Your phone covered once the team goes home.

An after-hours answering service covers your phone once your team has finished for the day. Traditionally that meant a call centre taking messages. Frontly answers the call directly: it resolves routine questions itself, escalates genuine problems to your on-call person, and only takes a message when neither applies.

You define it. During setup our team maps your escalation rules: which situations reach your on-call person immediately, which can wait for morning, and which the AI should answer itself. The rule is yours, and you can change it whenever your roster or your definition of urgent changes.

Frontly does not let the call disappear. If the transfer is not picked up, it sends the caller's details to your on-call contact by SMS and email, tells the caller they will be rung back, and logs the whole thing in your Frontly dashboard so the morning team can see it was missed.

Yes, with a verification step. Frontly can send an SMS to the phone number on the booking and only release the code once the caller confirms it. That way a guest locked out at midnight is helped without waking anyone, and the code is not handed to whoever happens to call.

Yes. Accommodation is where it is used most, but the pattern applies to any business with an on-call roster: property management, trades with emergency call-outs, IT support with an SLA, and clinics with an after-hours line. The rules change, the shape of the problem does not.

Frontly uses natural, conversational voice AI, and most callers cannot tell the difference. You control the greeting, so it can introduce itself as your after-hours assistant or state plainly that it is an AI, whichever suits how you deal with your callers.

Yes. Every workflow can transfer to a human, and the handover carries a spoken briefing so your on-call person picks up already knowing who is calling and why. The caller does not have to explain themselves twice, which is usually the thing that makes people angry.

Yes. Frontly answers in more than one language on the same number, so an overnight caller who is more comfortable in another language is still helped rather than left with voicemail until morning.

Frontly is a flat monthly rate with a monthly call-minute allowance, and every caller is answered at once however many ring together. That is the main difference from traditional answering services, which charge for every call from the first one. See our pricing page for current rates.

About an hour for a standard after-hours setup. The workflows are templated, so most of the work is agreeing your escalation rules and pointing your line at Frontly. Unusual requirements need scoping first, and we will tell you upfront if yours is one of them.

The evidence is strongest after hours, because the alternative is voicemail or a per-call answering service. Reported results include six-figure after-hours booking revenue over six months in hospitality and five-figure annual appointment volumes in healthcare. The test is whether one completed booking or one avoided call-out covers the monthly cost.

After hours, nobody is standing by to fix things, so the job changes from answering to deciding. The system has to resolve what it can, judge what genuinely needs a person tonight, and capture everything else for the morning. Getting that judgement right is what protects your on-call roster from burning out.