Build your Frontly plan.
Three product families, three sizes each. Pick what you need, and you are live in about an hour. No credit card required, and nothing is charged today.
The short answer
What does Frontly cost?
Frontly starts at $149 a month ex-GST. There are three families, each named for the call minutes it includes: Answer for inbound, Reach for outbound, and Front Desk for both, in a 200, 400 or 800 minute size. Annual is paid twelve months upfront with setup waived. Month to month costs 20 percent more and carries a one-off setup fee.
Build your Frontly plan
Pick what you need, choose a size, live in about an hour.
Step 1 · What do you need?
Step 2 · How much volume? · Frontly Answer
Every Call Answered
Yearly plan · billed annually as $2,988 + GST · 12-month commitment · no setup fee
Inbound AI receptionist answering every call 24/7. Pick a size by monthly minute capacity.
- 1 Inbound AI Agent
- 400 monthly call minutes included
- 1 Dedicated local phone number (SIP) included
- Appointment booking in your Frontly dashboard
- Visual workflow builder: drag and drop, no code required
- Cross-call memory: AI recognises and remembers returning callers
- Call transcripts and full call history
- Concurrent call handling
- Unlimited Knowledge Base: train your AI on your business
- Premium AI voice with natural accent
- Email support included
Additional minutes billed at $0.50 per minute, inbound and outbound alike. No interruptions, no limits.
Free on every plan
Full platform on every plan. No hidden fees. No feature paywalls.
- Premium AI voice with natural accent on every call
- Frontier AI models powering every conversation
- Dedicated phone number included
- Email notifications from your Frontly address, 200 a month
- Visual workflow builder: drag and drop, no code
- Unlimited Knowledge Base articles and lookups
- Cross-call memory: AI remembers every caller and contact
- Concurrent call handling
- Live and answering calls in about an hour
- Email support included
The only things we meter
If a carrier charges us, it is metered. If they do not, it is included.
- Call minutes past your plan
Applies to inbound and outbound alike. No interruptions, no limits.
$0.50per minute - Transfer to a landline
Untimed, however long they talk.
$0.20per call - Transfer to a mobile
Rounded up to the minute.
$0.10per minute - SMS notification
Anything over 160 characters counts as two.
$0.10per SMS
- A transfer that rings out unanswered is not charged.
- Your dashboard shows you every transfer, SMS and email as it happens.
All rates are ex-GST. GST applies to your invoice total.
Branded options are quoted separately: 1300 or 1800 numbers, a dedicated SMS number or sender ID, notifications sent from your own email domain. Talk to us.
Every plan at a glance
The full price list. Nothing here is behind a click.
| Plan | Annualper month, ex-GST | Monthlyper month, ex-GST | Call minutesper month | AI agents |
|---|---|---|---|---|
| Frontly Answer | ||||
| Answer 200 | $149 | $179 | 200 | 1 inbound |
| Answer 400 | $249 | $299 | 400 | 1 inbound |
| Answer 800 | $449 | $539 | 800 | 1 inbound |
| Frontly Reach | ||||
| Reach 200 | $249 | $299 | 200 | 1 outbound |
| Reach 400 | $449 | $539 | 400 | 1 outbound |
| Reach 800 | $749 | $899 | 800 | 1 outbound |
| Frontly Front Desk | ||||
| Front Desk 200+200 | $349 | $419 | 400 | 1 inbound + 1 outbound |
| Front Desk 400+400 | $599 | $719 | 800 | 1 inbound + 1 outbound |
| Front Desk 800+800 | $999 | $1,199 | 1,600 | 1 inbound + 1 outbound |
| Frontly Enterprise | ||||
| Enterprise | Talk to us | Talk to us | Custom | Custom |
Swipe the table for call minutes and agents.
All prices are AUD ex-GST, per month. Annual plans are paid twelve months upfront with setup waived; month to month carries a one-off $299 setup fee. Call minutes past your allowance bill at $0.50 per minute. Transfers and SMS are metered at the rates above. If you are regularly past the largest size in a family, Enterprise is the better commercial model and we will price it around your volume.
FAQ
Frequently Asked Questions
Three product families (Answer, Reach, Front Desk), three sizes each, named for the call minutes they include (200 / 400 / 800). Pick the family that matches your need, pick a size, you're live in about an hour. Month to month costs 20% more than the annual rate.
Annual is a single upfront payment for 12 months at the headline rate. Monthly is no commitment, cancel any time, approximately 20% higher per month than the annual rate.
Nothing is charged when you book. You tell us about your business, a Frontly specialist calls to scope the workflow, and billing starts once your plan is live. There is no card field anywhere on this site.
Your plan is a flat monthly rate with a monthly call-minute allowance, shown on each size when you build your plan above. Front Desk doubles that allowance, because it bundles an inbound and an outbound agent. Beyond the allowance, three things are metered: call minutes, transfers, and SMS notifications. Email notifications from your Frontly address are included. Every rate is published on this page and all of them are ex-GST.
Call minutes past your allowance bill at $0.50 per minute, inbound and outbound alike, and nothing stops working when you cross the line. The rate exists so an occasional busy month does not force you onto a bigger plan you do not need: buy 200 minutes, land on 250, and you pay for the 50. Overage appears as a separate line on your invoice, itemised in your dashboard as it happens.
When you are consistently past the largest size in a family rather than occasionally. At that point the per-minute overage stops being the cheapest way to buy capacity, and an Enterprise agreement priced around your actual volume will beat it. Enterprise also covers the things the published plans do not: multiple agents, SLA-backed uptime, 1300 and 1800 numbers, and international outbound.
Transferring a caller to a landline is $0.20 per call, untimed, however long the conversation runs. Transferring to a mobile is $0.10 per minute, rounded up to the minute. If the phone rings out and nobody picks up, there is no charge at all. Every transfer is itemised in your dashboard as it happens. Rates are ex-GST.
Email notifications sent from your Frontly address are included, 200 a month on every package. SMS is metered at $0.10 per message, because a carrier charges us for each one, and anything over 160 characters counts as two messages. Sending notifications from your own email domain, or from a dedicated SMS number branded to you, is a separate add-on quoted per customer. Rates are ex-GST.
On an annual plan, no: setup is waived on every size. On the month-to-month plan there is a one-off $299 + GST setup fee, because the onboarding work is the same but there is no 12-month commitment behind it. It is charged once, never recurring.
Running multiple locations or want outcome-based pricing?
Frontly Enterprise is a custom commercial model with a dedicated account manager, SLA-backed uptime, hands-on onboarding run by the Frontly team, and the option to be paid against business outcomes.
Talk to us about Enterprise →Ready to activate your Frontly?
Pick a family and a size above. Annual or monthly. Live in about an hour.