FEATURES
Every Feature Your Australian Business Needs, Included.
Frontly's AI front desk comes with every capability on every plan. No feature paywalls. No add-on modules. No premium tier to unlock the basics. Just one flat rate, Australian-hosted, live in about an hour.
The short answer
What features does Frontly include?
Frontly includes every capability on every plan: 24/7 inbound answering, outbound campaign calling, a visual workflow builder, a knowledge base your agent answers from, cross-call memory, intent-based routing with warm transfer to a human, multilingual voices, and an analytics dashboard. There are no feature tiers and no add-on modules. Plans differ only by the call minutes they include and how many agents you get.
EVERY CAPABILITY
Explore Frontly Feature by Feature
Grouped by what they do, not by what you buy. Most features work across both inbound and outbound, on every plan.
Your AI Agents
The voices on the line, inbound and outbound.
The Intelligence Behind Them
What makes every agent capable, across inbound and outbound.
Workflow Builder
Design exactly what your AI says and does, no code required.
ExploreKnowledge Base
Your AI answers from your documents, not guesswork.
ExploreCross-Call Memory
Your AI remembers every caller and picks up where you left off.
ExploreVoices & Languages
Speak your customers' language, in a voice that fits your brand.
ExploreSee What's Working
Know what every call, booking, and outcome is worth.
START FROM YOUR GOAL
What are you trying to fix?
Jump straight to the capability that solves the problem you have today.
I keep missing calls
Every missed call is a customer who rings someone else. See how Frontly answers every inbound call 24/7, books the appointment, and captures the lead.
Stop missing callsI need to make calls at scale
Reminders, follow-ups, arrears, and sales discovery without tying up your team. See how the Outbound Agent dials hundreds of contacts automatically.
Run outbound campaignsI run on appointments
For clinics, salons, trades, and any booking-based business: see how Frontly checks availability and books appointments during the call.
Fill the appointment bookI run multiple teams or locations
Send every caller to the right office, team, or specialist automatically, and warm-transfer to a human when needed. See how call routing works.
Route across teamsBUILT FOR AUSTRALIAN BUSINESS
Six Things Frontly Does That Matter to You Today
Everything below is included on every Frontly plan. No premium tier. No add-on fees. No feature paywalls.
24/7 AI Inbound Call Answering
Answers every call
Frontly answers within 3 rings day, night, weekends, and public holidays. No voicemail. No after-hours service. Your customers reach a natural-sounding AI agent whenever they call.
Appointment + Booking Capture
Books during the call
Frontly checks availability in its own scheduling system and books the appointment during the call. Bookings land in your Frontly dashboard with full transcript. Optional SMS and email confirmations to caller and team.
Frontly Dashboard
Your cockpit for every call
Every booking, lead, transcript, and outbound campaign outcome lives in your Frontly dashboard. Your team logs in each morning to act on what came in overnight. Live-call status, campaign progress, capacity, all in one place.
Warm Transfer to a Real Person
Nobody repeats themselves
When a caller wants a human, Frontly hands the call over with a spoken briefing, so whoever picks up already knows who is calling and why. The caller never explains themselves twice, which is usually the moment a good call turns into a complaint. Available in every workflow.
Unlimited Concurrent Calls
No call queueing
Frontly answers 1 call or 500 calls at the same time. No queueing, no bottlenecks, no 'please hold' music. When a spike hits during tax season or an open-home weekend, every caller still gets answered in under 5 seconds.
Outbound Campaign Manager
Campaigns that run themselves
Load a contact list and Frontly runs an ACMA-compliant outbound campaign: appointment reminders, dental recalls, rental arrears follow-up, tax-season chase calls, sales discovery. Outbound campaign manager included. Outcomes captured in your Frontly dashboard.
HOW FRONTLY COMPARES
Every Feature, Every Competitor, Side by Side
An honest feature comparison against the AI receptionist platforms Australian businesses actually shortlist. We welcome corrections at [email protected].
| Feature | Frontly | ReelAI | Voqo AI | AiDial | Upfirst | Phonely | My AI Front Desk | Smith.ai |
|---|---|---|---|---|---|---|---|---|
| Core Capabilities | ||||||||
| 24/7 Inbound Call Answering | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Outbound Campaign Calling | Yes | Yes | Yes | Yes | No | Yes | Yes | No |
| Visual Workflow Builder | Yes | No | No | No | No | Yes | No | No |
| Cross-Call Memory | Yes | No | No | No | No | No | No | No |
| Lead Qualification | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Appointment & Booking Scheduling | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Call Transcription & Summaries | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| SMS Automation | Yes | No | Coming soon | Yes | No | Yes | Yes | No |
| Email Follow-up | Yes | No | No | No | No | No | Yes | No |
| Capture & Delivery | ||||||||
| Bookings captured in vendor's own dashboard | Yes | Limited | Limited | Unclear | Unclear | Unclear | Limited | Limited |
| Email notifications as workflow tool | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| SMS notifications as workflow tool | Yes | No | Coming soon | Yes | No | Yes | Yes | No |
| Live calls + transcripts in dashboard | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Outbound campaign manager included | Yes | Unclear | Unclear | Unclear | No | Unclear | Unclear | No |
| Infrastructure & Pricing | ||||||||
| Unlimited Concurrent Calls | Yes | No | No | Yes | Unclear | Unclear | Unclear | No |
| Flat-Rate Pricing | Yes | No | No | No | No | No | No | No |
| No commitment beyond your plan | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Swipe the table to compare every platform.
Frontly is the only AI calling platform combining a visual workflow builder with cross-call memory.
Frontly is the only flat-rate AI calling platform with unlimited concurrent calls.
Frontly captures every booking, transcript and outcome in its own dashboard from the first call, so nothing waits on an integration while one is built.
Comparison based on publicly available information from each vendor's website and product documentation as of April 2026. Where a vendor's marketing is ambiguous, we show '?'. We welcome corrections at [email protected].
YOUR INDUSTRY
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