AI receptionist pricing.
Build your Frontly plan: three product families, three sizes each. Pick what you need, and our team helps set up your first call workflow with you. Pay securely by card, bank debit or PayTo. Calls are free for your first 7 days.
The short answer
What does the Frontly AI receptionist cost?
Frontly starts at $199 a month ex-GST. There are three families: Answer for inbound and Reach for outbound, each in a 200, 400 or 800 minute size, and Front Desk for both, with one shared pool of 400, 800 or 1,600 minutes. Annual is paid twelve months upfront with setup waived. Month to month costs 20 percent more and carries a one-off setup fee. Your plan is first charged after 7 days.
Build your Frontly plan
Pick what you need, choose a size, live in about an hour.
Step 1 · What do you need?
Step 2 · How much volume? · Frontly Answer
Every Call Answered
Yearly plan · billed annually as $3,948 + GST · 12-month commitment · no setup fee · charged after your first 7 days
Inbound AI receptionist answering every call 24/7. Pick a size by monthly minute capacity.
- 1 Inbound AI Agent
- 400 monthly call minutes included
- 1 Dedicated local phone number (SIP) included
- 1 integration
- Appointment booking in your Frontly dashboard
- Visual workflow builder: drag and drop, no code required
- Cross-call memory: AI recognises and remembers returning callers
- Call transcripts and full call history
- Concurrent call handling
- Unlimited Knowledge Base: train your AI on your business
- Premium AI voice with natural accent
- Email support included
Additional minutes on this plan are $1.25 each. Nothing stops working when you go over.
Free on every plan
Full platform on every plan. No hidden fees. No feature paywalls.
- Premium AI voice with natural accent on every call
- Frontier AI models powering every conversation
- Dedicated phone number included
- Email notifications from your Frontly address
- Visual workflow builder: drag and drop, no code
- Unlimited Knowledge Base articles and lookups
- Cross-call memory: AI remembers every caller and contact
- Concurrent call handling
- Inbound answering live in about an hour
- Email support included
The only things we meter
If a carrier charges us, it is metered. If they do not, it is included.
- Call minutes past your plan
Lower on bigger plans. Every plan's rate is in the price list below. Nothing stops working when you go over.
$1.10 to $2.50per minute, by plan - Transfer to a landline
Untimed, however long they talk.
$0.20per answered call - Transfer to a mobile
Each transfer is rounded up to the whole minute on its own.
$0.10per minute - SMS notification
A segment is 160 characters, or 70 when it includes emoji or non-English characters.
$0.10per SMS segment
- A transfer that rings out unanswered is not charged.
- Usage alerts at 90% of your included minutes, or any level you choose, so you know before you go over.
- Your dashboard shows you every transfer, SMS and email as it happens.
All rates are ex-GST. GST applies to your invoice total.
Branded options are quoted separately: 1300 or 1800 numbers, a dedicated SMS number or sender ID, notifications sent from your own email domain. Talk to us.
Managed service, if you want one
Every plan includes email support during business hours, your first workflow set up with our team (a one-off fee on month to month, waived on annual), and a builder you can change any wording in yourself. This adds a phone line and a person who knows your account.
$499per month
Optional. Added to your plan, not instead of it.
- A Customer Success Partner who knows your setup
- A phone line to call, 9am to 5pm AEST/AEDT, instead of email only
- We make your workflow, prompt and knowledge-base changes for you
- Proactive review of your live workflows, with recommendations
Ex-GST. GST applies to your invoice total. Talk to us to add it.
Call recording
Account-wide. Once enabled, every inbound and outbound call on your account is recorded. Transcripts are already included on every plan; this is the call audio itself.
$20per month
Optional. Added to your plan, not instead of it.
- Download any recording for 60 days
- Older recordings are deleted automatically
- Never on by default
Available after an eligibility check. Recording carries legal obligations that sit with you. Ex-GST. See clause 8.4 of our Terms.
Every plan at a glance
The full price list. Nothing here is behind a click.
| Plan | Annualper month, ex-GST | Monthlyper month, ex-GST | Call minutesper month | Extra minuteseach, ex-GST | AI agents |
|---|---|---|---|---|---|
| Frontly Answer | |||||
| Answer 200 | $199 | $239 | 200 | $1.50 | 1 inbound |
| Answer 400 | $329 | $395 | 400 | $1.25 | 1 inbound |
| Answer 800 | $599 | $719 | 800 | $1.10 | 1 inbound |
| Frontly Reach | |||||
| Reach 200 | $329 | $395 | 200 | $2.50 | 1 outbound |
| Reach 400 | $599 | $719 | 400 | $2.25 | 1 outbound |
| Reach 800 | $999 | $1,199 | 800 | $1.90 | 1 outbound |
| Frontly Front Desk | |||||
| Front Desk 400 | $469 | $563 | 400 | $1.75 | 1 inbound + 1 outbound |
| Front Desk 800 | $799 | $959 | 800 | $1.50 | 1 inbound + 1 outbound |
| Front Desk 1600 | $1,329 | $1,595 | 1,600 | $1.25 | 1 inbound + 1 outbound |
| Frontly Enterprise | |||||
| Enterprise | Talk to us | Talk to us | Custom | Custom | Custom |
Swipe the table for minutes, extra-minute rates and agents.
