Where does Frontly capture the intake?

Every client intake call lands in your Frontly dashboard with the contact details, the matter type, the qualifying answers, and the full transcript. Your intake team logs into Frontly each morning, reviews the new matters, and carries the qualified ones into your practice management software. Optional email and SMS notifications push the intake summary straight to the duty solicitor.

Can Frontly run conflict-of-interest checks?

Yes, at a first-pass level. During intake, Frontly captures the prospective client's name and any opposing party mentioned. Flagged matters are surfaced in your Frontly dashboard with a 'potential conflict' tag and SMS-escalated to the responsible partner before an intake is confirmed. Final conflict determination always rests with the firm using your existing contact database.

Does Frontly handle after-hours personal injury and family law intake?

Yes. Personal injury and family law enquiries disproportionately arrive after business hours when clients finally have time to phone. Frontly captures the full intake, triages urgency, books a consultation into your calendar, and SMSes the duty solicitor if the matter is time-sensitive.

Does the AI give legal advice?

No. Frontly handles intake only. It captures the matter type, the client's details, and the qualifying answers, then books a consultation with a solicitor. It never provides legal advice or an opinion on a matter. First-pass conflict flags and all advice are confirmed by your firm.

Does Frontly integrate with Clio, LEAP, or Actionstep?

Frontly does not plug directly into your practice management software. Every intake, booking, and transcript instead lands in your Frontly dashboard, and your team carries the qualified matters across. There is nothing to connect, so you are live in about an hour rather than waiting on an integration project.

How much does an AI legal receptionist cost in Australia?

Frontly uses flat monthly pricing with no per-minute or per-call charges. Plans come in three sizes that scale with your monthly call minutes, and the current rates are on our pricing page. The closest AU competitor, Reptri, is around $200/mo flat but legal-only and inbound-only.

How is Frontly different from Reptri or LEX Reception?

Reptri is an AU-based legal-only AI service at around $200/mo flat, inbound only. Frontly is flat-rate but broader: multi-vertical platform, visual workflow builder, cross-call memory, AND outbound calling at scale (intake follow-up, consultation reminders). LEX Reception is US-origin with offshore data and human receptionists on a per-call fee structure. Frontly is AI-only, Australian-hosted, flat-rate.

How does Frontly book consultations?

Frontly uses its own scheduling system inside the Frontly dashboard. You configure consultation types, durations, and solicitor availability. The AI checks availability and books the consultation during the intake call. Confirmation SMS and email are sent automatically to both the client and the assigned solicitor.

Do law firms actually use AI to answer calls?

Yes, for intake rather than advice. Published legal marketing analysis found firms were answering around 45% of inbound calls before structured reception was introduced, and close to all of them afterwards. The AI qualifies the matter and books the consultation; the legal work stays with the lawyer.

Will an AI give legal advice to my callers?

No, and the boundary is set by you during setup. Frontly captures the matter type, the key facts and the contact details, then books the consultation. Anything that calls for judgement is escalated to your team. That scope is exactly why the model is adoptable in a regulated profession.

Law firm reception in a traditional office with a legal library

Capturing new-client intake right now

AI Front Desk for Law Firms

The client who called at 6pm won't wait.

Q: Do law firms need an answering service or an AI receptionist?

A legal answering service takes the caller's details and emails them to you. An AI receptionist runs the intake: it captures the qualifying answers, books the consultation, and delivers a full transcript. For a firm the difference is whether tomorrow starts with a name and number or with a matter ready to assess.

Frontly captures the intake and books the consult before they try the next firm.

Get Started Try a Free Test Call

Live in about an hourFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for law firms?

Frontly is the AI virtual receptionist and answering service for Australian law firms. It answers every new-client call 24/7, captures structured intake details, and books consultations, landing every matter in your Frontly dashboard for your team to action. Live in about an hour, flat monthly rate from $149, no lock-in.

THE PROBLEM

The Best Client You Lost Was the One Who Called After 5pm

72%

of personal injury and family law enquiries arrive outside business hours. They go to the next firm.

$3K-$30K+

average value of a single new matter. Missing a handful of intake calls a month is real revenue lost.

< 5 min

intake window before most legal clients start contacting the next firm on their list

$75K+/yr

cost of a dedicated intake coordinator. Frontly handles the same call volume 24/7 at a fraction of the cost.

HEAR IT FOR YOURSELF

Your AI Legal Receptionist Is Ready to Talk

Call our AI agent right now. It'll handle a new client intake enquiry, just like it would for your firm. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear exactly how Frontly will sound for your business.

Hear a real AI agent handle a typical inbound callNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in About an Hour. Built Around Your Practice Areas.

Connect Your Phone

Forward your firm's line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

We Design Your Intake Workflow

Our team maps your practice areas, fee structure, matter types, and conflict screening rules. We build the intake script around how your firm actually operates.

Go Live

Frontly answers every intake call 24/7, runs first-pass conflict screening, captures matter details, and books consultations into your Frontly dashboard for your team to carry across.

Connect Your Phone

Forward your firm's line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

We Design Your Intake Workflow

Our team maps your practice areas, fee structure, matter types, and conflict screening rules. We build the intake script around how your firm actually operates.

Go Live

Frontly answers every intake call 24/7, runs first-pass conflict screening, captures matter details, and books consultations into your Frontly dashboard for your team to carry across.

