INDUSTRIES
AI Receptionist & Answering Service by Industry
Every business says its phone is different. In our experience most of them are right, and it is the reason a generic AI receptionist disappoints.
A dental practice and a plumbing business both want their calls answered, but almost nothing else about those calls is the same. One is filling chairs from a recall list and needs to know which patients are overdue. The other is quoting jobs from a van and needs the address, the fault, and whether it is an emergency.
Frontly is configured per industry: the questions the AI asks, the words it recognises, what counts as urgent enough to put through to a human, and what gets captured on the way out. Pick the closest match below to see the actual call types and how the workflow is built.
After-Hours Front Desk
Most enquiries arrive outside business hours, and an on-call roster is an expensive way to catch them.
After-hours answering serviceAI IVR
Callers should say what they want, not learn a menu tree to get to it.
AI IVR to replace your phone menuReal Estate
Buyer enquiries arrive in bursts around listings and inspections, and go cold within the hour.
Real estate answering serviceProperty Management
Tenants call about maintenance and arrears all day, which is what stops property managers doing their actual job.
Property management answering serviceTrades
You cannot answer a phone with your hands in a switchboard, and the caller rings the next trade on the list.
Answering service for tradiesDental Practices
A missed call is an empty chair, and recalls only happen if somebody actually makes them.
Dental virtual receptionistGeneral Practice
Patients ring out at the front desk while staff are with someone, and rarely call back.
Medical answering serviceLegal Practices
Intake is time-critical: the client who calls at 6pm instructs whoever answers first.
Legal virtual receptionistIT Services & MSPs
A priority-one outage cannot sit in voicemail while the on-call engineer is on another ticket.
IT answering service for MSPsAccounting & Bookkeeping
Call volume triples through tax season without the team tripling with it.
Accountant answering serviceHotels & Hospitality
Reservation enquiries and guest requests compete for one front desk that is already busy checking someone in.
Hotel answering serviceGeneral Reception
Every business needs the phone answered professionally, whatever it sells.
Virtual receptionistSmall Business
You are the owner, the operator, and the switchboard, and only one of those pays.
Small business answering serviceNone of these quite fit?
The industry pages exist because those verticals ask us the same questions often enough to be worth their own workflow. If yours is not listed, nothing is missing from the product. Start with the general virtual receptionist setup if you mainly want the phone answered properly, or the small business front desk if you are the owner, the operator and the switchboard. We build the workflow around your calls either way.
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