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IT technician taking a client call, server room behind glass
Answering client support calls right now

AI Front Desk for IT Services

Never let a support call hit voicemail.

Frontly answers every client call, logs the issue, and routes urgent ones to your on-call engineer.

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Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for IT services and MSPs?

Frontly is the AI front desk for Australian IT service providers and MSPs. It answers every support call 24/7, triages and escalates priority-one issues, and logs every ticket in your Frontly dashboard for your team to action. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

A Missed Ticket Is a Breached SLA

34%

of MSP support calls arrive outside standard business hours from multi-timezone clients

$5K-$25K

typical cost of a single SLA breach penalty or contract renegotiation

< 15 min

Priority 1 response SLA most MSP contracts enforce. Human after-hours coverage is expensive.

$100K+/yr

cost of a night-shift helpdesk engineer. Frontly handles triage and escalation 24/7 at a fraction of the cost.

HEAR IT FOR YOURSELF

Your AI MSP Receptionist Is Ready to Talk

Call our AI agent right now. It'll triage an IT support call with SLA awareness, just like it would for your MSP. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. No IT Project.

1

Connect Your Phone

Forward your helpdesk line or get a dedicated AI number. No hardware, no integration project, and nothing to install.

2

We Design Your Triage Workflow

Our team maps your SLA tiers, client priority list, after-hours rules, and on-call rotation. We script Frontly to ask the right qualifying questions and route tickets to the right queue or engineer.

3

Go Live

Frontly answers every client call, identifies the client and their SLA tier, creates the ticket with full transcript, and escalates Priority 1 emergencies to the on-call engineer by SMS and phone.

WHAT FRONTLY HANDLES

Every Support Call, Handled

Frontly answers every client call, logs a structured ticket, and escalates only what's genuinely urgent to your on-call engineer. Every ticket captured in your Frontly dashboard, nothing to integrate.

Helpdesk and support calls

Answers in your business name, captures the client, the issue, and the priority, and logs a structured ticket in your Frontly dashboard for your team to action.

Priority-1 escalation

Detects genuine emergencies like a server down or users locked out, and escalates straight to the on-call engineer by call and SMS, even at 2 AM.

Ticket logging

Writes every call up as a ticket with the full transcript attached, so your team starts each one with the complete picture and nothing slips.

After-hours and on-call cover

Answers nights, weekends, and public holidays, filters the non-urgent from the urgent, and only wakes the on-call engineer when it's genuinely needed.

Onboarding and callback requests

Captures new-client onboarding queries and callback requests, logs the details, and routes them to the right person to follow up.

Visual Workflow Builder

Design Call Flows Without Code

1

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

2

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

3

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

4

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

5

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

  • Returning callers recognised instantly
  • Caller preferences and history recalled across every call
  • No repeating themselves, ever
  • Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

1

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

2

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

3

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

4

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

5

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

1

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

2

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

3

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

4

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features
256-bit Encryption
Australian-hosted
Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for IT Services

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

Best AI receptionist in Australia

Eight platforms Australian businesses shortlist, compared honestly.

Read the guide

Ready to Stop Breaching SLAs?

Set up your AI front desk in under a day. No lock-in. No setup fees. Flat monthly rate.

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