Event Venue Virtual Receptionist and Answering Service

Yes. With a wedding running in the ballroom, a couple ringing about next spring still gets an answer, because Frontly picks up every enquiry while your coordinators are on the floor. It captures the event type, date, guest numbers and budget, and sends your sales manager the summary to follow up after the event.

Yes. Frontly offers the inspection times you set and books the visit into your sales team's calendar during the call, with the caller's details and a transcript attached. Frontly connects to Google Calendar and Microsoft 365, and both are listed as Available on this page.

As fast as you can, because couples and planners often compare several venues at once. Frontly answers every enquiry call as it comes in, and a web enquiry call-back campaign works through the enquiry list you load, so each new enquiry gets a conversation with your venue.

Yes. Frontly answers from the venue information you give it: capacity by layout, hours, curfew, BYO, parking, accessibility and minimum spend. You decide which questions it answers itself, and which, such as a custom quote, go to your sales manager.

Frontly connects to the software listed on this page, each marked Available or Requires vendor approval. For your own venue management system, we scope a custom connection with you and quote it separately. Until it is built, every enquiry, site visit and message lands in your Frontly dashboard, and your AI is answering in about an hour.

Yes. Run a final numbers campaign and Frontly calls each organiser or couple, confirms guest numbers and collects dietary needs, then sends the counts to your event team. Late replies are retried and every outcome is logged, so your coordinators spend their time on the event instead of chasing.

Yes. Load the guest list and Frontly rings each guest to confirm attendance, dietary and accessibility needs, then reports the totals for that event. For very large events, Enterprise builds voice event registration to measure for your organisation.

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Venue software add-ons mostly answer inside one system. A venue's phone work is wider: chasing final numbers, following up quiet proposals, putting a supplier through to the duty manager. Frontly runs those campaigns over the lists you load, warm-transfers to your staff, reports outcomes across every call, speaks more than 40 languages, and comes with a first workflow set up with you.

Yes. A quote follow-up campaign calls the enquiries still deciding, asks where they are up to, logs the reason and books a second site visit for anyone keen. Your sales team sees which proposals are live and which were lost, and why.

Yes. Destination couples and overseas planners can call in their own language, from Mandarin and Hindi to Arabic and Vietnamese, more than 40 in all with coverage varying by language. Frontly answers in it, captures the date and guest numbers, and your team reads the transcript in the dashboard.

Yes. Final-numbers and RSVP calls go to organisers and guests already booked with you, and an annual events campaign to past clients goes only to those who opted in. Every number is screened against the Do Not Call Register and called within legal calling windows, on every plan.