AI receptionist pricing.
Simple month-to-month plans. Choose Starter or Standard here, or talk to us about Pro. Every plan starts from a prebuilt receptionist workflow you customise. Pay securely by card, bank debit or PayTo.
Compare Frontly plans
Standard
Twice the minutes. Connect one business tool.
$199 setup fee.
Choose StandardPro
Outbound campaigns, a team of specialist agents and higher volume, on a quote.
Setup scoped in your quote.
Talk to usPrices exclude GST. * Additional usage charges apply.
Email support: 9am to 5pm Melbourne time (AEST/AEDT), business days.
Additional costs, every plan
If a carrier charges us, it is metered. If they do not, it is included.
- 50 extra minutes
Charged in full when switched on, and the minutes count straight away. Renews with your plan on your billing date until you switch it off, which stops the next renewal. The minutes last until the end of the current billing period and do not roll over. Add as many as you need.
$50/month + GST - Outbound or transfer to a landline
Untimed, however long they talk. An unanswered transfer is not charged. Outbound is Pro only.
$0.20per call - Outbound or transfer to a mobile
Each call is rounded up to the whole minute on its own. Outbound is Pro only.
$0.10per minute - SMS notification
A segment is 160 characters, or 70 when it includes emoji or non-English characters.
$0.10per SMS segment - Call Recording
Optional on every plan. Available after an eligibility check.
$20per month
- A transfer that rings out unanswered is not charged.
- Usage alerts at 90% of your included minutes, or any level you choose, so you know before you go over.
- Your dashboard shows you every transfer, SMS and email as it happens.
All rates are ex-GST. GST applies to your invoice total.
Branded options are quoted separately: 1300 or 1800 numbers, a dedicated SMS number or sender ID, notifications sent from your own email domain. Talk to us.
Start with a prebuilt receptionist workflow
Every plan includes a prebuilt general business receptionist workflow, the visual builder and email support. You configure, test and maintain your workflows. Bespoke workflow design, implementation and ongoing management are available by separate agreement.
Start your Frontly plan
Choose Starter or Standard, month to month. Setup time depends on verification, workflow complexity and integrations.
Twice the minutes. Connect one business tool.
Month to month · cancel any time · $199 + GST one-off setup fee
- 1 inbound AI agent
- 200 monthly call minutes included
- 1 dedicated local phone number
- 1 integration included
- Appointment booking in your Frontly dashboard
- Visual workflow builder: drag and drop, no code required
- Cross-call memory: AI recognises and remembers returning callers
- Call transcripts and full call history
- Concurrent call handling
- Unlimited Knowledge Base: train your AI on your business
- Premium AI voice with natural accent
- Email support included
Additional minutes are $1.50 each, or add a 50-minute pack. Nothing stops working when you go over.
Managed service, if you want one
Every plan includes a prebuilt receptionist workflow you customise, test and maintain yourself in the visual builder, plus email support during business hours for questions about using Frontly. This adds a phone line and a person who knows your account.
$499per month
Optional. Added to your plan, not instead of it.
- A Customer Success Partner who knows your setup
- A phone line to call, 9am to 5pm AEST/AEDT, instead of email only
- Proactive review of your live workflows, with recommendations
Ex-GST. GST applies to your invoice total. Talk to us to add it.
Call recording
Account-wide. Once enabled, every inbound and outbound call on your account is recorded. Transcripts are already included on every plan; this is the call audio itself.
$20per month
Optional. Added to your plan, not instead of it.
- Download any recording for 60 days
- Older recordings are deleted automatically
- Never on by default
Available after an eligibility check. Recording carries legal obligations that sit with you. Ex-GST. See clause 8.4 of our Terms.
How billing works
You pay on Frontly's secure Stripe checkout, straight from this page. Here is everything that happens from there.
- Plans are month to month. Starter and Standard have a one-off $199 + GST setup fee, not refunded if you cancel. Pro's setup is scoped in your quote.
- Pay by card, BECS bank debit or PayTo. No card surcharges.
- Upgrade any time. It takes effect straight away, with credit for the unused part of your current plan.
- Downgrades take effect at the end of the month you have paid for.
- Cancel any time. Your plan runs to the end of the period you have paid for, and you can undo the cancellation until then.
The short answer
What does the Frontly AI receptionist cost?
Frontly starts at $149 a month ex-GST. Starter includes 100 call minutes; Standard is $199 a month with 200 minutes and one integration included; Pro adds outbound campaigns and multi-agent teams, priced with you. Every plan is month to month. Starter and Standard have a one-off $199 + GST setup fee; Pro's setup is scoped in your quote.
