How does Frontly book GP appointments?

Frontly uses its own scheduling system inside the Frontly dashboard. You configure your appointment types, durations, and practitioner availability. The AI checks availability in real time and books patients straight into Frontly. Your reception team logs in each morning to see what came in overnight, then carries the bookings into your practice management software.

How does Frontly handle urgent patient calls?

You define what counts as urgent during setup. Frontly can route urgent calls immediately to an on-call nurse or GP, or provide triage guidance while escalating. Standard bookings and enquiries are handled automatically.

Can Frontly handle repeat script requests?

Yes. Frontly can take repeat script requests, confirm patient identity, and log the request in your Frontly dashboard, freeing your reception team from repetitive inbound calls.

Is patient data kept secure and in Australia?

Yes. All data is stored in Australia on encrypted, Australian-hosted infrastructure. Frontly collects only a caller's name and phone number to book appointments and answer enquiries, and does not handle clinical records.

How long does setup take?

Most GP clinics are live within a day. We handle the configuration, including call flows and number setup. You review and approve before going live.

How much does an AI medical receptionist cost in Australia?

Frontly uses flat monthly contract pricing with no per-minute or per-call charges. Pricing is tailored to your practice size and call volume. Contact us for a quote; we respond within 24 hours. Competitors like Healthengine Helen charge per practitioner plus usage; Lyngo AI charges per minute. Frontly does not.

How is Frontly different from Healthengine Helen or Lyngo AI?

Healthengine Helen is strong at in-network booking but is priced per practitioner with usage fees. Lyngo AI is sub-$0.80 per minute, which stings at volume. Frontly is flat-rate with both inbound and outbound calling, plus our visual workflow builder and cross-call memory let you tailor triage and returning-patient recognition in ways neither competitor offers. Bookings live in your Frontly dashboard, not in a third party's system.

GP clinic reception with waiting patients and an exam room behind

Answering patient calls right now

AI Front Desk for GP Clinics

Your reception line rings out. Patients don't call back.

Frontly answers every call and books the appointment, no hold, no voicemail.

Get Started Try a Free Test Call

Live in under a dayFlat monthly rateNo lock-inAustralian-built

The short answer

What is Frontly for general practice?

Frontly is the AI front desk for Australian general practices and medical clinics. It answers every patient call 24/7, books appointments, and handles repeat-script and recall requests, capturing every message in your Frontly dashboard for your reception team. Live in under a day, flat monthly rate from $149, no lock-in.

THE PROBLEM

A Missed Call Is a Missed Patient

21x

more likely to retain a patient if you respond to their enquiry within 5 minutes

Source: Harvard Business Review

At capacity.

Most GP clinics are at or near call capacity during peak hours. Patients who can't get through often give up and find another clinic.

Instant

Frontly answers the moment the call comes in. Every patient call answered before they hang up.

HEAR IT FOR YOURSELF

Your AI Agent Is Ready to Talk

Call our AI agent right now. It'll handle a patient appointment request, just like it would for your clinic. No signup required.

Test Call

Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.

Hear a real AI agent handle a typical inbound callAbout 30 seconds from click to first helloNo signup, no card, no waiting on a sales rep

HOW IT WORKS

Live in Under a Day. No Disruption to Your Clinic.

Connect Your Phone

Forward your existing clinic line or get a dedicated AI number. No hardware changes needed.

We Configure Your Workflow

Our team builds call flows around your appointment types, practitioner schedules, and clinic protocols, including how you handle urgent versus routine calls.

Go Live

Frontly answers every call, books patients into your schedule, handles repeat script requests, and routes urgent calls to the right person automatically.

Connect Your Phone

Forward your existing clinic line or get a dedicated AI number. No hardware changes needed.

We Configure Your Workflow

Our team builds call flows around your appointment types, practitioner schedules, and clinic protocols, including how you handle urgent versus routine calls.

Go Live

Frontly answers every call, books patients into your schedule, handles repeat script requests, and routes urgent calls to the right person automatically.

WHAT FRONTLY HANDLES

Every Patient Call, Handled

Frontly answers the calls your front desk can't get to at peak times and makes the recall calls no one has time for. Every message captured in your Frontly dashboard, nothing to integrate.

Appointment booking

Captures the patient's name, contact details, and reason for the visit, then books the first suitable slot straight into your Frontly dashboard.

Repeat-script requests

Takes repeat prescription requests, confirms the patient's details, and logs each one for your reception team to action without tying up the phone.

Recall reminders (outbound)

Calls your recall list to book patients in for their next check-up or follow-up, and logs every outcome. No per-call fees.

Message and triage capture

Records the caller's symptoms and request, flags anything urgent, and routes it to the nurse or GP so the right calls reach the right person quickly.

After-hours and overflow

Answers nights, weekends, and the calls that ring out when reception is at capacity, so patients aren't left on hold or sent to voicemail.

Visual Workflow Builder

Design Call Flows Without Code

We Build It For You

Our team designs and configures your custom workflows based on your exact business requirements.

Pre-Built Templates

Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.

Fully Customisable

Tweak every word your AI says. Make changes yourself anytime after launch.

Drag-and-Drop Builder

10+ building blocks you can rearrange, duplicate, and configure without code.

Intelligent Branching

Route calls based on caller intent, time of day, property type, or any custom rule.

Cross-Call Memory

Your AI Remembers Every Caller

Returning callers recognised instantly
Caller preferences and history recalled across every call
No repeating themselves, ever
Full caller history at your fingertips

Frontly Dashboard

Your Cockpit For Every Call, Booking and Outcome

Every Booking In One Place

Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.

Full Transcript on Every Call

Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.

Cross-call History at a Glance

See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.

Email + SMS as Workflow Tools

Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.

Live Status Across Inbound + Outbound

Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.

Outbound Campaign Manager

One of the First AI Phone Systems With Full Outbound Capability

Automated Outreach at Scale

Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.

Multiple Campaign Agents

Design different outbound agents for different scenarios. Activate the right one when you need it.

Same Workflow Designer

Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.

Real-Time Call Outcomes

Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.

See all features

256-bit Encryption

Australian-hosted

Privacy Act 1988 compliant

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for General Practice

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Outbound campaigns

Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.

Run outbound

Compare Frontly

Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.

See comparisons

What an AI receptionist costs

Flat-rate, per-minute, per-call, and credit models compared, with the ROI maths.

Read the guide

Ready to Make Every Patient Feel Heard?

Set up your AI front desk in under a day. No lock-in. No credit card required.

Activate My Medical Front Desk Talk to the Team