All prices are AUD ex-GST, per month. Annual plans are paid twelve months upfront with setup waived; month to month carries a one-off $299 setup fee. Front Desk minutes are one pool shared by its inbound and outbound agent. Minutes past your allowance bill at your plan's extra-minute rate; transfers and SMS are metered at the rates above. If you are regularly past the largest size in a family, Enterprise is the better commercial model and we will price it around your volume.
How billing works
You pay on Frontly's secure Stripe checkout, straight from this page. Here is everything that happens from there.
- Your first 7 days: calls are free, and your plan is not charged until day 7.
- Monthly plans: the one-off $299 + GST setup fee ($328.90 incl. GST) is charged when you sign up and is not refunded if you cancel. Annual plans have no setup fee.
- Pay by card, BECS bank debit or PayTo. No card surcharges.
- Upgrade any time. It takes effect straight away, with credit for the unused part of your current plan.
- Downgrades, and moving from annual to monthly, take effect at the end of the term you have paid for.
- Cancel any time. Your plan runs to the end of the period you have paid for, and you can undo the cancellation until then.
BY INDUSTRY
See how Frontly works in your industry
Your plan sets the call minutes. Your first workflow is set up around the calls your industry actually gets.
Dental virtual receptionist
A missed call is an empty chair, and recalls only happen if somebody actually makes them.
See the industry pageLegal virtual receptionist
Intake is time-critical: the client who calls at 6pm instructs whoever answers first.
See the industry pageProperty management answering service
Tenants call about maintenance and arrears all day, which is what stops property managers doing their actual job.
See the industry pageAnswering service for tradies
You cannot answer a phone with your hands in a switchboard, and the caller rings the next trade on the list.
See the industry pageFAQ
Frequently Asked Questions
Three product families, three sizes each, named for the call minutes they include. Answer (inbound) and Reach (outbound) come in 200, 400 or 800 minutes a month; Front Desk does both from one shared pool of 400, 800 or 1,600. Plans start at $199 + GST a month on an annual plan, and month to month costs 20% more.
Annual is a single upfront payment for 12 months at the headline rate. Monthly is no commitment, cancel any time, approximately 20% higher per month than the annual rate.
Nothing is charged until you complete Frontly's secure Stripe checkout, either straight from this page or from a link we send after a setup call. On a monthly plan the one-off $299 + GST setup fee is charged at checkout; the plan itself is charged on day 7, and calls in those first 7 days are free. An annual plan has no setup fee, and the year is charged on day 7.
By card, BECS bank debit or PayTo, on Frontly's secure Stripe checkout. Card and bank details are entered on Stripe, never on this site, and there are no card surcharges. Stripe processes the payment and issues your tax invoice, with GST shown on it.
Yes. An upgrade takes effect straight away, with credit for the unused part of your current plan. A downgrade, or a move from annual to monthly, takes effect at the end of the term you have paid for. You can cancel any time: your plan runs to the end of the period you have paid for, and you can undo the cancellation until then.
Your plan is a flat monthly rate with a monthly call-minute allowance, shown on each size when you build your plan above. On Front Desk that allowance is one pool shared by the inbound and outbound agent. Beyond the allowance, three things are metered: call minutes, transfers, and SMS notifications. Email notifications from your Frontly address are included. Every rate is published on this page and all of them are ex-GST.
Nothing stops working. Minutes past your allowance bill at your plan's extra-minute rate, from $1.10 + GST a minute on Answer 800 to $2.50 + GST on Reach 200; every plan's rate is in the price list. So a busy month does not force a bigger plan: buy 200 minutes on Answer 200, land on 250, and you pay $1.50 + GST each for the 50. Usage is invoiced monthly in arrears, on annual plans too, and you can set usage alerts at 90% of your included minutes or any level you choose.
When you are consistently past the largest size in a family rather than occasionally, or need more than Front Desk 1600's minutes. At that point paying for extra minutes stops being the cheapest way to buy capacity, and an Enterprise agreement priced around your actual volume will beat it. Enterprise also covers the things the published plans do not: multiple agents, SLA-backed uptime, 1300 and 1800 numbers, and international outbound.
Transferring a caller to a landline is $0.20 per answered call, untimed, however long the conversation runs. Transferring to a mobile is $0.10 per minute, and each transfer is rounded up to the whole minute on its own: transfers of 130, 60 and 1 seconds bill 3, 1 and 1 minutes, 5 in all. If the phone rings out and nobody picks up, there is no charge at all. Every transfer is itemised in your dashboard. Rates are ex-GST.
Email notifications sent from your Frontly address are part of every plan, with no monthly cap. SMS is metered at $0.10 per segment, because a carrier charges us for each one. A segment is 160 characters, or 70 when it includes emoji or non-English characters. Sending notifications from your own email domain, or from a dedicated SMS number branded to you, is a separate add-on quoted per customer. Rates are ex-GST.
On an annual plan, no: setup is waived on every size. On the month-to-month plan there is a one-off $299 + GST setup fee, because the onboarding work is the same but there is no 12-month commitment behind it. It is charged once, when you sign up, and is not refunded if you cancel.
No. Every plan includes help setting up your first workflow and email support during business hours. After launch, you make ongoing changes yourself in the visual builder. If you would rather we make changes and review your workflows for you, that is the managed service, a separate paid add-on shown on this page.
Need more than the standard plans?
Frontly Enterprise adds your own cloud or on-premise, as many outbound agents as you need, compliance set by your contract, an SLA and a dedicated account manager.
Ready to activate your Frontly?
Pick a family and a size above. Annual or monthly. Our team helps set up your first call workflow with you.