashboard access for inbound calls. Both platforms send email and SMS notifications, though Frontly's SMS is live today and Voqo's is marked 'coming soon' on their public docs.

Does Voqo AI offer SMS automation?

Voqo AI lists SMS automation as 'coming soon' on public product documentation. Frontly's SMS automation is live today and included on every plan.

Can I switch from Voqo AI to Frontly easily?

Yes. We migrate your call flows and port your existing AU number. Most switches complete within a single business day.

Can Frontly handle a rush of calls at once better than Voqo AI?

Yes. Frontly answers unlimited concurrent calls, so when a new listing goes live or a campaign lands and several people ring at the same time, every caller is answered in parallel. Voqo AI does not offer unlimited concurrent calls, so a burst can queue callers, and on a credit-based plan a busy spike also burns through credits faster.

Frontly vs Voqo AI

Both Frontly and Voqo AI are Australian AI receptionist platforms. Frontly gives you flat-rate unlimited calls, a visual workflow builder, cross-call memory, and every feature included. Voqo AI is credit-based and charges extra as your call volume grows.

Why businesses choose Frontly over Voqo AI

Flat-rate unlimited inbound calls, not credit-based billing that runs out during busy months
Visual workflow builder lets you tweak call flows without code (Voqo has no equivalent)
Cross-call memory recognises returning callers and recalls their history
Bookings captured in your Frontly dashboard, ready for your team to act on
SMS automation live today (Voqo shows 'coming soon')
Email follow-up on every lead (Voqo does not offer)
Up to 200 outbound AI agents per customer (Voqo is inbound-first)
Month-to-month contract available (same as Voqo here)

Billing & Value

Feature	Frontly	Voqo AI
Flat-Rate Monthly Pricing	Yes	No
Unlimited Inbound Calls	Yes	No
Credit-Based Billing (bill shock risk)	No	Yes
All Features Included	Yes	Tiered
Onboarding included in the plan	Yes	Yes
No Lock-in Contract	Yes	Yes

Flat-Rate Monthly Pricing

Frontly

Voqo AI

Unlimited Inbound Calls

Frontly

Voqo AI

Credit-Based Billing (bill shock risk)

Frontly

Voqo AI

All Features Included

Frontly

Voqo AI

Tiered

Onboarding included in the plan

Frontly

Voqo AI

No Lock-in Contract

Frontly

Voqo AI

Workflow & AI

Feature	Frontly	Voqo AI
Visual Workflow Builder	Yes	No
Cross-Call Memory	Yes	No
White-Glove Onboarding	Yes	Limited
Natural Conversation AI	Yes	Yes
Custom Persona & Voice	Yes	Limited
Knowledge Base (RAG)	Yes	No

Visual Workflow Builder

Frontly

Voqo AI

Cross-Call Memory

Frontly

Voqo AI

White-Glove Onboarding

Frontly

Voqo AI

Limited

Natural Conversation AI

Frontly

Voqo AI

Custom Persona & Voice

Frontly

Voqo AI

Limited

Knowledge Base (RAG)

Frontly

Voqo AI

Outbound Campaigns

Feature	Frontly	Voqo AI
Outbound Campaign Manager	Yes	Yes
Multiple Campaign Agents	Yes	No
Real-Time Campaign Analytics	Yes	Limited
Smart Retry Logic	Yes	No

Outbound Campaign Manager

Frontly

Voqo AI

Multiple Campaign Agents

Frontly

Voqo AI

Real-Time Campaign Analytics

Frontly

Voqo AI

Limited

Smart Retry Logic

Frontly

Voqo AI

Capture & Delivery

Feature	Frontly	Voqo AI
Bookings captured in vendor's own dashboard	Yes	Limited
SMS automation as workflow tool	Yes	Coming soon
Email automation as workflow tool	Yes	No
Up to 200 outbound AI agents per customer	Yes	No
Call transcripts in dashboard	Yes	Yes
Call recording with consent	Yes	Yes

Bookings captured in vendor's own dashboard

Frontly

Voqo AI

Limited

SMS automation as workflow tool

Frontly

Voqo AI

Coming soon

Email automation as workflow tool

Frontly

Voqo AI

Up to 200 outbound AI agents per customer

Frontly

Voqo AI

Call transcripts in dashboard

Frontly

Voqo AI

Call recording with consent

Frontly

Voqo AI

Compliance & Data

Feature	Frontly	Voqo AI
Unlimited Concurrent Calls	Yes	No

Unlimited Concurrent Calls

Frontly

Voqo AI

DEEP DIVE

Key Differences Explained

Flat Rate vs Credit-Based: Why It Matters at Volume

Voqo AI starts at $50/mo for roughly 120 minutes of talk time (6,000 credits at $0.01 each). Sounds cheap, but an active real estate agency burning 20+ calls per day will chew through a starter plan in days. Voqo's Top Agent tier is $110/mo for ~240 minutes, and Top Agency is $500/mo for ~20 hours. The busier you get, the bigger your bill. Frontly is flat rate. Handle 10 calls or 500 calls: your bill does not change.

Visual Workflow Builder vs Template-Only

Voqo uses templates and configuration options but does not offer a full visual drag-and-drop call flow builder. With Frontly, you can see every decision point, every branching rule, and every fallback message in one visual canvas. Change the script, reroute based on caller intent, or add a new call flow in minutes. No ticket to support, no waiting.

Cross-Call Memory (Frontly Only)

A tenant who called last week about a broken heater calls again. Frontly recognises them and greets them by name, remembers the prior issue, and can check in on whether it was resolved. Voqo AI does not offer cross-call memory. Every call starts from scratch.

Inbound + Outbound on One Platform

Voqo focuses primarily on inbound. Frontly runs both inbound call answering AND outbound campaigns from the same dashboard at the same flat rate. Up to 200 outbound AI agents per customer, calling in parallel. Recall, arrears, follow-up, sales discovery, all without buying a second product or reaching for a separate dialler.

Follow-up that is live today, not coming soon

Every Frontly booking, lead, and transcript lands in your Frontly dashboard, and Frontly follows up automatically by email and SMS as workflow tools on the same call. Voqo AI lists SMS automation as 'coming soon' and does not offer email automation, and its own-dashboard capture is limited, so leads are harder to route and slower to action. With Frontly the follow-up fires the moment the call ends, with no waiting on a roadmap.

How Pricing Compares

Frontly

From $149/mo, flat rate

All features included. Flat monthly rate sized by a published minute allowance.

Voqo AI

$50-$500/mo credit-based + overage

Credit-based usage. Active agencies exhaust starter credits in days.

INDUSTRY FIT

Is Frontly right for your industry?

AI reception for property managers grows call volume every time the rent roll grows, so a credit-based plan quietly raises your bill exactly as the portfolio scales.

AI phone answering for trades has seasonal peaks that burn through credits in the weeks you can least afford to stop answering.

AI receptionist for real estate agencies sees enquiry volume swing hard around each campaign launch, which is the worst possible shape for a plan that charges more as you get busier.

AI front desk for small business has spiky, unpredictable call volume, which is the worst possible shape for a credit-based plan that charges more in your busiest weeks.

Also See

Frontly vs ReelAI Frontly vs AiDial Frontly vs Smith.ai Frontly vs OfficeHQ Frontly vs Aircall Frontly vs Virtual Receptionist Services Frontly vs Generic AI Platforms (Bland, Vapi, Air AI)Frontly vs Human Receptionist

FAQ

Frequently Asked Questions

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