Frontly vs Virtual Receptionist Services
Traditional virtual receptionists are human operators answering your calls from a call centre. Frontly is an AI front desk that answers instantly, 24/7, with deep real estate knowledge and CRM integration, at a fraction of the cost.
- Answers instantly with no hold times, no queues, and no missed calls
- Available 24/7/365 including weekends and public holidays
- Integrates with Rex CRM and property portals, not just takes messages
- Scales infinitely, handling 100 concurrent calls as easily as 1
- Costs 60-80% less than human virtual receptionist services
Availability & Speed
| Feature | Frontly | Virtual Receptionist Services |
|---|---|---|
| 24/7/365 Coverage | Yes | Limited |
| Instant Answer (no hold time) | Yes | No |
| Unlimited Concurrent Calls | Yes | No |
| Weekend & Holiday Coverage | Yes | Extra cost |
24/7/365 Coverage
Frontly
YesVirtual Receptionist Services
LimitedInstant Answer (no hold time)
Frontly
YesVirtual Receptionist Services
NoUnlimited Concurrent Calls
Frontly
YesVirtual Receptionist Services
NoWeekend & Holiday Coverage
Frontly
YesVirtual Receptionist Services
Extra costCapabilities
| Feature | Frontly | Virtual Receptionist Services |
|---|---|---|
| CRM Integration (Rex, etc.) | Yes | No |
| Real-Time Property Search | Yes | No |
| Automated Viewing Bookings | Yes | No |
| Lead Qualification | Yes | Basic |
| Portal Lead Auto-Response | Yes | No |
CRM Integration (Rex, etc.)
Frontly
YesVirtual Receptionist Services
NoReal-Time Property Search
Frontly
YesVirtual Receptionist Services
NoAutomated Viewing Bookings
Frontly
YesVirtual Receptionist Services
NoLead Qualification
Frontly
YesVirtual Receptionist Services
BasicPortal Lead Auto-Response
Frontly
YesVirtual Receptionist Services
NoCost & Scalability
| Feature | Frontly | Virtual Receptionist Services |
|---|---|---|
| Flat-Rate Pricing | Yes | No |
| No Per-Minute Charges | Yes | No |
| Scales Without Additional Cost | Yes | No |
| No Training Required | Yes | No |
Flat-Rate Pricing
Frontly
YesVirtual Receptionist Services
NoNo Per-Minute Charges
Frontly
YesVirtual Receptionist Services
NoScales Without Additional Cost
Frontly
YesVirtual Receptionist Services
NoNo Training Required
Frontly
YesVirtual Receptionist Services
NoDEEP DIVE
Key Differences Explained
Instant Response vs Queue Times
Virtual receptionist services route your calls to available operators. During peak times, callers wait on hold or get voicemail. Frontly answers every call within 3 rings, simultaneously handling as many calls as needed.
Deep Industry Knowledge vs Generic Scripts
Virtual receptionists follow basic scripts and take messages. Frontly searches your Rex CRM listings in real-time, qualifies buyers based on budget and criteria, and books viewings directly into your calendar.
Pricing Comparison
Unlimited calls. All features included.
Base fee + $1-2/minute. Weekend/after-hours coverage costs extra.
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FAQ
Frequently Asked Questions
Switching from a virtual receptionist service? We'll get you live in under a week.
Our team will handle everything: call flow migration, CRM setup, and phone number porting.