FEATURES
Everything Your AI Receptionist Does, in One Place.
It answers every call, books the work, takes messages, rings your customers back and speaks their language, then leaves every booking, lead and transcript in your Frontly dashboard. Records hosted in Australia.
The short answer
What features does Frontly include?
Frontly is an Australian AI receptionist that answers every call 24/7, books appointments in its own calendar, takes messages, transfers or screens calls to your team, texts or emails callers, rings your customers with reminders and follow-ups, and speaks more than 40 languages. It learns your business from its knowledge base, remembers returning callers, handles each call the way you set it up in the visual builder, and records every outcome in the Frontly dashboard.
EVERY CAPABILITY
Explore Frontly Feature by Feature
Grouped by what they do. Every plan includes them unless a badge says otherwise.
Your AI Agents
The voices on the line, inbound and outbound.
Inbound Agent
Every call answered, day or night, and the work booked.
ExploreMulti-Agent Teams
A team of specialist AI agents behind one number, handing callers to each other.
Outbound Agent
Reminders, recalls and follow-ups, rung for you.
Conference Call
Privately brief your team and connect callers only after they say yes.
ExploreAustralian Phone Number
A local Australian number for your state, connected to your AI receptionist.
ExploreThe Intelligence Behind Them
What makes every agent capable, across inbound and outbound.
Workflow Builder
Tell it how your business runs. It handles every call your way.
ExploreWorkflow Templates
Start from a ready-made workflow with the call basics already done right.
ExploreForms
Ask callers your own questions and get every answer in one place.
ExploreKnowledge Base
Your AI answers from your documents, not guesswork.
ExploreCross-Call Memory
Regulars feel known. Nobody repeats themselves.
ExploreVoices & Languages
Mandarin, Hindi, Arabic, Vietnamese and 40+ languages.
ExploreSee What's Working
Know what every call, booking, and outcome is worth.
THE FULL LIST
Everything Your AI Receptionist Can Do
The small things that make every call feel handled, from the first hello to the follow-up text.
Every call, handled properly
What callers hear, and what happens when they need a person.
Word-for-word greeting
Your opening line plays the moment the call connects, so callers never hear dead air while the AI gets ready.
Your disclosure, on every call
A ready-made disclosure, such as a call-recording notice, plays word for word before the conversation starts and can't be talked over. You choose the words.
Knows the date and the holidays
Your agent knows today's date and time, and public holidays down to state level, such as Melbourne Cup Day in Victoria.
Screened transfer
Bring a staff member onto the call. The caller hears hold music while your agent privately asks them to take it. If nobody accepts, the caller comes back and the agent takes a message. Only dials numbers you approve.
ExploreTake a message
Captures who the message is for, the caller's details, the message and how urgent it is. You get an email alert, marked urgent when the caller says so.
Check on a message
A caller can ring back and ask about a message they left earlier.
Actions during the call
Your agent does the follow-up while the caller is still on the line.
Book, move and cancel appointments
Your agent checks availability in Frontly's own calendar, then books, reschedules or cancels the appointment on the call.
Text the caller
Sends a booking link, an address or other details by SMS to an Australian mobile, reading the number back first.
Email the caller
Sends details or a link during the call, reading the address back letter by letter first.
Text your team
Sends an urgent alert to a staff list you set up in advance, and only to that list.
Save callers as contacts
Each caller's details go into a contact list you can use later.
Works with your tools
Connect a tool you already use, such as Calendly, HubSpot, Google Sheets or Zanda, and your agent works with it on the call.
Outbound campaigns
Your agent calls a contact list you load, inside the rules you set.
Do Not Call and calling hours
Campaigns call only inside your calling window, in your timezone. They skip public holidays by default, never dial Do Not Call numbers, and retry only no-answer or busy.
Opt-out on the spot
Anyone who says "don't call me again" goes onto your Do Not Call list straight away.
Waits for "hello"
Your agent lets the person speak first instead of talking over them.
Your Frontly dashboard
Everything your agent did, in one place your team logs into.
Messages inbox
Every message your agent takes, in one inbox, with the call transcript beside it.
