Your AI receptionist. Answers your calls while you run your business.

Frontly is an Australian AI receptionist. It answers your business calls 24/7, works out what each caller needs and takes care of it: answering the question, booking the appointment, capturing the enquiry or putting the call through to the right person. It also rings your customers with reminders and follow-ups, and every call lands in your Frontly dashboard with a transcript.

See every capabilityTry a live test call

An AI receptionist answers your business phone and holds a natural conversation with the caller. Unlike voicemail, it asks questions, understands the answers and gets the job done during the call: it books the appointment, answers the question or passes the call to the right person, instead of leaving a message for someone to deal with later.

AI vs a human receptionist

No. An answering service takes a message for you to deal with later. Frontly takes care of the call itself: it books the appointment, answers the question from your own information, captures the enquiry or puts the caller through to the right person. You come back to finished work, not a pile of messages.

Frontly vs a virtual receptionistFrontly vs OfficeHQ

A traditional IVR makes callers translate their problem into a numbered option, and routing is all it can do. Frontly lets the caller explain what they need in their own words, asks a follow-up when it is unclear, and either resolves the call outright or connects them to the right person with a spoken briefing.

See AI IVR

It sounds natural, and it never pretends to be a person. Frontly speaks in voices built for live phone calls, including Australian accents, and copes with interruptions, follow-up questions and the many ways people say the same thing. You choose the voice, the greeting and the tone. The best test is to ring it yourself.

Call the agent nowHear the voices

They can, and you decide how Frontly introduces itself, for example as your business's AI receptionist. Frontly never pretends to be a person. What a caller notices most is that somebody picks up straight away, understands what they need and gets it sorted, at 9pm on a Sunday as readily as at 10am on a Tuesday.

It can take most of the phone work off your team's plate. Frontly answers, books, handles the common questions and passes on the rest, so your receptionist is free for the people at the counter and the calls that need a human touch. You can start with after hours and overflow, then widen it as you see what it handles.

More of the calls you already get turn into work. Frontly can replace a paid after-hours or overflow service, put off the next hire, cover more locations with the same team and turn more calls into booked appointments, while your receptionist looks after the people in front of them.

AI or human receptionist: which fits your business

An offshore receptionist suits work needing broad human judgement or general admin support. Frontly is usually stronger on repeatable phone workflows: available 24/7, applies your policy identically every time, and connects to your systems. Some businesses run both, with people handling the exceptions.

Yes. In most setups your existing number forwards to Frontly, and you choose whether that is every call, only unanswered calls, only calls when the line is busy, or only after hours. Customers keep ringing the number they already know and your current phone system stays where it is.

Usually not. Frontly runs alongside an existing mobile, landline, VoIP or PBX setup using call forwarding or SIP. Your handsets, extensions and internal routing stay as they are. The right connection method depends on your current phone setup.

Yes. Frontly can take every call, cover only outside business hours, or act as overflow when nobody answers within a set number of rings. Plenty of businesses start with after-hours only, watch what it handles, and widen the coverage from there.

See after-hours answering

Yes, concurrently, up to the capacity configured for your service. That is what changes during a campaign, an outage, a seasonal peak or an open-home weekend: callers are not pushed to voicemail because the line is already engaged, which is exactly when most businesses lose the most work.

It follows the escalation rules you set. It can transfer the caller, notify an on-call person, send an SMS or email, create a task, or capture a detailed message. Whoever receives it gets the caller's details and the reason for the call rather than just a name and a number.

Yes. Transfers can be triggered by what the caller asks for, the urgency, the department, the location, the time of day, or the on-call roster. Frontly collects the relevant details first and hands over with a spoken briefing, so the caller does not repeat the story they have just told.

Yes. Frontly checks availability and books, moves or cancels appointments while the caller is on the line, in its own calendar or a connected booking system, following the rules you set. The caller hangs up with a time, and you find the booking waiting in your dashboard.

How inbound answering works

Yes. Frontly connects to calendars, CRMs, practice systems, property platforms and help desks, and every one is listed on our integrations page as Available or Requires vendor approval. Integrations are what let Frontly complete an action during the call instead of generating another message for staff to process later.

See every integration

Yes. You control the business information, the approved answers, the qualifying questions, the escalation rules, and which actions Frontly is allowed to take. Different workflows can run for business hours, after hours, individual locations, departments and caller types.

See the workflow builder

You do, in the visual builder. You start from a prebuilt receptionist workflow, customise it with your business information, test it before going live and update it whenever your needs change, with email support for questions about using Frontly. If you want expert guidance, the managed service gives you a Customer Success Partner who reviews your workflows and makes recommendations.

See the workflow builderSee the managed service on pricing

Through the Frontly dashboard as structured records: caller details, what they wanted, the outcome, the follow-up action, and the full transcript. The same information can be pushed by email or SMS, or into a connected CRM or booking system, so the right person sees it without logging in.

Frontly's core platform and your call records are hosted in Australian data centres. To deliver real-time conversation, limited call content is processed by specialist speech and language providers, some located overseas, under no-retention terms. Our privacy page sets out the full data flow rather than reducing it to a slogan.

Read the data flow

Every call is transcribed, including outbound campaign calls, and the full call history sits in your dashboard. A voice recording of the call audio is separate: it is off by default, and switched on per account rather than per agent.

No. Recording is set at the account level, so once it is on, every inbound and outbound call is recorded. There is no per-call opt-out. That is why the disclosure in your greeting matters, and why the obligation to get it right sits with you.

Clause 8.4 of our Terms

Yes, more than 40 of them. A caller can speak Mandarin, Hindi, Arabic, Vietnamese or Punjabi and get a natural answer in the same language, on a dedicated line for each language or one number for several. Listen to the voices before you choose, and test any language you rely on before it takes real calls.

Voices and languagesWhy multilingual cover is a hiring problem

Yes. Frontly runs approved outbound workflows including appointment reminders, recalls, confirmations, screening and follow-ups, from the same platform that answers your inbound line. Outbound campaigns follow Australian consent, caller identification, permitted calling hours and Do Not Call Register requirements.

See outbound campaignsWhat the ACMA rules require of AI calling

Setup time depends on verification, workflow complexity and integrations. You customise the general receptionist workflow with your business information, questions and call-handling rules, then test it before going live. Integrations, complex booking rules and multi-location escalation paths need more testing.