AI Virtual Receptionist and Outsourced Reception Service

Yes. Frontly can route calls based on caller intent, time of day, department, or any custom rule you define. Think of it as a smart switchboard, but without the hardware.

Frontly takes a detailed message, captures it in your Frontly dashboard with the full transcript, optionally SMS-alerts the team member, and offers the caller a callback time. No caller is left without a professional response.

No. Frontly answers from the business information you give it, and when a question falls outside that it tells the caller someone will get back to them, takes the details and passes them on, or transfers the call if you have set one up. The question and transcript appear in your dashboard, so you can add the answer in the visual builder.

Yes. Frontly supports full conversations in more than 40 languages today, including English, Mandarin, Japanese, Spanish, French and Hindi. Each agent speaks the language you set, such as a dedicated Mandarin line, and on the Pro plan your front-desk agent can hand callers to a specialist in their language. Every call is captured in your Frontly dashboard the same way, with the full transcript.

Yes, completely. You control the greeting, the name the AI uses, how it introduces itself, and every word of the call flow. Most businesses launch with a greeting like 'Good morning, [Business Name], how can I help you today?'

About an hour for a standard setup. The workflows are templated, so most of the work is agreeing your greeting, your routing rules and who a transfer should reach. We provision the number and you review the flow before it goes live. Unusual requirements need scoping first, and we will tell you upfront if yours is one of them.

Frontly answers them the same way it answers during the day. Routine questions are resolved on the call, anything genuinely urgent is escalated under rules you set, and everything else lands in your Frontly dashboard for the morning. Your team starts the day with completed work rather than a voicemail list.

Frontly is a flat monthly rate with a monthly call-minute allowance, and every caller is answered at once however many ring together. That is the main difference from answering services, which charge for every call from the first one. See our pricing page for current rates and plan options.

No. Most businesses run Frontly alongside their team. It covers after hours, overflow when everyone is already on a call, and the routine enquiries that interrupt more valuable work. Your receptionist keeps the in-person and relationship work, which is where a person is genuinely better.

Yes, in the sense that matters: your calls are answered outside the office, in your business name, around the clock. The difference from traditional outsourced reception is that an AI answers instead of a call-centre operator, so every caller is answered at once, bookings and routing complete on the call, and you pay a flat monthly rate rather than a charge for every call.