Call summary to your team
Switch it on in your Frontly dashboard and, seconds after a call ends, a summary goes to the email address or mobile you choose, with a link to the call. If a caller hangs up before speaking, a missed-call alert gives you their number to ring back.
Call history and transcripts
Every call with its transcript, summary and outcome.
Custom call outcomes
Define the results you track, such as booked, interested or wrong number, plus your own fields, and see them in your analytics.
Call recording
The audio of every call, to play or download. When it is switched on, it covers every call on your account.
Usage at a glance
The minutes, SMS and transfers used so far this month.
Team logins
Give each of your staff their own login.
Choose your voice
Pick and change your agent's voice yourself, from a catalogue led by Australian voices.
ExploreWebsite call widget
Visitors talk to your AI receptionist straight from your website.
Expert guidance
A Customer Success Partner who knows your setup reviews your live workflows and recommends improvements, with a phone line during business hours. You make the changes in the builder.
Enterprise
For larger operations, scoped and contracted with our team.
Your own cloud or on-premise
Run Frontly in your own cloud account or your own data centre, inside the network and controls your team already operates.
International outbound
Outbound campaigns that call beyond Australia, with the campaign, list and calling rules designed with our team.
SLA and an account manager
Uptime committed in writing, a dedicated account manager, and regular reviews of how your calls are going.
START FROM YOUR GOAL
What are you trying to fix?
Jump straight to the capability that solves the problem you have today.
I keep missing calls
Every missed call is a customer who rings someone else. See how Frontly answers every inbound call 24/7, books the appointment, and captures the lead.
Stop missing callsI need to make calls at scale
Reminders, recalls, follow-ups and arrears calls go out while your team gets on with the day. Frontly works through your list and tells you how every call went.
AI outbound callingI run on appointments
Clinics, salons, trades, any business that runs on bookings: the caller hangs up booked, and the appointment is already in your calendar.
Fill the appointment bookI run multiple teams or locations
Every caller reaches the right office, team or specialist, and when a call needs a person, they pick up already briefed.
Route across teamsBUILT FOR AUSTRALIAN BUSINESS
Six Things That Change When Frontly Answers
Fewer missed calls, a fuller diary and a team that walks in to answers, not voicemail.
24/7 AI Inbound Call Answering
Answers every call
Day, night, weekends and public holidays, your callers reach a friendly AI receptionist within 3 rings. No voicemail, no after-hours message, no enquiry left for the morning.
Appointment + Booking Capture
Books during the call
The caller picks a time and hangs up booked. Frontly checks your calendar, books the appointment on the call and can confirm it by SMS or email. The booking and its transcript wait in your dashboard.
Frontly Dashboard
Every call in one place
Walk in to bookings, not missed calls. Every booking, lead, message and transcript is waiting each morning, with live calls and campaign progress beside them.
Warm Transfer to a Real Person
Nobody repeats themselves
When a caller wants a person, Frontly hands the call over with a spoken briefing, so whoever picks up already knows who is calling and why. The caller never explains themselves twice, which is usually the moment a good call turns into a complaint.
Concurrent Calls
No call queueing
Tax time, an open-home weekend, the Monday-morning rush: Frontly answers several calls at once, so a busy hour never sends callers to voicemail.
Outbound Campaign Manager
It rings your customers too
Appointment reminders, dental recalls, rental arrears, tax-time chase calls: Frontly works through your list while your team gets on with the day, keeps to Australia's calling rules and records every outcome.
Weighing up your options? See how Frontly compares
YOUR INDUSTRY
See How Frontly Works in Your Industry
Connects to the software you already use. See every integration
HEAR IT FOR YOURSELF
Ring It Now, or Listen to a Real Call
Talk to our AI receptionist straight from your browser, or play a recorded call. No signup. No credit card.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly handles a typical call.
This demo is a configured example. Your plan starts with a general receptionist workflow you customise.
Prefer to listen? Hear a recorded demo call
Salon
Price question, booked within budget
Ready to Stop Missing Leads?
Start from a ready-made receptionist workflow and make it yours.