FEATURES
Every Feature Your Australian Business Needs, Included.
Frontly's AI front desk comes with every capability on every plan. No feature paywalls. No add-on modules. No premium tier to unlock the basics. Just one flat rate, Australian-hosted, ACMA compliant, live in under a day.
Visual Workflow Builder
Design Call Flows Without Code
We Build It For You
Our team designs and configures your custom workflows based on your exact business requirements.
Pre-Built Templates
Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.
Fully Customisable
Tweak every word your AI says. Make changes yourself anytime after launch.
Drag-and-Drop Builder
10+ building blocks you can rearrange, duplicate, and configure without code.
Intelligent Branching
Route calls based on caller intent, time of day, property type, or any custom rule.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning callers recognised instantly
- Caller preferences and history recalled across every call
- No repeating themselves, ever
- Full caller history at your fingertips
Instant Enquiry Follow-Up
New Enquiry In. AI Calls Back Within Minutes.
- Auto-parses incoming enquiry emails from any source
- Automatic contact creation in your CRM
- AI follow-up call dispatched in minutes
- SLA tracking and response time reporting
Outbound Campaign Manager
One of the First AI Phone Systems With Full Outbound Capability
Automated Outreach at Scale
Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.
Multiple Campaign Agents
Design different outbound agents for different scenarios. Activate the right one when you need it.
Same Workflow Designer
Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.
ACMA Compliant by Default
Every outbound call follows Australian telecommunications regulations. Compliance is built in, not bolted on.
Real-Time Call Outcomes
Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.
BUILT FOR AUSTRALIAN BUSINESS
Six Things Frontly Does That Matter to You Today
Everything below is included on every Frontly plan. No premium tier. No add-on fees. No setup surcharge.
24/7 AI Phone Answering
Answers every call
Frontly answers within 3 rings day, night, weekends, and public holidays. No voicemail. No after-hours answering service. Your clients reach a professional AI receptionist whenever they call, in a natural Australian accent.
Appointment & Booking Scheduling
Books during the call
Real-time availability checking in Google Calendar, Microsoft 365, or your practice management system. Frontly books the appointment during the call, sends SMS and email confirmations, and syncs to everyone's calendar instantly.
Native CRM & PMS Integration
Syncs in real time
Every caller gets created as a contact in your CRM or PMS: PropertyMe, Rex, VaultRE, ServiceM8, Fergus, Cliniko, Clio, Xero, Microsoft 365, Google Workspace, and more. Call transcripts, intent capture, and lead details sync in real time without Zapier duct tape.
ACMA Compliance Built In
Every call, every time
Every inbound and outbound call complies with ACMA rules: Do Not Call Register checks, caller ID requirements, calling hour enforcement, and consent capture. Privacy Act 1988 compliant. Australian-hosted infrastructure. Full audit trail on every call.
Unlimited Concurrent Calls
No call queueing
Frontly answers 1 call or 500 calls at the same time. No queueing, no bottlenecks, no 'please hold' music. When a spike hits during tax season or open home weekend, every caller still gets answered in under 5 seconds.
Outbound Campaign Manager
Reminders, recalls, arrears
Load a contact list and Frontly runs an ACMA-compliant outbound campaign: appointment reminders, dental recalls, rental arrears follow-up, tax-season chase calls, open home invitations. Unlimited campaigns. One flat monthly rate.
HOW FRONTLY COMPARES
Every Feature, Every Competitor, Side by Side
An honest feature comparison against the AI receptionist platforms Australian businesses actually shortlist. We welcome corrections at sales@frontly.com.au.
| Feature | Frontly | ReelAI | Voqo AI | AiDial | Upfirst | Phonely | My AI Front Desk | Smith.ai |
|---|---|---|---|---|---|---|---|---|
| Core Capabilities | ||||||||
| 24/7 Inbound Call Answering | ||||||||
| Outbound Campaign Calling | ||||||||
| Visual Workflow Builder | ||||||||
| Cross-Call Memory | ||||||||
| Lead Qualification | ||||||||
| Appointment & Booking Scheduling | ||||||||
| Call Transcription & Summaries | ||||||||
| SMS Automation | Coming soon | |||||||
| Email Follow-up | ||||||||
| Real Estate Specific | ||||||||
| Property Enquiry Handling | ||||||||
| Inspection / Viewing Booking | ||||||||
| Tenant Application Processing | Roadmap | |||||||
| Maintenance Request Logging | ||||||||
| Rental Arrears Follow-up | ||||||||
| Portal Integration (Domain / REA) | Via API | Via API | ||||||
| Integrations | ||||||||
| PropertyMe | Via API | |||||||
| Rex Software | Via API | |||||||
| VaultRE | Via API | |||||||
| Google Calendar | ||||||||
| Zapier | ||||||||
| Microsoft 365 | ||||||||
| Compliance & Infrastructure | ||||||||
| Australian Data Sovereignty | Implied | Implied | ||||||
| ACMA Compliance | N/A | N/A | N/A | N/A | ||||
| Privacy Act Compliance | N/A | N/A | N/A | N/A | ||||
| Unlimited Concurrent Calls | ||||||||
| Flat-Rate Pricing | ||||||||
| No Lock-in Contract | ||||||||
Core Capabilities
24/7 Inbound Call Answering
Outbound Campaign Calling
Visual Workflow Builder
Cross-Call Memory
Lead Qualification
Appointment & Booking Scheduling
Call Transcription & Summaries
SMS Automation
Email Follow-up
Real Estate Specific
Property Enquiry Handling
Inspection / Viewing Booking
Tenant Application Processing
Maintenance Request Logging
Rental Arrears Follow-up
Portal Integration (Domain / REA)
Integrations
PropertyMe
Rex Software
VaultRE
Google Calendar
Zapier
Microsoft 365
Compliance & Infrastructure
Australian Data Sovereignty
ACMA Compliance
Privacy Act Compliance
Unlimited Concurrent Calls
Flat-Rate Pricing
No Lock-in Contract
Frontly is the only AI receptionist combining a Visual Workflow Builder with Cross-Call Memory.
Frontly is the only Australian AI receptionist with ACMA Compliance, Privacy Act Compliance, and Australian Data Sovereignty all explicitly verified.
Frontly is the only flat-rate AI receptionist with unlimited concurrent calls.
Frontly is the only platform combining outbound campaigns, SMS automation, and email follow-up in one flat monthly rate.
Comparison based on publicly available information from each vendor's website and product documentation as of April 2026. Where a vendor's marketing is ambiguous, we show '?'. We welcome corrections at sales@frontly.com.au.
YOUR INDUSTRY
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