Virtual Receptionist for Training Providers and RTOs

Yes. Frontly answers course, intake-date, location and entry-requirement questions 24/7, using only the course information you approve. It books advice calls and info sessions, and takes a message for admissions when a question needs a person. Every call lands in your Frontly dashboard with the full transcript.

Frontly doesn't guess. If the answer isn't in the information you approved, it says so, takes the caller's details and question, and either books a call-back or transfers the call to admissions with a spoken briefing. You see the unanswered question in the dashboard and can add an approved answer.

You are, which is why Frontly answers only from the information you write and approve. Under the 2025 provider standards, a training provider stays responsible for what is said on its behalf. You can read every transcript and change any answer in the visual builder. Check your own compliance obligations with your adviser.

Yes. Load the list of people who enquired and Frontly calls each one, answers their questions from your approved information and books an advice call or info session. Numbers that do not answer are retried, and every outcome is logged. Do Not Call Register screening and legal calling windows are built into outbound calling on every plan.

Yes, to your opted-in list only. Course promotion calls count as telemarketing, so Frontly runs them only over contacts who agreed to hear from you. An enquiry gives consent to be called about it for a limited time, usually three months, so treat older enquiries as promotion. Intake reminders to enrolled students are separate, and Do Not Call Register screening is built into every campaign.

A student management system's assistant mostly answers inside that platform. The calls admissions care about are the 8pm phone enquiry and the enquiry nobody followed up. Frontly answers those calls, runs follow-up campaigns over the lists you load, warm-transfers to admissions, reports outcomes per campaign, speaks more than 40 languages, and comes with a first workflow set up with you.

VETtrak is listed on our integrations page as Requires vendor approval, so the software company approves the connection first. We make no promise that enquiries are written back into your student records. Your admissions team still sees every enquiry, with the course of interest and transcript, in your Frontly dashboard, and the AI answers in about an hour.

Yes. Frontly's outcome analytics and campaign reporting show what happened on each campaign you run: questions answered, advice calls booked, messages taken and numbers that did not answer. You see bookings versus questions per campaign, and which ones are worth running again.

Yes. A prospective international student can ask about entry requirements or intake dates in Mandarin, Hindi, Vietnamese, Spanish or more than 40 languages in all, and Frontly answers in that language from your approved course information. Your admissions team reads the transcript in the dashboard.

No. Frontly handles the enquiry and the booking: it answers questions from your approved information, books the advice call or info session, and passes the caller to your team. Your admissions staff and student management system run the enrolment, the USI and the assessment, as they do now.