AI Front Desk & Virtual Reception
A receptionist that never takes a break.
Frontly answers every call, greets every caller, and books straight into your diary, 24/7.
The short answer
What is Frontly for reception?
Frontly is the AI front desk that answers or backs up your reception line. It picks up every call professionally 24/7, captures messages and bookings, and routes urgent calls to the right person, landing every message in your Frontly dashboard. Live in under a day, flat monthly rate from $149, no lock-in.
THE PROBLEM
Every Missed or Mishandled Call Costs You
21x
more likely to convert a caller into a customer if you respond within 5 minutes
Source: Harvard Business Review
First impression.
How your phone is answered is often the first experience a potential client has with your business. A missed or poorly handled call rarely gets a second chance.
Instant
Frontly answers the moment the call comes in. Every caller gets a professional response before they hang up.
HEAR IT FOR YOURSELF
Your AI Agent Is Ready to Talk
Call our AI agent right now. It'll handle a general business enquiry, just like it would for your organisation. No signup required.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly will sound for your business in about 30 seconds.
HOW IT WORKS
Live in Under a Day. No Hardware Required.
Connect Your Phone
Forward your existing business line or get a dedicated AI number. No hardware. No IT project.
We Design Your Workflow
Our team builds call flows around your business: your departments, routing rules, hours, and how you want callers greeted and handled.
Go Live
Frontly answers every call, routes to the right person or department, handles enquiries, and captures messages automatically.
Connect Your Phone
Forward your existing business line or get a dedicated AI number. No hardware. No IT project.
We Design Your Workflow
Our team builds call flows around your business: your departments, routing rules, hours, and how you want callers greeted and handled.
Go Live
Frontly answers every call, routes to the right person or department, handles enquiries, and captures messages automatically.
WHAT FRONTLY HANDLES
Every Call, Handled
Frontly answers, routes, and takes messages exactly as a trained receptionist would, on the first ring, every time. Every interaction captured in your Frontly dashboard, nothing to integrate.
Call answering and message capture
Greets every caller in your business name, takes a detailed message, and captures it in your Frontly dashboard with the full transcript.
Routing and transfer
Works out who the caller needs, transfers to the right person or department, and takes a message with a callback time when they're unavailable.
Appointment booking
Checks availability and books the caller straight into your diary during the call, ready for your team.
Overflow when the line is busy
Picks up the calls your team can't get to at peak times, so callers reach a friendly voice on the first ring instead of hold music.
After-hours cover
Answers nights, weekends, and public holidays, captures every message and booking, and routes anything urgent to the right person.
Visual Workflow Builder
Design Call Flows Without Code
We Build It For You
Our team designs and configures your custom workflows based on your exact business requirements.
Pre-Built Templates
Common scenarios like appointment bookings, after-hours answering, and follow-up calls, ready from day one.
Fully Customisable
Tweak every word your AI says. Make changes yourself anytime after launch.
Drag-and-Drop Builder
10+ building blocks you can rearrange, duplicate, and configure without code.
Intelligent Branching
Route calls based on caller intent, time of day, property type, or any custom rule.
Cross-Call Memory
Your AI Remembers Every Caller
- Returning callers recognised instantly
- Caller preferences and history recalled across every call
- No repeating themselves, ever
- Full caller history at your fingertips
Frontly Dashboard
Your Cockpit For Every Call, Booking and Outcome
Every Booking In One Place
Inbound and outbound bookings land in your Frontly dashboard. Your team logs in each morning and acts on what came in overnight.
Full Transcript on Every Call
Every conversation is transcribed and stored. No more 'what did the caller actually say' guessing.
Cross-call History at a Glance
See every call from a returning customer, with the AI's qualifying answers and outcome already tagged.
Email + SMS as Workflow Tools
Configure the AI to email a confirmation, SMS a reminder, or alert your on-call team. As a workflow tool, not an integration project.
Live Status Across Inbound + Outbound
Watch active calls, in-progress campaigns, and capacity across all your AI agents from a single screen.
Outbound Campaign Manager
One of the First AI Phone Systems With Full Outbound Capability
Automated Outreach at Scale
Create AI agents that call your contacts automatically. Appointment reminders, service follow-ups, and seasonal promotions, all on autopilot.
Multiple Campaign Agents
Design different outbound agents for different scenarios. Activate the right one when you need it.
Same Workflow Designer
Use the same drag-and-drop builder to script outbound calls. If you can build an inbound flow, you can launch a campaign.
Real-Time Call Outcomes
Track results as they happen - viewings confirmed, callbacks requested, voicemails left. Full reporting on every campaign.
FAQ
Frequently Asked Questions
KEEP EXPLORING
Keep exploring Frontly for General Reception
Go deeper on the capabilities, comparisons, and guides that matter most.
24/7 inbound answering
How Frontly answers every call, qualifies the caller, and books the job in your dashboard.
How inbound worksOutbound campaigns
Recalls, follow-ups, arrears, and lead reactivation dialled automatically at scale.
Run outboundCompare Frontly
Side by side against the AI receptionists, virtual receptionists, and phone systems Australians shortlist.
See comparisonsVirtual vs AI receptionist
They look similar and cost very differently. A practical guide to choosing.
Read the guideReady to Give Every Caller a Great First Impression?
Set up your AI front desk in under a day. No lock-in. No credit card required.