Frontly vs Hiring a Human Receptionist
A full-time receptionist costs $55K-75K/year, works 38 hours a week, and can only handle one call at a time. Frontly works 24/7, handles unlimited calls simultaneously, and costs a fraction of the price.
- Save $50K-70K/year compared to a full-time receptionist salary
- 24/7 coverage, not just 9-5 Monday to Friday
- Handle 100 calls at once with no hold times and no missed calls
- Never calls in sick, takes leave, or quits without notice
- Integrates with your CRM, not just takes messages
Availability
| Feature | Frontly | Human Receptionist |
|---|---|---|
| 24/7/365 Coverage | Yes | No |
| Unlimited Concurrent Calls | Yes | No |
| No Sick Days or Leave | Yes | No |
| Instant Scale During Peak | Yes | No |
24/7/365 Coverage
Frontly
YesHuman Receptionist
NoUnlimited Concurrent Calls
Frontly
YesHuman Receptionist
NoNo Sick Days or Leave
Frontly
YesHuman Receptionist
NoInstant Scale During Peak
Frontly
YesHuman Receptionist
NoCapabilities
| Feature | Frontly | Human Receptionist |
|---|---|---|
| CRM Data Entry & Search | Yes | Manual |
| Property Listing Knowledge | Real-time search | Must memorise |
| Consistent Call Quality | Yes | Varies |
| Multi-Language Support | Yes | Rare |
CRM Data Entry & Search
Frontly
YesHuman Receptionist
ManualProperty Listing Knowledge
Frontly
Real-time searchHuman Receptionist
Must memoriseConsistent Call Quality
Frontly
YesHuman Receptionist
VariesMulti-Language Support
Frontly
YesHuman Receptionist
RareCost
| Feature | Frontly | Human Receptionist |
|---|---|---|
| Annual Cost | From ~$6K/year | $55K-75K/year |
| Superannuation | N/A | 11.5% |
| Training Costs | $0 | $2K-5K |
| Leave Loading | N/A | 17.5% |
Annual Cost
Frontly
From ~$6K/yearHuman Receptionist
$55K-75K/yearSuperannuation
Frontly
N/AHuman Receptionist
11.5%Training Costs
Frontly
$0Human Receptionist
$2K-5KLeave Loading
Frontly
N/AHuman Receptionist
17.5%DEEP DIVE
Key Differences Explained
The True Cost of a Human Receptionist
Salary ($55K-75K) is just the start. Add superannuation (11.5%), leave loading, workers comp, training, sick days, and recruitment costs when they leave. The true cost is $70K-95K/year, and they still only work 38 hours a week.
Frontly Augments, Not Replaces
Many agencies use Frontly alongside their existing team. The AI handles after-hours calls, overflow during peak times, and routine enquiries, freeing your human team for high-value client interactions.
Pricing Comparison
24/7 coverage. Unlimited calls. All features included.
38 hours/week. One call at a time. Plus super, leave, training.
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