Where does Frontly capture the intake?

Every client intake call lands in your Frontly dashboard with the contact details, the matter type, the qualifying answers, and the full transcript. Your intake team logs into Frontly each morning, reviews the new matters, and carries the qualified ones into your practice management software. Optional email and SMS notifications push the intake summary straight to the duty solicitor.

Can Frontly run conflict-of-interest checks?

Yes, at a first-pass level. During intake, Frontly captures the prospective client's name and any opposing party mentioned. Flagged matters are surfaced in your Frontly dashboard with a 'potential conflict' tag and SMS-escalated to the responsible partner before an intake is confirmed. Final conflict determination always rests with the firm using your existing contact database.

Does Frontly handle after-hours personal injury and family law intake?

Yes. Personal injury and family law enquiries disproportionately arrive after business hours when clients finally have time to phone. Frontly captures the full intake, triages urgency, books a consultation into your calendar, and SMSes the duty solicitor if the matter is time-sensitive.

Does the AI give legal advice?

No. Frontly handles intake only. It captures the matter type, the client's details, and the qualifying answers, then books a consultation with a solicitor. It never provides legal advice or an opinion on a matter. First-pass conflict flags and all advice are confirmed by your firm.

Does Frontly integrate with Clio, LEAP, or Actionstep?

Frontly does not plug directly into your practice management software. Every intake, booking, and transcript instead lands in your Frontly dashboard, and your team carries the qualified matters across. There is nothing to connect, so you are live in under a day rather than waiting on an integration project.

How much does an AI legal receptionist cost in Australia?

Frontly uses flat monthly contract pricing with no per-minute or per-call charges. Pricing is tailored to your firm size, practice areas, and call volume. Contact us for a quote; we respond within 24 hours. The closest AU competitor, Reptri, is around $200/mo flat but legal-only and inbound-only.

How is Frontly different from Reptri or LEX Reception?

Reptri is an AU-based legal-only AI service at around $200/mo flat, inbound only. Frontly is flat-rate but broader: multi-vertical platform, visual workflow builder, cross-call memory, AND outbound calling at scale (intake follow-up, consultation reminders). LEX Reception is US-origin with offshore data and human receptionists on a per-call fee structure. Frontly is AI-only, Australian-hosted, flat-rate.

How does Frontly book consultations?

Frontly uses its own scheduling system inside the Frontly dashboard. You configure consultation types, durations, and solicitor availability. The AI checks availability and books the consultation during the intake call. Confirmation SMS and email are sent automatically to both the client and the assigned solicitor.

Law firm reception in a traditional office with a legal library

Capturing new-client intake right now

AI Front Desk for Law Firms

The client who called at 6pm won't wait.

Frontly captures the intake and books the consult before they try the next firm.

Get Started Try a Free Test Call

Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for law firms?

Frontly is the AI front desk for Australian law firms. It answers every new-client call 24/7, captures structured intake details, and books consultations, landing every matter in your Frontly dashboard for your team to action. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

The Best Client You Lost Was the One Who Called After 5pm

72%

of personal injury and family law enquiries arrive outside business hours. They go to the next firm.

$3K-$30K+

average value of a single new matter. Missing a handful of intake calls a month is real revenue lost.

< 5 min

intake window before most legal clients start contacting the next firm on their list

$75K+/yr

cost of a dedicated intake coordinator. Frontly handles the same call volume 24/7 at a fraction of the cost.

HEAR IT FOR YOURSELF

Your AI Legal Receptionist Is Ready to Talk

Call our AI agent right now. It'll handle a new client intake enquiry, just like it would for your firm. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. Built Around Your Practice Areas.

Connect Your Phone

Forward your firm's line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

We Design Your Intake Workflow

Our team maps your practice areas, fee structure, matter types, and conflict screening rules. We build the intake script around how your firm actually operates.

Go Live

Frontly answers every intake call 24/7, runs first-pass conflict screening, captures matter details, and books consultations into your Frontly dashboard for your team to carry across.

Connect Your Phone

Forward your firm's line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

We Design Your Intake Workflow

Our team maps your practice areas, fee structure, matter types, and conflict screening rules. We build the intake script around how your firm actually operates.

Go Live

Frontly answers every intake call 24/7, runs first-pass conflict screening, captures matter details, and books consultations into your Frontly dashboard for your team to carry across.

WHAT FRONTLY HANDLES

Every Client Call, Handled

Frontly answers intake 24/7 and captures the matter your team can't afford to lose to the next firm. Flat monthly rate, every intake in your Frontly dashboard, nothing to integrate. The AI takes intake only and never gives legal advice.

New-client intake

Captures the matter type, key details, and contact information, and writes a structured intake into your Frontly dashboard with the full transcript.

Consultation bookings

Checks your availability and books the initial consultation during the call, with confirmation sent to the client and the assigned solicitor.

Practice-area routing

Directs family, property, personal injury, commercial, and other enquiries to the right team based on your rules.

First-pass conflict flags

Captures the prospective client and any opposing party mentioned, and flags potential conflicts for the responsible partner. Final determination stays with the firm.

After-hours intake

Answers the personal injury and family law enquiries that arrive after 5pm, before the caller reaches the next firm on their list.

Visual Workflow Builder

Design Call Flows Without Code

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

Returning callers recognised instantly
Caller preferences and history recalled across every call
No repeating themselves, ever
Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Legal

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

Virtual vs AI receptionist

They look similar and cost very differently. A practical guide to choosing.

Read the guide

Ready to Win Every Intake?

Set up your AI front desk in under a day. No lock-in. No setup fees. Flat monthly rate.

Activate My Legal Front Desk Talk to the Team