How does Frontly capture jobs when I am on the tools?

When a customer calls, Frontly answers in your business name, captures the job scope, the caller's address and contact number, asks when they want the job done, and writes the booking into your Frontly dashboard. You see it when you come off the tools. Each booking includes the full call transcript, so you have all the context.

Can Frontly detect emergency trade calls and escalate them?

Yes. Frontly listens for emergency keywords like 'burst pipe', 'no power', 'gas leak', 'lockout', 'flooding', and 'no hot water in winter'. It captures all job details, creates an urgent booking in your Frontly dashboard, and routes immediately to the on-call tradie by phone or SMS, even at 2 AM.

What does the AI sound like?

Frontly uses a natural, conversational English voice. Most callers cannot tell they are talking to AI. Try a free test call and judge for yourself.

How do I see the jobs the AI booked?

Every booking lands in your Frontly dashboard. Log in any time and see the inbound calls, captured jobs, transcripts, and outbound campaign results. Optional email and SMS notifications send the same data straight to your phone or inbox.

Is an AI receptionist better than a virtual (human) receptionist for tradies?

It comes down to pricing model and coverage. Human virtual receptionists usually charge per call, so a busy week gets expensive fast, and they only work business hours. Frontly is a flat monthly rate with unlimited calls, answers 24/7 including nights, weekends, and public holidays, and also makes outbound calls like quote follow-ups that a per-call answering service won't. For most tradies the flat rate wins on both cost and coverage.

How much does AI phone answering for tradies cost in Australia?

Frontly is a flat monthly rate with no per-call fees and no per-minute billing. Pricing is tailored to your call volume and trade. Contact us for a quote. We typically respond within 24 hours. Competing services like Johnni AI and TransferToAI start at $99 but charge per call or cap your minutes. Frontly does not.

How is Frontly different from Johnni AI or TransferToAI?

Johnni and TransferToAI are priced around $99 a month but are feature-light: no visual workflow builder, no cross-call memory, no outbound campaigns. Frontly includes all of those on every plan and runs both inbound and outbound from the same dashboard. Sophiie AI charges $300 a month plus $400 to $800 setup. Frontly is $0 setup, flat rate, and month-to-month.

Can Frontly handle outbound follow-up calls to old quotes?

Yes. Frontly includes an outbound campaign manager. Load your list of quoted-but-not-booked jobs as a CSV, and Frontly will call each one, capture the outcome, and schedule a callback if needed. Up to 200 outbound agents per customer. One of the fastest ways to find extra jobs in your existing pipeline.

Electrician working on site while the phone goes unanswered

Answering job calls right now

AI Front Desk for Tradies

You're on the tools. Who's on the phone?

Frontly answers every call and books the job while you work.

Get Started Try a Free Test Call

Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for trades?

Frontly is the AI front desk for Australian trades and home service businesses. It answers every job call 24/7 while you are on the tools, triages emergencies, and calls old quotes back to win more work, capturing every job in your Frontly dashboard. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

On the Tools Means Missing the Phone

76%

of callers won't leave a voicemail. They call the next tradie on Google.

1 in 3

emergency service calls (burst pipes, power out, lockouts) arrive after business hours

$250-$800

average value of a single booked job. Missing one call a day costs $91K+ a year.

$55K+/yr

cost of a full-time receptionist. Frontly handles the same call volume for a flat monthly rate.

HEAR IT FOR YOURSELF

Your AI Tradie Receptionist Is Ready to Talk

Call our AI agent right now. It will handle a plumbing job enquiry just like it would for your business. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. No Developer Required.

Connect Your Phone

Forward your mobile or office line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

We Design Your Workflow

Our team learns your trade, your service area, your hours, and your emergency rules. We script exactly what the AI asks and what gets booked versus escalated.

Go Live

Frontly answers every call, captures the job in your Frontly dashboard, and SMSes you when a hot job is confirmed. Your team logs into Frontly each morning to act on what came in overnight.

Connect Your Phone

Forward your mobile or office line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

We Design Your Workflow

Our team learns your trade, your service area, your hours, and your emergency rules. We script exactly what the AI asks and what gets booked versus escalated.

Go Live

Frontly answers every call, captures the job in your Frontly dashboard, and SMSes you when a hot job is confirmed. Your team logs into Frontly each morning to act on what came in overnight.

WHAT FRONTLY HANDLES

Every Job Call, Handled

Frontly answers while you're on the tools and calls leads back before they go cold. Flat monthly rate, unlimited calls, every job captured in your Frontly dashboard.

New job enquiries

Answers in your business name, captures the job, address, and how soon they need you, and books it straight into your Frontly dashboard.

Emergency call-outs

Triages urgent jobs like burst pipes, no power, and lockouts, and escalates them to your mobile by call or SMS, even at 2 AM.

Quote follow-ups (outbound)

Calls back leads who asked for a quote but never booked, so the jobs already in your pipeline don't go cold. No per-call fees.

Existing-customer and warranty calls

Handles rebookings, callback requests, and status questions without pulling you off the job.

After-hours and overflow

Answers nights, weekends, and public holidays, and picks up the calls you can't when you're already on a job.

Visual Workflow Builder

Design Call Flows Without Code

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

Returning callers recognised instantly
Caller preferences and history recalled across every call
No repeating themselves, ever
Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Trades & Home Services

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

Forward your business line to AI

A carrier-by-carrier guide to forwarding Telstra, Optus, and more to an AI receptionist.

Read the guide

Ready to Stop Losing Jobs to Voicemail?

Set up your AI front desk in under a day. No lock-in. No setup fees. Flat monthly rate.

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