WHAT FRONTLY HANDLES

Every Client Call, Handled

Frontly answers intake 24/7 and captures the matter your team can't afford to lose to the next firm. Flat monthly rate, every intake in your Frontly dashboard, nothing to integrate. The AI takes intake only and never gives legal advice.

New-client intake

Captures the matter type, key details, and contact information, and writes a structured intake into your Frontly dashboard with the full transcript.

Consultation bookings

Checks your availability and books the initial consultation during the call, with confirmation sent to the client and the assigned solicitor.

Practice-area routing

Directs family, property, personal injury, commercial, and other enquiries to the right team based on your rules.

First-pass conflict flags

Captures the prospective client and any opposing party mentioned, and flags potential conflicts for the responsible partner. Final determination stays with the firm.

After-hours intake

Answers the personal injury and family law enquiries that arrive after 5pm, before the caller reaches the next firm on their list.

Visual Workflow Builder

Script Your Intake Around Your Practice Areas

We Build It For You

Our team maps your practice areas, your matter types, and your fee structure, then scripts the intake questions your firm actually asks.

Practice-Area Routing

Family, property, personal injury, and commercial enquiries each follow their own path to the right team.

Intake Only, Never Advice

The script is built to capture the matter and book the consultation. The AI does not answer legal questions, and the boundary is set by you.

First-Pass Conflict Questions

Capture the prospective client and any opposing party named, so a potential conflict is flagged before an intake is confirmed.

Change It Yourself

Adjust the questions, the routing, or the after-hours rules as your practice mix changes, without waiting on us.

Cross-Call Memory

Your AI Remembers Every Caller

Returning enquirers recognised on the next call
Previous conversation recalled, so nobody retells their situation
Earlier matter details carried across every call
Full caller history ready before your team picks it up

Frontly Dashboard

Every Intake, Ready For Your Team

Structured Intake, Not a Message

Each enquiry arrives as a written intake with the matter type and qualifying answers already captured, not a note asking you to call back.

Full Transcript on Every Call

Read exactly what the prospective client said, in their words, before the first consultation.

Conflict Flags Surfaced Early

Potential conflicts are tagged and escalated to the responsible partner rather than discovered later.

Cross-call History at a Glance

Every previous call from that enquirer, with the outcome already recorded.

Live Status Across the Firm

See which enquiries came in overnight and which consultations are already booked.

Outbound Campaign Manager

Follow Up Every Enquiry That Went Quiet

Re-engage Unconverted Enquiries

Frontly calls the enquiries that never booked a consultation, so a matter is not lost simply because nobody had time to follow up.

Consultation Reminders

Reduce no-shows by calling clients ahead of their booked consultation.

Same Builder, No New Tool

Script an outbound campaign with the same drag-and-drop builder you used for intake.

See What Landed

Track which callbacks converted into booked consultations.

See all features

INTEGRATIONS

Works with the software legal already runs on

Frontly connects to any system that exposes an OAuth2 or API-key integration. These are the ones we have verified for this industry.

LEAP

Connects via OAuth2. Vendor approves the connection first

Visit LEAP

Smokeball

Connects via OAuth2. Vendor approves the connection first

Visit Smokeball

Actionstep

Connects via OAuth2

Visit Actionstep

Clio

Connects via OAuth2

Visit Clio

Not on the list? If your system offers an OAuth2 or API-key integration, we can connect it. Tell us what you run and we will confirm before you commit to anything.

WHAT USUALLY DECIDES IT

The three questions that come up every time

A real person, whenever the caller wants one

Every workflow can hand the call to the responsible solicitor or your intake team. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.

More than one language, on the same number

Frontly takes intake in more than one language on the same firm number. For migration, family and personal injury work in particular, the enquiry often arrives from someone more comfortable explaining their situation in another language.

Flat monthly rate, with the meter switched off

No per-minute billing, no per-call fee, and no cap on how many questions the AI is allowed to answer. Your busiest month does not produce your largest invoice, and adding another topic to its knowledge does not add a line to the bill. See pricing for the current rates.

ANSWERING SERVICE OR AI

Do law firms need an answering service or an AI receptionist?

A legal answering service takes the caller's details and emails them to you. An AI receptionist runs the intake: it captures the qualifying answers, books the consultation, and delivers a full transcript. For a firm the difference is whether tomorrow starts with a name and number or with a matter ready to assess.

Where a staffed answering service still wins

Sensitive first calls. In family law, personal injury and criminal work, the first conversation can be the hardest one the caller has had all year. A trained operator manages that better, and some firms will always want a person on that line. Frontly transfers to your intake team on request.

Where Frontly wins

Intake is otherwise a structured interview, which is exactly what software is good at. Every enquiry gets the same qualifying questions in the same order, at 2am and on a Sunday, with the transcript attached. No detail is lost because the operator was writing quickly.

Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against OfficeHQ.

WHAT THE MARKET IS ALREADY DOING

The leak in legal intake is measurable, and firms have measured it

Legal is a high-value, low-volume phone business. One captured matter can be worth more than a year of the system. The published data shows how much was leaking before structured intake was introduced.

45%of inbound calls answered by firms before structured receptionReported in published legal marketing analysis. More than half of enquiries paid for through advertising never reached a person.

Near 100%captured after structured intake was introducedThe improvement was in capture, not in marketing spend. The enquiries were already being paid for.

Intake onlythe model keeps advice with lawyersQualify the matter, capture the facts, book the consultation. That boundary is what makes it adoptable in a regulated profession.

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