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Dedicated Australian Phone Number

A local Australian number for your business, ready from day one.

A dedicated local number for your state, connected to your AI receptionist and yours to use while your subscription is active. Callers dial it like any local number.

Australian landline voice number
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Local to your state · Voice-only landline number · Inbound and outbound AI calls

A local number for your state

The short answer

What is a Frontly phone number?

A Frontly phone number is a dedicated, standard Australian landline number for your state, connected to your AI receptionist. It is allocated to your business for as long as your subscription is active. It is a voice-only number: callers dial it like any local number and reach your AI receptionist, and your AI agent uses it for its outbound calls. In phone-industry terms it is a DID, or Direct Inward Dialling, number.

The problem

Callers look at the number before they ring

A local area code tells a caller you are nearby and reachable. Setting up a separate business line usually means another provider, another contract and a phone system to manage, before your receptionist has answered a single call.

Frontly allocates a local number for your state during setup, already connected to your AI receptionist.

Local to your state or territoryStandard Australian landlineVoice-only numberInbound and outbound AI calls

Local to your state

A number from your state, aiming for your capital city

When you sign up, you tell us which state or territory your business is in. Frontly allocates a number from its pool for that region and aims for your capital city where one is available, such as a Brisbane 07 number for a Queensland business. The number is allocated for you rather than picked from a list.

  • 02 for NSW and the ACT, 03 for Victoria and Tasmania
  • 07 for Queensland, 08 for South Australia, Western Australia and the Northern Territory
  • A capital-city number where one is available

Your state's area code

Your business number

Use it as your business number

The simplest way to start: make your Frontly number your business number. Put it on your website, Google Business Profile, business cards and advertising, and every call goes straight to your AI receptionist. Already have a number your customers know? You can forward its calls to your Frontly number instead.

  • Callers dial it like any local landline
  • Answered by your AI receptionist, day and night
  • The number your AI agent uses for its outbound calls
How to forward an existing number

Your number on your website and cards

How allocation works

Allocated to you for as long as your subscription is active

Your number comes from Frontly's pool of Australian numbers, so it may have been used by another organisation before. While your subscription is active, it is allocated to your business alone. When your service ends, the number is released back to the pool.

  • Exclusive to your business while you are subscribed
  • From Frontly's pool, so it may have been used before
  • Released back to the pool when your service ends

Allocated while your subscription is active

Moving a number

Want to move a number in or out? Talk to us first.

You can ask to bring an eligible number to Frontly, to move your Frontly number to another provider, or to change state when your business moves. Each request is reviewed with our sales and support team and is not guaranteed. Additional transfer fees apply and are confirmed before anything proceeds.

  • Want to keep your number when you leave? Contact us before you cancel
  • Keep the service active until any transfer is complete
  • Fees confirmed with you before anything proceeds
Talk to us about transferring a number

Moving a number, reviewed with our team

How it works

Your number, from sign-up to first call

1

Tell us your state

Choose your state or territory when you sign up. That decides the area code of your number.

2

We allocate your number

During setup, Frontly allocates a local number from its pool for your state and connects it to your AI receptionist.

3

Publish it or forward to it

Use it as your main business number, or forward your existing number to it. Your AI receptionist answers from the first call.

Envision it in your business

However your calls arrive

A local number that fits a new business, an established one, or anything in between.

A new business

Start with a local number for your state from day one, already answered by your AI receptionist.

One number, in and out

Your AI agent answers calls to your number and uses the same number for its outbound calls, so customers always see one number.

Several locations or a national number

Ask about a 1300 or 1800 number, or a separate number for each location or department.

Talk to our team

SET UP AROUND YOUR INDUSTRY, WITH YOU

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

Small business answering service

You are the owner, the operator, and the switchboard, and only one of those pays.

See the industry page

Virtual receptionist

Every business needs the phone answered professionally, whatever it sells.

See the industry page

After-hours answering service

Calls keep coming after you close, and an on-call roster is an expensive way to catch them.

See the industry page

Hotel answering service

Reservation enquiries and guest requests compete for one front desk that is already busy checking someone in.

See the industry page

FAQ

Frequently asked questions

Yes. You choose your state or territory when you sign up, and Frontly allocates a number from its pool for that region: 02 for NSW and the ACT, 03 for Victoria and Tasmania, 07 for Queensland, and 08 for South Australia, Western Australia and the Northern Territory. Frontly aims for a capital-city number, subject to availability.

A Queensland business is allocated an 07 number, and Frontly aims for a Brisbane number where one is available in its pool. The specific number is allocated for you, so it cannot be chosen from a list of numbers.

No. It is a standard Australian landline number and a voice-only number, so callers dial it like any local business line. It carries your AI agent's calls, inbound and outbound.

Yes. Keep the number with your current provider and forward its calls to your Frontly number. Forwarding is a feature of your current provider, so check with them which forwarding options they offer and whether they charge for forwarded calls.

You can ask to. A request to bring an eligible number to Frontly is reviewed with our sales and support team and is not guaranteed. Additional transfer fees apply and are confirmed before anything proceeds. Keep your current phone service active until any transfer is complete.

You can ask to, so talk to us before you cancel. A request to move your Frontly number to another provider is reviewed with our team, is not guaranteed, and has additional transfer fees confirmed before anything proceeds. Keep your service active until any transfer is complete, because the number is released when your service ends.

Cancelling takes effect at the end of your paid month, and your number stays allocated until then. When your service ends, the number is disconnected and released back to Frontly's pool. Frontly does not hold numbers after service ends and cannot promise to get one back.

It may have been. Frontly allocates numbers from a pool of Australian numbers, so a number may previously have been used by another organisation. While your subscription is active, it is allocated to your business alone.

Yes, on request. Talk to our team about a national 1300 or 1800 number, or a separate number for each location or department, and we will scope it with you before anything is set up.

You can request a number for your new state when your business moves. Our team confirms availability and any fees with you before proceeding.

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