AI Receptionist and Answering Service for HVAC
Keep servicing systems while Frontly handles enquiries
Answer heating and cooling questions, book maintenance visits and capture repair requests. Frontly brings the receptionist, booking calendar and message inbox together.
Reception for a heating and cooling business
Frontly is an AI receptionist and answering service for heating and cooling businesses. It answers calls, books available appointments and captures messages while the team works. The built-in calendar supports a sole operator or multiple bookable people.
Answer service questions during the busy season
Give callers answers from the brands, services and coverage information you provide.
- “Do you service this brand?”
- “Can I book an air-conditioning service?”
- “Do you cover my area?”
- “What's the call-out fee?”
Organise the next service visit during the call
Frontly captures the system, reported problem and site details, then checks availability for an appointment. Book maintenance visits or arrange an assessment for a replacement.
- Appointments in a built-in calendar
- Separate calendars for bookable technicians
- System and access notes with the booking
Frontly calendar
Air conditioning service
Thursday, 10:00 am
- Customer
- Alex
- Notes
- Customer reports reduced cooling
Know which repair requests need attention
Frontly takes the caller's description and callback details. Set the requests that should trigger an SMS alert, reach an approved contact or become a message.
The technician has the information to assess the next step.
Keep repair enquiries ready between visits
Review messages and call summaries when you finish a service. Check the transcript for detail, follow up the customer and mark the message resolved.
Caller reports a heating or cooling fault
Address and callback number captured
Customer requests a callback
Message and call summary ready to review
HEAR IT FOR YOURSELF
Hear how a trade call is handled
Listen to the plumbing example to hear a service enquiry become a booked visit. It is a trades demonstration, not an HVAC-specific recording.
Test Call
Talk to the AI agent right now from your browser. Hear how Frontly handles a typical call.
This demo is a configured example. Your plan starts from a ready-made workflow for your industry, which you customise.
Prefer to listen? Hear a recorded demo call
Plumbing
Dripping tap, plumber booked for Thursday
INTEGRATIONS
Already using field service software?
Check the trade integrations for the system and appointment actions your business needs.
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
Yes. Its built-in calendar manages appointments and visit notes.
Yes. It checks availability and books appointments using the rules you set.
Yes. Add bookable technicians as resources, each with a separate calendar.
Frontly shares prices you provide. If a site assessment is needed, it can arrange a visit or capture a request for a callback.
Review them in the message inbox and choose the email or SMS notifications the business needs.
Yes. Forward the existing number to Frontly.
Keep calls covered through the busy season
Let Frontly answer the next enquiry and organise the visit while the team completes the work.