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AI Agents · Inbound

Never miss another call, day or night.

Frontly's Inbound Agent answers within seconds, every hour of every day. It books appointments, answers questions, and captures every lead, then drops the transcript and outcome straight into your dashboard.

Inbound calls
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Answers in seconds · Australian-hosted · Live in about an hour

The short answer

What is a Frontly Inbound Agent?

A Frontly Inbound Agent is an AI receptionist that answers your business phone line 24/7. It picks up within seconds, holds a natural conversation, works out what the caller needs, and completes the approved action during the call: answering the question, booking the appointment, capturing the enquiry, or warm-transferring to a person. Every call lands in your dashboard with a transcript and a tagged outcome.

The problem

Every missed call is a customer who calls someone else

Voicemail loses business. After-hours calls go unanswered. At peak times the line is engaged and callers hang up. The phone is still where your customers decide whether to trust you, and a missed call is a decision made without you.

Frontly answers every call, every time, and turns it into a booking, a lead, or a logged outcome.

Answers 24/7, including weekends and holidaysNo hold queue, everUnlimited concurrent callsFull transcript on every call

Always answers

Picks up within seconds, around the clock

Day, night, weekends, and public holidays, Frontly answers fast. There is no voicemail and no after-hours gap. Your customers reach a natural-sounding agent the moment they call.

  • 24/7 coverage with no after-hours service to switch on
  • Answers in seconds, no hold music
  • Books, qualifies, and answers questions during the call

Inbound call answered in seconds

No bottlenecks

Answers one call or five hundred at the same time

Frontly spins up a fresh session for every call, so a spike never means a busy signal. When tax season, an open-home weekend, or a campaign drives a surge, every caller still gets answered.

  • Unlimited concurrent calls, one session per caller
  • No queueing and no 'please hold'
  • Handles surges without extra setup

Many calls handled at once

Sounds human

A real conversation, not a phone tree

Frontly listens while the caller is still talking, acknowledges naturally, and handles interruptions. Callers can speak normally instead of pressing 1 for this and 2 for that.

  • Natural turn-taking with low latency
  • Understands intent, not just keywords
  • Recovers gracefully if a caller goes off-script

Natural back-and-forth conversation

Nothing lost

Every call captured and ready to act on

Each conversation is transcribed, with the outcome tagged and dropped into your dashboard. Your team logs in and acts on what came in overnight, no guessing about what was said.

  • Timestamped, turn-by-turn transcript on every call
  • Outcome tagged automatically
  • Bookings and leads land in your dashboard

Transcript and outcome in the dashboard

How it works

From ring to result in three steps

1

A call comes in

Forward your business line to Frontly, or use the local number Frontly allocates for your state. The agent answers in your business name within seconds.

2

Frontly handles it

It answers questions, checks availability, books the appointment, or qualifies the lead, following your call workflow.

3

The outcome lands in your dashboard

Transcript, booking, and outcome appear the moment the call ends, ready for your team to act on.

Envision it in your business

Where the Inbound Agent earns its keep

The same agent, covering the calls your business cannot afford to miss.

After-hours coverage

Capture the evening and weekend calls that used to hit voicemail.

Overflow at peak

Answer every caller during a rush instead of leaving them on hold.

Reception relief

Free your front desk from the phone so they can focus on people in the room.

Missed-call rescue

Turn the calls you currently miss into booked appointments and leads.

Booking capture

Let callers book during the call, with confirmations sent automatically.

FAQ deflection

Answer the same routine questions instantly, every time, without tying up staff.

A local number from day one

Start with a local Australian number for your state, connected to your agent before the first call.

About your phone number

Frontly Enterprise

Running this across a whole organisation?

Frontly Enterprise runs as many inbound agents as you need, with an AI front desk that routes each caller to the right team.

Explore Frontly Enterprise

SET UP AROUND YOUR INDUSTRY, WITH YOU

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

After-hours answering service

Calls keep coming after you close, and an on-call roster is an expensive way to catch them.

See the industry page

Virtual receptionist

Every business needs the phone answered professionally, whatever it sells.

See the industry page

Real estate answering service

Buyer enquiries arrive in bursts around listings and inspections, and go cold within the hour.

See the industry page

Accountant answering service

Call volume triples through tax season without the team tripling with it.

See the industry page

FAQ

Frequently asked questions

Yes. The Inbound Agent checks availability and books the appointment during the call, then sends a confirmation and logs it in your dashboard.

Yes. The agent answers 24/7, including evenings, weekends and public holidays, and there is no separate after-hours service to switch on or pay for. It behaves identically at 3am on a Sunday as it does at 10am on a Tuesday: same greeting, same workflow, same booking and transfer rules. Calls outside your business hours land in your dashboard with a transcript, so the first thing you see on Monday is what was already handled.

Most agents are live in about an hour, once your first workflow is set up with you and your number is forwarded to Frontly.

Frontly spawns one independent session per call, so concurrent calls do not compete for a shared line. There is no fixed channel limit to provision.

Each call runs a full voice pipeline with neural voice-activity detection, speech-to-text, the language model, and text-to-speech. Partial speech is forwarded while the caller is still talking to keep responses prompt.

Yes, on every plan, inbound and outbound. Each call stores a timestamped, turn-by-turn transcript alongside the tagged outcome and the full call history, all visible in your dashboard the moment the call ends. A recording of the call audio is a separate add-on.

Beyond phone numbers, Frontly offers an embeddable browser call button so visitors can talk to your agent from your website, rate-limited and restricted to your domains.

Multiple phone numbers can route to different agents, so a single account can run distinct agents for different departments or locations.

During a call the agent keeps a running summary and the recent turns verbatim, so it stays coherent across a long conversation without losing earlier context.

HEAR IT FOR YOURSELF

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