Every Patient Call Answered. Every Script Request Captured.
Frontly is the AI medical receptionist for Australian GP clinics. Books appointments 24/7, handles repeat script requests, triages urgent calls, and integrates with Best Practice, Medical Director, and Cliniko. Flat monthly rate. No per-minute billing. Australian-hosted.
THE PROBLEM
A Missed Call Is a Missed Patient
21x
more likely to retain a patient if you respond to their enquiry within 5 minutes
Source: Harvard Business Review
At capacity.
Most GP clinics are at or near call capacity during peak hours. Patients who can't get through often give up and find another clinic.
< 5 sec
Frontly's average answer time. Every patient call answered before they hang up.
HEAR IT FOR YOURSELF
Your AI Agent Is Ready to Talk
Call our demo agent right now. It'll handle a patient appointment request, just like it would for your clinic. No signup required.
Call via Browser
Talk to the AI agent instantly through your browser. No signup, no credit card.
Book a Sales Demo
Prefer to speak with our team? Fill out the details below and we'll schedule a full walkthrough.
HOW IT WORKS
Live in Under a Day. No Disruption to Your Clinic.
Connect Your Phone
Forward your existing clinic line or get a dedicated AI number. No hardware changes needed.
We Configure Your Workflow
Our team builds call flows around your appointment types, practitioner schedules, and clinic protocols, including how you handle urgent versus routine calls.
Go Live
Frontly answers every call, books patients into your schedule, handles repeat script requests, and routes urgent calls to the right person automatically.
Connect Your Phone
Forward your existing clinic line or get a dedicated AI number. No hardware changes needed.
We Configure Your Workflow
Our team builds call flows around your appointment types, practitioner schedules, and clinic protocols, including how you handle urgent versus routine calls.
Go Live
Frontly answers every call, books patients into your schedule, handles repeat script requests, and routes urgent calls to the right person automatically.
Visual Workflow Builder
Design Call Flows Without Code
We Build It For You
Our team designs and configures your custom workflows based on your exact business requirements.
Pre-Built Templates
Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.
Fully Customisable
Tweak every word your AI says. Make changes yourself anytime after launch.
Drag-and-Drop Builder
10+ building blocks you can rearrange, duplicate, and configure without code.
Intelligent Branching
Route calls based on caller intent, time of day, property type, or any custom rule.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning callers recognised instantly
- Caller preferences and history recalled across every call
- No repeating themselves, ever
- Full caller history at your fingertips
Instant Enquiry Follow-Up
New Enquiry In. AI Calls Back Within Minutes.
- Auto-parses incoming enquiry emails from any source
- Automatic contact creation in your CRM
- AI follow-up call dispatched in minutes
- SLA tracking and response time reporting
Outbound Campaign Manager
One of the First AI Phone Systems With Full Outbound Capability
Automated Outreach at Scale
Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.
Multiple Campaign Agents
Design different outbound agents for different scenarios. Activate the right one when you need it.
Same Workflow Designer
Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.
ACMA Compliant by Default
Every outbound call follows Australian telecommunications regulations. Compliance is built in, not bolted on.
Real-Time Call Outcomes
Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.
PRICING
Simple, Flat-Rate Pricing
No per-minute charges. No surprises. Every feature included.
Starter
For single-office agencies getting started with AI
Contact for pricing
Flat monthly rate with no per-minute charges
- 1 AI phone number
- Unlimited inbound calls
- Visual workflow builder
- Rex CRM integration
- Email & SMS notifications
- Call transcripts & recordings
- Business hours routing
Professional
For growing agencies that need the full platform
Contact for pricing
Flat monthly rate with every feature included
- Everything in Starter, plus:
- Multiple AI phone numbers
- Portal lead auto-ingestion
- Cross-call memory
- Outbound campaign manager
- After-hours coverage
- Priority support
- Multi-office management
Enterprise
For franchise groups and multi-office networks
Custom
Tailored to your network
- Everything in Professional, plus:
- Unlimited offices & numbers
- Custom integrations
- Dedicated account manager
- White-label options
- SLA guarantees
- Custom AI training
- API access
FAQ
Frequently Asked Questions
Ready to Make Every Patient Feel Heard?
Set up your AI front desk in under a day. No lock-in. No credit card required.