BY INDUSTRY
See how Frontly works in your industry
Your plan sets the call minutes. See the calls your industry actually gets, and how you can configure Frontly for them.
Dental virtual receptionist
A missed call is an empty chair, and recalls only happen if somebody actually makes them.
See the industry pageLegal virtual receptionist
Intake is time-critical: the client who calls at 6pm instructs whoever answers first.
See the industry pageProperty management answering service
Tenants call about maintenance and arrears all day, which is what stops property managers doing their actual job.
See the industry pageAnswering service for tradies
You cannot answer a phone with your hands in a switchboard, and the caller rings the next trade on the list.
See the industry pageFAQ
Frequently Asked Questions
Two plans you can buy here, month to month, and Pro on a quote. Starter is $149 + GST a month with 100 call minutes. Standard is $199 + GST a month with 200 call minutes and one integration included. Pro adds outbound campaigns, multi-agent teams and higher volume, priced with you. Every plan includes the full Frontly platform.
By card, BECS bank debit or PayTo, on Frontly's secure Stripe checkout. Card and bank details are entered on Stripe, never on this site, and there are no card surcharges. Stripe processes the payment and issues your tax invoice, with GST shown on it.
Yes. Every plan is month to month. An upgrade takes effect straight away, with credit for the unused part of your current plan. A downgrade takes effect at the end of the month you have paid for. You can cancel any time: your plan runs to the end of that month, and you can undo the cancellation until then.
Your plan is a flat monthly rate with a monthly call-minute allowance, shown in the plan table above. Beyond the allowance, a few things are metered: extra call minutes, transfers and outbound calls, and SMS notifications. Email notifications from your Frontly address are included. Every rate is published on this page and all of them are ex-GST.
Nothing stops working. Minutes past your allowance are $1.50 + GST each, on every plan. So a busy month does not force a bigger plan: buy 200 minutes on Standard, land on 250, and you pay $1.50 + GST each for the 50. Usage is invoiced monthly in arrears, and you can set usage alerts at 90% of your included minutes or any level you choose.
A pack adds 50 call minutes for $50 + GST, on any plan, and you can add as many as you need. It is charged in full when you switch it on and renews with your plan on your billing date until you switch it off. The minutes last until the end of the current billing period and do not roll over.
Call minutes are measured by the second and added up across your billing period, not rounded up call by call. Inbound calls and answered outbound calls share the one allowance. So 205 minutes and 30 seconds on a 200-minute plan is 5.5 extra minutes, at $1.50 + GST each. Transfers are charged separately, as shown in the additional costs.
Talk to us about Pro when you need outbound campaigns, a team of specialist agents behind one number, or regularly need more than Standard's 200 minutes. Enterprise is the level above: your own cloud or on-premise, international outbound, and compliance set by contract.
Transferring a caller to a landline is $0.20 per answered call, untimed, however long the conversation runs. Transferring to a mobile is $0.10 per minute, and each transfer is rounded up to the whole minute on its own: transfers of 130, 60 and 1 seconds bill 3, 1 and 1 minutes, 5 in all. If the phone rings out and nobody picks up, there is no charge. Outbound calls on Pro cost the same. Rates are ex-GST.
Email notifications sent from your Frontly address are part of every plan, with no monthly cap. SMS is metered at $0.10 per segment, because a carrier charges us for each one. A segment is 160 characters, or 70 when it includes emoji or non-English characters. Sending notifications from your own email domain, or from a dedicated SMS number branded to you, is a separate add-on quoted per customer. Rates are ex-GST.
Yes, a one-off $199 + GST on Starter and Standard. It covers allocating and activating your phone number and is not refunded if you cancel. Pro's setup is scoped in your quote.
No. Every plan includes a prebuilt general business receptionist workflow that you customise, test and maintain yourself in the visual builder, plus email support during business hours for questions about using Frontly. Bespoke workflow design is agreed separately. If you want expert guidance, the managed service adds a Customer Success Partner who reviews your workflows and makes recommendations. It is a separate paid add-on shown on this page.
Need more than Pro?
Frontly Enterprise adds your own cloud or on-premise, international outbound, compliance set by your contract, an SLA and a dedicated account manager.
Ready to activate your Frontly?
Choose Starter or Standard above, month to month, or talk to us about Pro. Start from a prebuilt receptionist workflow and customise it in the visual builder.